Rated 4.4 out of 5 by 54
Rated 5.0 out of 5.0 by KZO-Steve 3 awesome 1 week stays. 5 stars.
I have stayed at this Holiday Inn Express several times over the last couple of months for business. Each stay has been for a one week period of time and each stay has been exceptional. Yes, there has been some construction due to improvements and updates but that's actually a good thing. And, as far as I could tell as of my Feb 2014 stay, the construction is complete. The rooms are clean, stylish, comfortable, roomy, and quiet. Not to take anything away from the hotel itself, but I'd have to say that the best thing about this hotel is the staff. They are ALWAYS courteous, helpful, and friendly. I have always been greeted with a warm smile. I highly recommend this hotel and look forward to my next stay. Thank you to all of the staff and to Holiday Inn Express for making my time away from home as pleasant and comfortable as possible. Keep up the good work!
February 22, 2014
Rated 3.0 out of 5.0 by GregoryR Wait to go main floor under construction
Workout and pool closed, junk everywhere.
Offered a day pass at the desk, but the gym said it wasn't a pass, but a coupon.....still wanted extra money to get in...
Wait until the work is done....
December 22, 2013
Rated 5.0 out of 5.0 by Ann126 Beautiful and comfortable
We love to stay at this Holiday Inn. The rooms are always spotless, comfy, and perfect in every way!! Short drive into down town Grand Rapids and near shops and restaurants of all kinds.
December 17, 2013
Rated 5.0 out of 5.0 by RedHeadsRule4sure Great Choice!
Great accommodations! Recent upgrade is a plus! Staff are very friendly and location was great! Highly recommend to those staying in Grand Rapids!
November 27, 2013
Rated 2.0 out of 5.0 by 12msjciencjd Not kid friendly
Upon arrival hallways and stairways very dirty and looking like it hasn't been cleaned in weeks. The family took a stroll down to pool to check it before we went to go our suits on. I'm glad we did. There was a 50+ year old couple in jacuzzi with a bottle of booze and glasses on the side drinking it up. But what bother me the most is they were touching and kissing each other while she was sitting is his lap. We told the front desk as she said since there was another family with kids she would go talk to them. Making us feel like if we were the only family there she wouldn't. The couple never stopped and didn't get out so we did not go to the pool again. We will not stay at this hotel again. we like holiday in expresses but this one is off our list for ones to stay at.
November 27, 2013
Rated 5.0 out of 5.0 by Hj88 Excellent Stay
The hotel is located right off the highway, near many places to eat and shop. It is in a quiet location though, very safe, nice area.
Staff were wonderful, I was greeted warmly and treated like royalty. My room was big, beds comfortable, and VERY clean. I was able to fall right asleep, hotel is quiet and feels very safe.
Breakfast was yummy with good healthy choices. Again, everything was very clean.
I ended up leaving one of my bags at the hotel and I had to call and ask for it to be mailed and the lady at the desk was very polite and helpful and got it in the mail the next day.
November 21, 2013
Rated 5.0 out of 5.0 by Sjohn8016 Very nice experience. Clean and relaxing.
I stayed here for the first time on a recommendation from a coworker. Excellent choice to stay here. Friendly, clean, and for the most part a quiet stay. At the end of my stay they were starting an extensive remodeling project there. So it got a little loud but they knocked off work by 6PM. (Or at least the loud part) I look forward to seeing the results and will definitely return.
October 11, 2013
Rated 5.0 out of 5.0 by ArmyLT Great stay right by the highway
This was a good place to stay at a great rate. I'm an IHG member and in the Army, the staff went above and beyond anything I could Imagine. The reservation staff was excellent. Stayed here for a wedding, would do it again in a heartbeat.
October 10, 2013