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Rated 4.5 out of 5 by 75 reviewers.
Rated 5.0 out of 5.0 by Great Staff I forgot the lady's name who helped me when I first came in. I think it may have been Carmela, but she was so pleasant. She really made me feel welcome. She is simply wonderful. Then the staff called the room to make sure everything was ok, great touch. I talked to one of the ladies that clean the rooms and she was very nice and pleasant also and said that 'if the staff is happy then the guest will be happy'. I travel for a living and I must say Holiday Inn Grand Rapids is one of the best I have experienced. Thank you very much... July 14, 2014
Rated 5.0 out of 5.0 wonderful service, most attentive staff excellent room, very comfortable beds, superb bathroom July 12, 2014
Rated 2.0 out of 5.0 by It is all in Holiday Inn's "lingo" and being a member of their "club." Beautiful hotel, but reservation was totally mishandled and misleading as far as what type of room I requested and was promised. Spent over 20 minutes on the 800 reservation line while they contacted hotel direct assuring that I could get a handicapped room for my elderly parents close to an additional room for my immediately family. (There were 6 of us total.) When checking in (very late in the evening) once again asked if the room was a handicapped room and was assured it was. Arrived at room (3rd floor) and the ONLY handicapped prevision was ONE hand bar to hold onto when stepping over the edge of the tub to get in. Both rooms were IDENTICAL! There was absolutely nothing in the promised "handicapped" room that made it more accessible for my parents. It was late and we were all exhausted so we just lived with it but asked at the front desk the next morning why the rooms were the same, when I was told that I needed to ask for a "roll in" handicapped room if I wanted one that was more accessible. Not sure how Holiday Inn expects me to know their "lingo" for getting what I needed. Also, asked for a couple of extra hours with a late check out and was told no because I was not a member of their "club." I used to travel internationally over 250K miles a year for my job, and still know many people that do, and I can promise you that if I were still traveling frequently, I would NOT stay at Holiday Inn - nor would I recommend them. The most beautiful hotel in the world does not make up for the fact that my elderly parents and I struggled to get them bathed and settled for the night after I specifically asked for the accommodations that I knew we needed - and was lead to believe that was what I was getting - when it fact it was not.... July 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed and the staff was very good. We were only here for one night as a stop off before traveling to Muskegon to ride the Lake Express the next morning. This Hotel is a little off of the main highway but was very easy to get to. Clean comfortable rooms. Lobby and other common areas were neat and clean also. Did not partake in the breakfast but it appeared to be the same as most Hotel breakfast, not all that great but OK. June 29, 2014
Rated 5.0 out of 5.0 by Perfect for our 12 hour stay! I knew from recent experience with our two-night stay at a Holiday Inn Express in a different state that I would seek out this hotel for our next trip. I appreciated the ease of booking, consistency of amenities, and filling breakfast for our family's early morning check out. June 25, 2014
Rated 2.0 out of 5.0 by Leaky Air Conditioner Upon arrival the front desk did not let us know that the air conditioning unit was leaking water all over the floor. After a few wet socks and and patting the floor around the unit which extended out by the desk area, I went down to the front desk who informed me that they were aware of the issue, but did not seem to think that we needed to know about it upon check in. They simply stated that they would look at it the next day after we were gone. June 24, 2014
Rated 5.0 out of 5.0 by Very clean facility Great place to stay in G. Rapids. Central to everything and a very clean place. June 23, 2014
Rated 5.0 out of 5.0 by Nice Hotel Value This is a great place to stay if you want to close to Grand rapids. I attended a conference here and was 5-10 drive. Traffic isn't an issue and there are plenty of palces to eat and things to do around the hotel if you don't want to go into town. The breakfast was ready to go @ 6:00 so no worries there and the item available changed a little each day. Overall I had a good experience and would go there again. June 19, 2014
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