Rated 4.5 out of 5 by 81
Rated 5.0 out of 5.0 by MrTraveler5 Great place to stay
We had a great experience at this Holiday Inn Express. The room had an updated feel, the bed was comfortable, the pool was great, and complimentary breakfast was pretty good. Overall, it made for a pleasant and relaxing stay.
July 28, 2014
Rated 5.0 out of 5.0 by ZooTraveling2014 Excellent Customer Service
Excellent customer service when disappointed about a/c noise in room. The staff were kind, friendly and patient at the front desk.
Room was clean, bathroom was clean, and breakfast had a good variety.
Liked the hot coffee and water available 24/7.
July 28, 2014
Rated 3.0 out of 5.0 by Pinktink New remodel but old still shows
The wall area in our bathroom had new wallpaper but you could see it was sinking in by the tub, so it wasn't remodeled well enough to hide the flaws.Avoid going here when a baseball team is here. They pranked our doors until 11 pm while the chaperones sat drinking and chatting. Then there was kids in the pool area without adults ALL under age 14. The beds were HARD as a rock an no comforters just thin blankets. The towels were a plenty and the breakfast was awesome, minus the fact that there was one person to take care of and clean up after the MESSY baseball families and they were messy, guess they don't know how to put away their trash! The desk staff was great, front desk was empty a lot. Very quiet area considering it was next to freeway wouldn't have know it was there. Then when we checked it they assigned us to the wrong room due to my disabilities need. Had to get it changed when I checked in. The lack of handicap parking made it difficult since there were only like 4 by the door and they were all gone.
July 20, 2014
Rated 5.0 out of 5.0 by techiewench Clean, well managed hotel with awesome staff
Everything about my stay here was amazing.
The front desk is professional but caring, the breakfast is very well put together and the breakfast attendant is friendly and knowledgeable. The housekeeping staff is amazing and responded promptly to my request for extra conditioner.
The guests rooms are modern and spotlessly clean, the pool is clear and the chemicals are so in balance they are barely noticeable (just like they should be).
Hats off to both the staff and the manager, you care and it shows.
July 18, 2014
Rated 5.0 out of 5.0 by LennyZ Great Grand Rapids visit!
Great staff, location! The area was built up much more than the last time we stayed there...
July 18, 2014
Rated 5.0 out of 5.0 by gingy Excellent location and service
Visiting the town for a wedding, I found this place an excellent place to stay. I looked forward to breakfast and the gym before visiting family. My late evening/early morning arrivals were greeted by kindness and a sense of security. The closeness to shopping was perfect!! Will stay here again when I visit in the future.
July 17, 2014
Rated 5.0 out of 5.0 by Atl_Rick Great Staff
I forgot the lady's name who helped me when I first came in. I think it may have been Carmela, but she was so pleasant. She really made me feel welcome. She is simply wonderful. Then the staff called the room to make sure everything was ok, great touch. I talked to one of the ladies that clean the rooms and she was very nice and pleasant also and said that 'if the staff is happy then the guest will be happy'. I travel for a living and I must say Holiday Inn Grand Rapids is one of the best I have experienced.
Thank you very much...
July 14, 2014
Rated 5.0 out of 5.0 wonderful service, most attentive staff
excellent room, very comfortable beds, superb bathroom
July 12, 2014