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Rated 4.3 out of 5 by 144 reviewers.
Rated 1.0 out of 5.0 by Terrible experience After having to deal with the SLC traffic on the way in, we did not need a bad experience at our hotel. But there was little good for us at this location, a terrible disappointment, as we stay frequently at Holiday Inn Express. The hotel is set back from Deck Lake Road, and there were no signs on Decker Lake Road indicating the direction to the hotel. The staff practically ridiculed us because we had a problem finding them. The ice machine nearest our room was broken. We had a problem with the exercise equipment. There was only one computer available; the other one wasn't logged in, and the front desk people didn't seem to care. There was an annoying need for keys everywhere we went in the hotel. The breakfast was mediocre at best. Only fat-free milk was available, and the decaf coffee dispenser didn't work at all. The loud air conditioner outside our room and the noisy refrigerator inside our room kept us awake most of the night. There were three points of salvation -- nice shower, plenty of mirrors (including a magnifying one), and great cookies! We definitely won't stay here again!! September 23, 2014
Rated 4.0 out of 5.0 by Good overall value Facilities appeared clean and well kept. Front desk staff was professional and check in was fast. They had some good dinner suggestions. Room was clean and was supplied adequately. Needed extra towels and they were promptly delivered. Good mattress and cool ac provided for a good sleep. Will stay again when in town. September 22, 2014
Rated 5.0 out of 5.0 by Awesome new property Very clean and modern new property. Loved the "find and grins" water park. Don't get out to Salt Lake City often, but if I do come back, there is no question that I will stay here again. Attentive and friendly staff. Overall, this is a well run property that focusses on customer service. September 22, 2014
Rated 5.0 out of 5.0 by Very Friendly Staff Staff greeted us very warmly and were very helpful with directions to local interests. September 14, 2014
Rated 4.0 out of 5.0 by Bussines The only thing that I don't like is , no Spanish Chanel's on tv September 11, 2014
Rated 5.0 out of 5.0 by water park We didn't know there was a waterpark so we would not have stayed there. Too noisy and we like to exercise in the pool. Was our mistake and will be more careful when choosing a hotel again, staff was very nice. August 29, 2014
Rated 1.0 out of 5.0 by Noisy Room and Bad Beds My room was next to a high-traffic stairwell with two access doors. Families and kids used the doors to gain access to the pool, arcade, exercise room, etc. I heard the doors up until 10:30pm. Both beds in my room sagged. As a result, my back ached for over a week, and I am in excellent shape. I heard "popping" and flowing water sounds in the wall. There were couple pieces of trash behind the nightstand, but that was minor compared to the noises and the bed problems. I suspect that other rooms have sagging beds too. August 25, 2014
Rated 5.0 out of 5.0 by Kids loved the pool and we all slept great! This is a great location, its in a great area. The staff is friendly and helpful. The kids always have a blast swimming. It is a family friendly place. Breakfast was just what we needed after a good night sleep in the soft beds. Line and towels were clean and up to par August 22, 2014
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