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Rated 4.6 out of 5 by 138 reviewers.
Rated 5.0 out of 5.0 by Great Service Due to an incoming snow storm, the front desk allowed us to check out later in the day for no extra charge after my conference. We were able to make it home safely before the snow hit. This was a great added benefit. November 19, 2014
Rated 4.0 out of 5.0 by Business North of Grand Rapids MI The hotel was comfortable and clean, staff friendly. There were no major issues with the room or services at this hotel. Overall a relaxing stay. November 17, 2014
Rated 5.0 out of 5.0 by GR November The Room and Hotel were excellent. Katie, front desk Saturday eve and Sunday Morning did a fantastic job corralling our kids while we were busy playing cards in the breakfast room. They listened to her better than their parents, as usual. The only complaint I have is that we left a phone charger in the wall by the desk, up high enough to see when housekeeping emptied the trash. My name is on file for the room (311), all my contact info is on record with rewards program. I did not receive a phone call, email or any notification. We were in the area till about 2pm Sunday. We called on Monday and confirmed it was left behind. No apology is necessary. I am sure you all are very sorry for not attempting to notify us..... It would be nice if anyone that leaves items in the room after checkout is notified as soon as possible. IT IS NOT THAT DIFFICULT November 13, 2014
Rated 4.0 out of 5.0 by Holiday Inn North Grand Rapids Clean comfortable stay on Sunday evening. Limited time at hotel was spent due to reason for stay November 12, 2014
Rated 4.0 out of 5.0 by A Good Value Clean. comfortable, well staffed. This is a good value for the money. Very convenient for most things in the W/NW Grand Rapids suburbs. November 10, 2014
Rated 5.0 out of 5.0 Great Trip Stayed at this hotel and it was great, breakfast was good and the staff was very nice. November 7, 2014
Rated 5.0 out of 5.0 by Quiet. Need better pillows Overall, excellent hotel. The bed pillows are all too thick. I like thin pillows for stomach sleeper. The business center was nice and usually quiet. The breakfast food was good in quality, but I would have loved to have more meat choices. And I am not a coffee drinker. So, I would prefer to have a hot chocolate option. I only saw coffee, hot tea and juice available. November 1, 2014
Rated 5.0 out of 5.0 by Amenities We loved the fact that there were lots of outlets for our devices(ipads,kindle,phones,etc) and a light on both sides of bed!!! October 31, 2014
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