Rated 4.6 out of 5 by 30
Rated 5.0 out of 5.0 by Dannydn Friendly great service
I just wanted to make some comments regarding our stay at the Holiday Inn in St. Jacobs. From the moment we entered the lobby there was an aura of welcome and graciousnes you don't often experience. During our many trips across Canada with the Gideons you get used to friendliness and staff politeness, but the reception here, for some reason seemed to be at a much higher level. The room itself was spacious, clean and fresh - a pleasure to be in. The morning breakfast was varied, well laid out and more than adequate. The overall decor was very attractive. The graciousness with which our check-out time was extended was also very much appreciated. We were in the area to attend The Grace Seminar, but the highlight of our stay in St. Jacobs was certainly the accomodations and staff at the Holiday Inn. We should plan another trip to St. Jacobs.
Dwane and Danny, Larry and Leone
December 3, 2013
Rated 5.0 out of 5.0 by ceejay102 Finally ! A hotel that has it all !!
My best friend and I were there for a girls weekend recently. First of all, the hotel was beautiful and SPOTLESS !! Secondly, our room was gorgeous and had everything we needed. Lots of towels and toiletries, an iron and hair dryer and the pillows ??? I was worried about having forgotten my Obus-forme pillow but having both firm and soft pillows to choose from gave me a very restful sleep.
Finally, there was a hockey tournament in town and at about 10:45 we noticed the level of noise was getting out of control in the room next to ours. I was concerned as a couple of years ago when in Niagara we were kept up all night by rowdy baseball players there for a tournament and the staff there could not control or contend with them. This was not the case at Holiday Inn Express. Your staff was fearless and told them in no uncertain terms that the noise was to immediately stop. Well, it did !! Bravo to the young woman that looked after the rest of your guests right to a good night sleep.
Holiday Inn Express, I'll be back !!
November 20, 2013
Rated 5.0 out of 5.0 by cdeblieck Great location and Service
We had a great getaway for a night. The hotel we very new and clean and bright.
At the time of check in we noticed a lot of hockey families there and the front desk advised us they were aware and upgraded us to be on another floor of the hotel to minimize any potential noise
The room was great and well designed. One thing that was a bit of a disappointment is the small shallow tubs hotels still use. No matter, just had hoped to see something better. The hot water did not get very hot either but adequate.
The breakfast was great for being included. Not your average continental. Between eggs, sausage, pancakes, toast, bagels, fruit, cereal, yogurt, juices and coffee, what more could you ask for. OH I know..Cinnamon Buns...they have those too and they were warm and delicious!
We'd certainly stay here again if needed!
November 19, 2013