Rated 4.4 out of 5 by 51
Rated 5.0 out of 5.0 by RedHeadsRule4sure Great Choice!
Great accommodations! Recent upgrade is a plus! Staff are very friendly and location was great! Highly recommend to those staying in Grand Rapids!
November 27, 2013
Rated 2.0 out of 5.0 by 12msjciencjd Not kid friendly
Upon arrival hallways and stairways very dirty and looking like it hasn't been cleaned in weeks. The family took a stroll down to pool to check it before we went to go our suits on. I'm glad we did. There was a 50+ year old couple in jacuzzi with a bottle of booze and glasses on the side drinking it up. But what bother me the most is they were touching and kissing each other while she was sitting is his lap. We told the front desk as she said since there was another family with kids she would go talk to them. Making us feel like if we were the only family there she wouldn't. The couple never stopped and didn't get out so we did not go to the pool again. We will not stay at this hotel again. we like holiday in expresses but this one is off our list for ones to stay at.
November 27, 2013
Rated 5.0 out of 5.0 by Hj88 Excellent Stay
The hotel is located right off the highway, near many places to eat and shop. It is in a quiet location though, very safe, nice area.
Staff were wonderful, I was greeted warmly and treated like royalty. My room was big, beds comfortable, and VERY clean. I was able to fall right asleep, hotel is quiet and feels very safe.
Breakfast was yummy with good healthy choices. Again, everything was very clean.
I ended up leaving one of my bags at the hotel and I had to call and ask for it to be mailed and the lady at the desk was very polite and helpful and got it in the mail the next day.
November 21, 2013
Rated 5.0 out of 5.0 by Sjohn8016 Very nice experience. Clean and relaxing.
I stayed here for the first time on a recommendation from a coworker. Excellent choice to stay here. Friendly, clean, and for the most part a quiet stay. At the end of my stay they were starting an extensive remodeling project there. So it got a little loud but they knocked off work by 6PM. (Or at least the loud part) I look forward to seeing the results and will definitely return.
October 11, 2013
Rated 5.0 out of 5.0 by ArmyLT Great stay right by the highway
This was a good place to stay at a great rate. I'm an IHG member and in the Army, the staff went above and beyond anything I could Imagine. The reservation staff was excellent. Stayed here for a wedding, would do it again in a heartbeat.
October 10, 2013
Rated 5.0 out of 5.0 by MOSSteph The staff is outstanding!
The housekeepers write a welcome note and the rooms are spotless! They are older rooms, a little dated but SUPER CLEAN. Love this.
The staff is outstanding.
Jennifer P., Juli F., Tawny and Anthony B. all deserve gold stars...or pickles.
I will have stayed here for a total of 14 nights since September 16th and they have all worked very hard to make me feel at home. These guys are positive, hard-working and made me feel very at home in my home away from home. I even brought my family here last night so they could meet my Grand Rapids family. Thank you!! Keep up the good work!
October 7, 2013
Rated 5.0 out of 5.0 by Star11009 Good hotel
This Is a very good hotel, they have recently updated their tv's but the internet service is still pretty slow. If you are a heavy internet user you may want to stay someplace else unless they update this sometime soon. Also, IHG members only get a bottled water, not really worth it at this hotel.
September 22, 2013
Rated 5.0 out of 5.0 by racingmaniac Nice clean and comfy room. Great staff.
Brief overnight stay over the weekend. The rooms are clean, the staff are friendly and recommended a good restaurant for dinner. Comfy bed. Only annoyance is the fan for the AC is a bit loud.
Looks to have good breakfast food selection, but I was in a hurry and was not able to take advantage of it.
Would stay again.
September 5, 2013