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Candlewood Suites Chesapeake/Suffolk

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Quick Info

Highlights

  • On-site Guest Self-Laundry Facilities
  • Housekeeping Full Service
  • Standard Wireless Internet service is free for all members
  • On-site Fitness Center Available
Pets Welcome

It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.

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Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accommodate your group.

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Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.

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The IHG Green Engage system is an online tool that gives our hotels the means to measure their day-to-day environmental impact.

Getting Here

Candlewood Suites Chesapeake/Suffolk
Palo Alto Airport of Santa Clara County
20 Minutes, 10 Miles
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 512 reviews
90%
Recommend This Property

Ratings Breakdown

512reviews

  • 5 Stars
    384
  • 4 Stars
    67
  • 3 Stars
    30
  • 2 Stars
    10
  • 1 Stars
    21

The Ants Go Marching 1 by 1

By

June 26, 2022

The one staff member that made a difference in my stay was Brittney. She made sure to listen to my concerns and provide me with options as a solution. She was able to do that while still answering the phones and completing other tasks.

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Staff leader does not talk to guests as they should

By

June 13, 2022

Unfriendly smart mouth staff. Charged 10 more dollars a than I was quoted. Staff leader talked and welcomed me like I had just walked into her house un announced . She was very rude when I was showing her how many times I was charged the wrong rate. Sir put your phone down I see it you don’t have to keep holding it up very rude like

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Disappointing Business Stay

By

May 27, 2022

This Candlewood Suites needs to train their employees on how to treat customers. At least say "hi" when a customer walks by. Instead, the employees, including one of the owners, stared at customers. Let people know you are renovating your hotel before they book a room. It is bad business to do otherwise. When you are completely demolishing the floor with jackhammers, loud noises, and dust particulate matter going everyone, do not be so greedy to rent your rooms and expose customers and your poor employees to deafening sounds and dust particulate matter. The dishwasher was so loud like a train and we could not use the dishwasher when working. Also, there is no towel rack in the bathroom. The receptionist Charlita was a very rude person. She watches customers and employees like a hawk when they are getting a free cup of coffee. She did not even know that a cup of coffee was free. At the beginning, the GM Melinda was nice but during our stay she brushed off the problems we experienced due to her employees' negligence. This hotel needs to train employees not to enter someone's room when they have a "do not disturb" or "catch me later" sign. They need to train their workers to speak and understand English. Hispanic contractors entered our room even though we had the "catch me later" sign clearly displayed outside our door and they made a mess, left screws and dust and paint in our room, and messed up our bed. The Chief Engineer Edmond took matters into his own hand and decided to renovate our room and let the contractors in our room. Our stay was a nightmare. We stay at various hotels, and this Candlewood Suites in Chesapeake is by far the worst we have experienced. They do not have their ducks in a row.

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Drab

By

May 24, 2022

club

The lobby and hallways were undergoing renovations. Perhaps the room we stayed in will have a future update. The beds were comfortable. The toilet was not anchored tightly to the floor. The kitchen had no forks. There was an old recliner-type chair but no sofa. Just a drab room. Acceptable, but nothing special.

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FAQs for Candlewood Suites Chesapeake/Suffolk

  • Yes, Candlewood Suites Chesapeake/Suffolk offers complimentary parking for hotel guests.

  • Candlewood Suites Chesapeake/Suffolk offers in-room kitchens in all of our suites. Our full kitchens have with everything you need to cook your own meals while traveling. Visit our Amenities page for more details.

  • Complimentary parking is available at Candlewood Suites Chesapeake/Suffolk for hotel guests.

  • Yes, when you book your stay at Candlewood Suites Chesapeake/Suffolk direct with IHG, choose one of our flexible rates which include the flexibility to change or cancel your reservation at no charge. For full details, refer to our Travel Advisory details.

  • No, Candlewood Suites Chesapeake/Suffolk does not have a pool.

  • Check-in at Candlewood Suites Chesapeake/Suffolk is from 4:00 PM, and check-out time is 11:00 AM. Contact the hotel directly for options available for early check-in or late check-out.

  • Yes, the Candlewood Suites Chesapeake/Suffolk offers free WiFi!

  • No, there is no on site restaurant at Candlewood Suites Chesapeake/Suffolk.

  • Yes, there is an onsite fitness center at Candlewood Suites Chesapeake/Suffolk.

  • Rates for accommodations at Candlewood Suites Chesapeake/Suffolk vary by season. For your rate options, please input your dates.

  • The Candlewood Suites Chesapeake/Suffolk has 102 guest rooms. Enter your dates to view available rooms for your stay.

  • Pets are welcome at Candlewood Suites Chesapeake/Suffolk. There is a pet deposit per stay of 75 USD. Our Pet Policy: Pets allowed with nonrefundable fee. Up to 75 for 1 thru 6 nights and up to 150 for 7 nights or more. Each pet must weigh less than 80lbs Pet agreement must be signed at check in. Record of complete updated vaccinations required No snakes allowed.