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Rated 4.7 out of 5 by 164 reviewers.
Rated 5.0 out of 5.0 by Nice relaxing place to stay Great place to stay. No problems, room and bathroom was clean. Nice pool. January 25, 2015
Rated 3.0 out of 5.0 by Nice staff, but small rooms Staff was friendly and made me feel like family. The rooms are smaller than other Holiday Inn's I have stayed at. Pool was small, as well. I thought the price was real high compared to other hotels. January 21, 2015
Rated 5.0 out of 5.0 by Great Hotel Experience! The day/night we checked into this property the hotel had encountered a broker/frozen pipe which flooded approximately 1/2 of the rooms. Regardless of this and the massive project to get and keep the hotel running outside of some fans and plastic services remained unaffected. Staff including Nicole and Karen were outstanding! January 19, 2015
Rated 5.0 out of 5.0 by Home away from Home We stayed for over a week due to a house fire, staff was so amazing and welcoming. I will always give Holiday Inn my business from now on thank you for being our Home away from Home! January 16, 2015
Rated 5.0 out of 5.0 by Great Hotel! Experience was very good from check in through check-out. Room very clean and complimentary breakfast offered more choices than other hotels. January 16, 2015
Rated 5.0 out of 5.0 by Outstanding staff and great accomodations! Upon arrival we were upgraded to a handicap accessible room at no extra charge. When I asked the person at the front desk if I could have a yogurt from the small fridge in the lounge area (we have a child that takes medication with yogurt) she went to the kitchen and grabbed one. The entire staff was very accommodating!! We were greeted every time we passed by the front desk and the cleaning staff was friendly and helpful. We will definitely be back!!! January 7, 2015
Rated 5.0 out of 5.0 by Nice Place to Stay The hotel was clean and we had a good overall experience. A bit difficult to get to...it's located behind a SpringHill Inn January 5, 2015
Rated 5.0 out of 5.0 by Highly recommend. Great Customer Service I have never stayed in a hotel as nice as this one! The customer service was amazing. Nicole-manager-upgraded my room for free because I said that it was my anniversary. I told her that my friends were coming up the next day and she put them right next to my room. Some hotels charge for that convenience. The indoor pool and hot tub were the perfect way to relax after the Grand Rapids Comic Con since I was on my feet all day. The pillows are amazing and I would actually like to know the type and model number so I can order one for home!! (They had both soft and firm per person) The breakfast was a typical hot continental breakfast with eggs, pancakes and milk and more. Brittany was very friendly to talk to. I asked if there were more eggs coming to the breakfast bar and she said, "We are about to close but I can make more for you." When I realized that I started my menstraul cycle and needed some products, I went to the front desk and the man was very professional about it. He made me feel like I was at home asking a friend. I have told all of my friends and family about this hotel. The only con is that there is no mirowave in your room but there is one in the lobby by the elevators on the 1st floor that you can use. The refridgerator is small and I think it only comes in the upgraded room. (Thanks again Nicole for upgrading my room. My anniversary was a lot of fun!) December 28, 2014
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