Rated 4.3 out of 5 by 210
Rated 4.0 out of 5.0 by dcotop Business trip
The stay was for the most part enjoyable. My only issue was the heater not working when I checked in. I notified the front desk and was told it would be looked at as soon as possible. That did not happen until my second night. After returning from my meeting, I again notified the desk clerk who then went to my room and did a manual reset on the unit. Too bad that it did not happen the first night. Was a bit cold in there when I got up. Other than this one issue it was a pleasant stay. I know how things can get overlooked when busy so this does not change my opinion of the hotel. Good place to stay and I would recommend it if you are in the area.
April 20, 2015
Rated 5.0 out of 5.0 by Brandi45 Awesome hotel
Teejay was so friendly when checking me in
He made sure to answer any questions I would have had before I even thought of asking them. He even told my family to sleep well when we came back in with our luggage. Breakfast was amazing. The pool was spectacular. The rooms were spacious. I loved this hotel. I had read the reviews about noise and I did not experience any issues at all. I feel if I would have had a problem, the staff would have taken my issue seriously and resolved it quickly.
April 12, 2015
Rated 3.0 out of 5.0 Middle of the road
Price was high for the promises of a water park for the family to enjoy. The room was not as clean as we would have expected.
The breakfast had a great selection of fruits and pastries, but the eggs were watery and the hot items were not very good.
Hopefully it was an off week for the hotel staff as we've had great experiences with other HI locations.
April 8, 2015
Rated 2.0 out of 5.0 by Phil 46 Rooms very noisy
Not used to hearing neighboring rooms conversations, coughing, Tour guide banging on door's in hall way at 6:15 am waking up tour group.
The slide hours should be posted on the web sight I scheduled thinking my kids could play evening and in morning
April 8, 2015
Rated 5.0 out of 5.0 by DH559 People making the difference
I have stayed at this location several times. The front desk staff always seems to be willing to help, professional & polite. Brenda, Kathy & Ali are GREAT ! TJ is always in a good mood too . I had a chance to speak with Becky the GM. Becky was enthusiastic and very personable. Becky spoke highly of the hotel, her team and the entire IHG family. She mentioned she would be starting another assignment soon. Looking at how hard her team works.... I'm sure she will be sorely missed.
People work for people... Becky's people obviously love her style and leadership.
April 7, 2015
Rated 3.0 out of 5.0 by Melissa34 Must be 48 inches to ride on water slide
We choose this hotel because of the swimming pool and slide. I saw no where before I booked the room that you have to be 48 inches to go down the slide. My 2 boys were disappointed and heart broken they couldn't go down the slide. If I had known they wouldn't be able to go down the slide we would have stayed at a different hotel to save a lot of heart ache.
April 6, 2015
Rated 1.0 out of 5.0 by sjbates84 Not a hotel to stay in if you are not a kid person
The hotel was very clean and the beds were comfortable but I was unable to get a good night sleep or even relax for the amount of children that were running up and down the hall and jumping around on the floor above us it didn't matter what time it was. The staff tried to help some of our party but the was even kids on the 3rd floor where we were told there was no kids. The kids running around this hotel was so annoying and ridiculous and I know the staff was even annoyed by the uncontrolled children. I'd be pretty embarrassed if I had to say any of these kids were mine.
April 2, 2015
Rated 5.0 out of 5.0 by DH559 Another Great Stay !
Overall the hotel standards are great. Clean & organized... most of the staff's interaction is pleasant and professional ( a credit to the in house leadership ). Alli is always enthusiastic and friendly ( nice young lady ). The Gym is large and has had work done since previous visits and is a good place to work out. Centrally located with ease of access for wherever you are headed. A good night sleep .. Great place for Kids to .. I'd suggest staying here to anyone..
April 1, 2015