Rated 4.2 out of 5 by 332
Rated 4.0 out of 5.0 by hab23 Friendly Staff
Early flight and no one at front desk for check out, however, I found paper and left a note to email my receipt and my request was completed promptly.
April 25, 2016
Rated 5.0 out of 5.0 by bakerdc Great Stay
What a fun hotel. I loved the water area for my son. He did not want to leave. Thanks for a great stay.
April 18, 2016
Rated 2.0 out of 5.0 by nobueno123 Poor customer service
The water park was great (main reason for staying). However no cable t.v. when I contacted the front desk to inquire they were unable to tell me why? and when a resolution might be made? they finally said they would call me back.. no call back. I went down to the front desk and they said they tried to contact me (come to find out my phone in my room was broken). They said the whole hotel was down as far as the t.v. service and the shuttle drive was out making a run and when they got back they could try and fix.. No one else on the hotel staff that night is able to reboot a t.v. server besides the shuttle driver? Long story short.. never had cable service that evening or the following morning before check out. After the initial conversation with the front desk I never heard back from them...Very inconvenient after my kids had swam all day and wanted to come back to the room and veg out and watch a show or two.. also no USB port on the t.v. to hook up my device to possibly stream from my laptop. Come on it's 2016! Get a reliable t.v. provider or don't advertise an amenity if you can't provide it.
April 18, 2016