Rated 4.6 out of 5 by 237
Rated 5.0 out of 5.0 by nickname23 Enjoyed our stay, would recommend
Room was spacious, nicely appointed and a fabulous city view. We stayed in room 622 but if you stay in rooms x20-x24 on probably floors 4 and above and you should have a million dollar city view. Only minor issue is that the mounting hook for the artwork in the bathroom was not secure so the art was hanging crooked, again a very minor issue but it's the details (all details# that make a place standout from very good to excellent.
Supper convenient location, night life 1 block away, tram stop 2 blocks and public #cheaper) car park 1 block.
Other reminder is that the hotel accepts pets and there were several dogs staying in the hotel and occasionally the elevators smelled like doggie.
December 4, 2013
Rated 4.0 out of 5.0 by Placentero Final bill not received. Macy's coupons not received
The hotel was fine except for two major nuances:
- the check-out clerk could not produce a final paper bill; he said he would email it but never did.
- the Macy's shopping discount voucher was never received
December 4, 2013
Rated 5.0 out of 5.0 by hunkerdown Great Staff
The hotel is clean and convenient to the East Village. Friendly staff, from valet to bellman. The room rates are very reasonable for a touristy city. The handicapped accessible rooms are tastefully done and huge. A full menu is offered at breakfast and the food is good.
I cannot say enough wonderful things about the staff. My elderly mother lost her wedding band. The entire staff was so concerned and helping us look for it. They even called the restaurant we dined in the previous evening to help us locate the ring. We really appreciated the kindness shown to us. I know if that ring is found somewhere in that hotel, they will return it to my mother.
December 4, 2013
Rated 5.0 out of 5.0 by nickt85 Amazing Hotel at an Amazing Price
The location is perfect. First time to San Diego and I LOVED it. So close to shops, bars, restaurants, ballpark etc...
The place is pet friendly. I saw a lot of dogs but couldn't hear a sound inside my room.
I highly recommend this place.
December 3, 2013
Rated 1.0 out of 5.0 by betterplacestostay different experience
I have read other reviews talking about this hotel and how well they treat their platinum members. Im sorry to say that I did not receive that high quality service talked about. I am a platinum business traveler who frequently stays at other ihg properties and have always had good service and nice rooms. although the rooms at this hotel were very comfortable and clean, I was astounded to have to pay a " large fee" for parking" when I told the counter person they said " oh, they are a third party vendor". I guess the entire parking garage was given to them. maybe that set the clerk off, but for the rest of the check in I was made to feel very uncomfortable by the staff, and was never addressed as a platinum member. all other ihg brands I stay at give me a small bag of water and a small snack. very small gesture, but shows they care. this hotel leaves a bottle of water for sale " large price" on the desk in the room for you. even though I didn't partake in this fine bottle of water, I found out later that I was charged for it. I called to complain and I was told " the housekeeping said I drank the water" after I informed him that I in fact did not, he said he would remove it from my bill. no sorry or anything else.
to summarize this may be a nice hotel for the party scene but as a business traveler I wont be back.
December 2, 2013
Rated 4.0 out of 5.0 by VP2510 Super Comfy
Beautiful room with a spectacular view of downtown San Diego! Very cozy bed, super clean room, and great location. The only drawback is the price of parking ($40). I'll definitely be back!
December 1, 2013
Rated 5.0 out of 5.0 by sandieogbrady Great Staff and treats Platinum Guest like no other!
This hotel is amazing at knowing and showing that you are a platinum guest. Without asking or hinting they always say that they see your status and appreciate you loyalty. They go above and beyond to take great care of me and on stay even had a thank you card and bottle of wine in my room thanking me for my business. Totally above and beyond and would recommend to anyone! Great location and great food on the 12th level with great views!
November 29, 2013
Rated 5.0 out of 5.0 by imranzz Great Place!
Friendly and knowledgable staff, and real close to where the action is.
November 26, 2013