Rated 4.1 out of 5 by 265
Rated 5.0 out of 5.0 by RonVick Slept great
While my husband and I were traveling from Ohio to Arizona we stopped at this hotel late one night to sleep. It was very clean, the staff was great and we slept great.
March 27, 2015
Rated 1.0 out of 5.0 by TKSS Not Professional and Not Worth the Money
Chances are good if you're staying in Tucumcari, NM that you're travelling a somewhat long distance. You may be with family or children. If this is you, don't stay at this hotel. I read other reviews before I took the chance at this hotel. Those other reviews said the pool didn't work, the fitness center was poor, etc. I figured: "well, I'm sure they've fixed it." Guess what: They didn't.
When we checked in we were promptly told the pool and hot tub were both closed, but that we could walk over to the neighboring hotel and use their pool!! Heck, I should have just stayed at THAT hotel then!! #Sorry, but I was not sending my children across 2 parking lots at night in their swim-trunks in 32 degree temps to swim elsewhere so they could walk back wet#
My older son decided since the pool was out that he would go utilize a treadmill. Those machines were all broken and could not be used. In fact all the machines were in disarray and mostly not usable. Then, when he wanted to use the pool table, there were no cues or balls....and no signs as to where to acquire them.
When we checked-out, we stated that we chose this hotel for its pool and amenities online, but that NONE of them were available to us. We indicated we were very disappointed. The male at the front desk #at 6AM# literally laughed at us and said "Yup, not sure what you want me to do about it?"
Overall, the stay was absolutely NOT worth the money we payed when the other neighboring hotels were cheaper AND had working amenities. I awaited a survey from IHG #like we usually get# but I did not receive one for this stay...otherwise, I would have been VERY blunt on that survey as well. Overall, it was some of the worst hotel service I have had in a very long time. I would not recommend this hotel to ANY traveler with children.
March 25, 2015
Rated 5.0 out of 5.0 Great staff
Would stay here again and again! Everyone on the staff was great. The food tasted great, very nice selection.
March 21, 2015