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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.3

    based on 1001 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    1001reviews

    • 5 Stars
      595
    • 4 Stars
      265
    • 3 Stars
      65
    • 2 Stars
      38
    • 1 Stars
      38

    Good base to start our day from

    By

    June 20, 2017

    club

    was relatively close to most things we wanted to see and do in New York.
    There were issues regarding breakfast but the staff dealt with this as best they could. However there was not 1 day out of 7 that they got the breakfast order correct. I would therefore recommend that the hotel distance itself from the outside caterers as they caused me endless frustration and stress. As a diabetic it is important to me to have access to food first thing in the morning and on checking in I was advised there were no facilities on site to provide this. On my booking form it clearly stated breakfast was included. I found this frustrating especially after a long day travelling to New York. Please do not offer something that you do not provide or supply!!!

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    Once again an excellent stay

    By

    June 19, 2017

    club

    My family has been visiting this location for business and leisure since 2011 at least twice a year.

    The staff is excellent and we recognize so many faces each time we return and they remember us. It feels like family when we are there.

    Elevators are fast, rooms have the added benefit of a kitchen (for all those wonderful NYC leftovers from their gigantic portions) and the laundry service is so good.

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    キッチン付きの便利なホテル

    By

    June 16, 2017

    club

    バスターミナル、地下鉄の駅からも近い、キッチン付き、地下にランドリーありの便利な施設。ただしコミュニケーションは英語のみ、自分で全ての対応をする事が出来るなら、便利で良い立地、フレンドリーなスタッフのホテルです。
    ハウスキーピングは、週一度。でも今回は、チェックイン時に、そのタイミングを聞いていなかったので、不在時にお掃除してくれて、乾かしていたペットボトルを捨てられ…ちょっと困りました。(笑)いつ入るのか、インフォメーションが欲しかった。

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    price in accordance to what offer

    By

    June 13, 2017

    In general is a hotel tha can use to have good resting after a busy day in NYC. Notihing exeptional to do in the hotel.

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    NYC Visit

    By

    June 13, 2017

    A good choice if wanting to be near Times Square. Staff was professional and courteous at all times.

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    AMABILIDAD DEL SERVICIO

    By

    June 12, 2017

    club

    AL LLEGAR NOS ENCONTRAMOS EN RECEPCION A UNA PERSONA MUY AMABLE, DADO QUE EL TAMBIEN HABLABA ESPAÑOL LA COMUNICACION PUDO SER MEJOR. NO SOLO NO EXPLICO LAS CONDICIONES DEL ALOJAMIENTO, SINO QUE NOS INFORMO DE DISTINTAS ACTIVIDADES Y LUGARES PARA VISITAR EN N.Y.
    LA SITUACION ES BUENA PERO EL ENTORNO DE LA CALLE NO ERA EL MEJOR.

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    Terrific location, very serviceable and clean.

    By

    June 09, 2017

    Location around Ninth Avenue and Port Authority bus Station and Penn Station can't be surpassed. Most Candlewood Suites I have stayed are usually in semi-rural/interstate exit settings, so I decided to try out this one in the heart of New York City.

    Location is on a cross street, curiously right next to the Holiday Inn Express, they could share lobbies!

    Front desk staff were very efficient, gracious and pleasant. One thing that stood out was the fact the elevator (27 floors was very fast), even during checkout in the morning.

    I was in town for business, so is actually little time in the room except for sleep. Room is large enough, the bathroom was spacious and clean, good hot water and pressure. Mattress was a little saggy, and I'm sure that the room is due for an update, little scruffy.

    All that being said, I can recommend this hotel for the reasonable price and the location.

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    Great stay.. Nice gym..

    By

    June 09, 2017

    The stay was good. I liked the way they have laundry availability and gym access

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    Time square

    By

    June 08, 2017

    Convienent location. Friendly helpful staff. Comfortable bed. Clean room. Relatively quiet.
    All you need and want. I even had a view of the Empire State Building.

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    Good one

    By

    June 07, 2017

    club

    Good place to stay in New York City.Kitchen is very good with all utensils in it.Hotel staff is good

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    Great location and value

    By

    June 03, 2017

    platinumelite

    The location for anyone travelling for business or pleasure in mid town New York is excellent. Staff were friendly and courteous and the suites were large and clean.

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    Great hotel in the middle of everything.

    By

    May 31, 2017

    Comfortable bed, friendly staff right in the middle of everything (walking distance). Valet parking was a bit expensive with no in/out service.

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