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Rated 4.3 out of 5 by 128 reviewers.
Rated 3.0 out of 5.0 by Too close to a major Highway. Hotel itself was good. it was just the noise form the adjoining highway. August 11, 2014
Rated 1.0 out of 5.0 by This Tired Hotel Needs a Makeover The bed was so old it sagged to the middle; the swimming pool had poop or other fibrous substances in the kid’s area. Then, it had similar items the next day, yet the chlorine levels were so high it stung the eyes. The breakfast staff had cold food out, plus could not keep up with the demand. Had to wait 20 minutes just for cold scrambled eggs. Refused to allow customers to use the juice machine. Put the juice in three pitchers’ in an ice bath. When you tried to remove one, all three would tip over onto the floor soaking our 2-year-old in juice. We stayed three days, and it was a similar experience each day, not just a bad day for the staff - Consistent extremely poor service. The telephones in the room worked the first day. Then did not work the next two days. The WIFI kept going out. Had to go down to front desk to ask them to reboot their server – yet it kept going up and down. The service and quality of this hotel is so poor it was definitely not worth the high price to stay. I would not recommend this hotel to anyone. A real disappointment compared to the other Holiday Inn Expresses we’ve stayed at over the past year. August 7, 2014
Rated 5.0 out of 5.0 by Great stay! The staff was one of the best I have ever meet. Will be back for business and will definitely stay at HIX in West Valley again. I give them a rating of 11+! August 4, 2014
Rated 5.0 out of 5.0 by Family friendly This is a very family friendly property with an indoor waterpark and party room. A bit like a junior version of the old Holidome concept from back in the day. August 4, 2014
Rated 3.0 out of 5.0 by No Parking Great hotel in particular for families and sports teams, with the water park this hotel is geared towards the younger audience. Don't plan on parking anywhere near the hotel though as they do not regulate the parking and Charter Buses and Big Rigs will block multiple parking spaces. July 29, 2014
Rated 5.0 out of 5.0 by good service This is a very fun hotel. The only thing I didn't care for, the hotel didn't really have any place to eat. They had a small snack place upstairs. They got very busy all at once July 24, 2014
Rated 5.0 out of 5.0 by Great Find I was traveling through Salt Lake City and found this on the HIE website. Nice location, very secure for motorcycles. July 15, 2014
Rated 3.0 out of 5.0 by No pool or pancakes I was upset that not only the pancake machine was down for breakfast but also the pool was shut down. There could have been some kind of price adjustments made since we were not told till after we had already checked in and paid for. July 14, 2014
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