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Rated 4.2 out of 5 by 96 reviewers.
Rated 3.0 out of 5.0 by Hotel is same as most room threw breakfast The phone operator?isn't the brightest light in the box.Took a week to talk to lost and found never an answer.The phone calls cost more than the shoes July 21, 2014
Rated 5.0 out of 5.0 by Great hotel for winetasting I love this hotel and have stayed here four times now. It's a great value and has amenities that are important such as microwave, small refrigerator, and a blow dryer. What is especially helpful if you share a room with a girlfriend is the vanity area with electrical outlets and a mirror. It's little touches like that and also full length mirrors - one in bathroom and one in bedroom area - that are very helpful. Oh, and they also include an iron which came in handy during one of my stays when I was in Temecula for a wedding. The only thing that could be improved upon is the A/C. It is a floor unit by the window that is a little noisy. But even with that, I didn't have any trouble sleeping. It's a great place to spend a night or a weekend. The front desk staff was among the nicest hotel staff that I've ever encountered. July 17, 2014
Rated 3.0 out of 5.0 by A bit disappointed I stay at HIE a lot because of the normal amenities and service. This time I was happy with thr room and attitude of the staqff, as well as the breakfast, but there are issues with the facility. The hot tub is on it's last legs, as it barely bubbles. There were no towels in the pool area, so I had to trudge back to the desk. There were at least three hostesses standing around, none of them knew where the towels were, but they did send someone out eventually. The pool area was not well maintained. Maybe one less hostess and one more pool person is in order? The bathTub enclosure in the room was damaged, in that the safety rail had area was coming apart, and must have been known about, since there was touch up paint on the crack! The place where the enclousre met the wall was a bit grodie too. I usually travel to the area once a quarter, so I hope things improve. July 16, 2014
Rated 4.0 out of 5.0 by Great service The staff was pleasant to work with. The rooms were great. July 15, 2014
Rated 4.0 out of 5.0 by Bed to hard not comfy Great location, right off fwy. Staff very good very helpful, hotel very clean. Only problem was the mattress was too hard and uncomfortable what happen to the pillowtops. They had them in San Diego were I stayed after staying in Temecula. July 15, 2014
Rated 3.0 out of 5.0 by Room was less desirable Room was for handicap which we did not request or need and the bathroom tub had ants. We didn't complain because we were able to check in early and the front desk staff were so very nice. The pool is way to small and we decided not to stay a second night. July 14, 2014
Rated 2.0 out of 5.0 by The small things are big things The room was fine, the staff was courteous, the breakfast was great - protein, rarely seen in a continental breakfast. The internet was awful! AND THEY HAVE NORTON CONNECTSAFE. This blocks websites it thinks are unsafe. It blocked my email account, espn, la times, etc. I spoke with Tech support and they couldn't do anything. Until they remove NORTON CONENCT SAFE, avoid this hotel. in addition, all of the gym equipment was broken or was funky. The treadmill's running platform is broken, the ski machine's handle is broken, and the stationary bike has a weird tension to it. Small inconveniences that add up to a large annoyance. July 14, 2014
Rated 5.0 out of 5.0 by A great stop Everything you need for a quick stop or a few days. Golf restaraunts and old town close July 7, 2014
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