Rated 3.8 out of 5 by 318
Rated 1.0 out of 5.0 by Dr. GJC Worst beautiful hotel ever
This is a beautiful property. However, the staff is very poorly trained. The reception desk people could care less about your experience. A number of people in our group had problems with reservations for which they had printed confirmations. The maids were very pleasant but did not get many things right.
Although touted as a resort, getting food during the day (Lunch, snack, a drink) was not possible. The restaurant and bar closed after breakfast and did not reopen until dinner time. There was no room service during the day. There was no place to get a snack or drink by the pool and gardens.
Our group had a banquet. The servers did not know what to do. They did not remove dishes from tables at proper times. They were often in the way. Again, poor training.
This was a real disappointment. We expected more from a Holiday Inn Resort.
October 21, 2014
Rated 2.0 out of 5.0 by QinJia The worst IHG brand hotel I have ever stayed with
Once we entered the room, we saw a dirty sock (from the previous guest?) lying on the floor! It makes us very unhappy and we even doubt did the maid clean the room carefully. We never experienced it before! Very DISAPPOINTING for this issue.
There is no complimentary breakfast and late check out at this hotel. Although they are not guaranteed benefit for platinum members, it usually pretty easy to request at the front desk at other IHG hotels.
As many other people mentioned in their reviews, it's more like a normal Holiday Inn Hotel rather than the Holiday Inn Resort. The only advantage is it's pretty near the Acadia National Park.
October 20, 2014
Rated 1.0 out of 5.0 by tom&ann tom&ann
After a 5 hour drive we were happy to reach our hotel destination and look forward to a relaxing 3 days in Bar Harbor. Our first room had a magnificent view (room 661 I believe) After unpacking and relaxing a bit we were a bit cool so turned on the heater and found it did not work. We called the front desk and they sent a maintenance man who confirmed that the heater in fact was inoperable.
The front desk offered to move us at that time but due to the late hour and our desire for dinner and our weariness we opted to wait until the next morning to be moved to another room.
After packing up the next morning the staff moved us to room 350 which was a smaller room with less of a view. when I inquired at the front desk about a rate change I was told the rate was the same, but we were issued a free breakfast voucher for our inconvenience.
I feel we should have received a different rate due to the difference in rooms. Although the staff was efficient they were very impersonal. The nicest staff member was the maintenance man,sorry I didn't get his name. Bottom line is we didn't feel as though we were treated with respect. A disappointing experience.
Shouldn't all rooms be checked that everything is working?
Dates of our stay October 2nd, 3rd & 4th 2014
October 20, 2014
Rated 1.0 out of 5.0 by neoscopetim Simply Terrible
I stayed here about three years ago in the stone building next to the hotel thanks to some friends at the parent company, ocean properties. It was absolutely amazing.
Unfortuantely I cannot say the same for this trip. I took my girlfriend up here to share her first bar harbor experience. We were sent to the dreaded "second building" that looks and smells like 1973 with wonderful views of the parking lot. We called the front desk to be transferred to the main building and they said they didn't have anything open until the following night.
They picked up our luggage and transferred us to the main building with two twins after promising us a king. We then spoke with hotel management about moving to a room with a king which they confirmed they had. We were about to take showers to head out on the town and let them move our luggage. Instead they asked that we move back to the old room and shower there as to not to have to clean the room. We moved our own luggage back to the old room only to find out that they had stripped and were cleaning that room. Now time to go back to the main building and speak with them about where we are supposed to shower. Now they tell us that they don't have a king room which ten minutes prior was what they were transferring us to. So we are back now to the main hotel in a room with two twins overlooking the parking lot. Way to inconvenience paying customers.
The staff on the phone, front desk and the manager are lacking basic customer service skills. They were not helpful and require customer service 101 training. As a CEO of a company i'm very familiar with the art of delivering customer service and these folks did not create raving fans. Instead I will advise friends, family, co-workers and business partners against staying at this hotel.
This experience was simply terrible.
October 20, 2014
Rated 5.0 out of 5.0 by JoeGwen1013 Great Hotel
Great hotel. Booking as rewards member was painless. Check-in was good and was able to upgrade room to water view with no issues. Staff was very helpful to getting restaurant recommendations to getting an extra towel. Each staff member encountered was helpful and friendly. View was great, beds comfortable, and rooms quiet and clean. A winner stay!
October 19, 2014
Rated 5.0 out of 5.0 by Retired Teacher! Comfortable room; peaceful location; good value
Beautiful, peaceful location; very comfortable beds; stayed in economy wing, but could still see the water out the window. Clean, attractive room w/ fridge, flat screen cable and wi-fi. Helpful staff. I would definitely stay here again and recommend to others.
A few minor negatives were that the entrance is not well marked, and no clear direction to the main building for check-in; Sometimes had to hunt for parking spot; great to have laundry room, but it needed cleaning; would prefer an indoor pool.
October 16, 2014
Rated 5.0 out of 5.0 by MiLy54 Great place to relax
We found absoluely nothing wrong here. Great food in the restaurant, geat drinks, very relaxing. Heated pool was awesome as well as the Jacuzzi given the time of year, 10/2014.
The only down fall, we had noisy neighbors, hence te low grade for sleep quality. If only the Hotel knew who those pople were going to be so they could arrange them all in the same area. Maybe have a Family section, and an over 50 adult only section. LOL!!!
October 16, 2014
Rated 4.0 out of 5.0 by FAIR Good but not great
Everything is okay, it's just that the water in the bathroom is yellowish. Tried opening the tab for a while and it's still yellowish.
Too bad the lobster restaurant wasn't open when I went there but they recommended me to go to the downtown area for the same restaurant and it was great.
October 16, 2014