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85%
Recommend This Property
Overall Experience 4.2
85%
Recommend This Property
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Not worth the price
ByKenilworth
July 17, 2022
One of the worst hotels I have stayed in. It started with a rude receptionist who became belligerent when I misheard her question. She asked for my "pass#" and I thought she said, "passport." She was speaking through her mask, and I am a little hard of hearing. Rather than simply repeating her request, she got angry that I questioned her. After a long journey, I was not expecting this kind of "welcome."
The room was bare minimum. Felt like a cell. No cleaning during the three day stay etc. I have stayed with many brands and later that week moved to another brand hotel for the same price with much better value for the dollar. Would never stay here again. There are much better hotels for the same price,
Great staff
ByOzyboyus57
July 14, 2022
Friendly staff which is rare in NYC. We will be back. Great location
Ideal location
ByDan7698
July 14, 2022
I picked Candlewood Suites because of its convenient location - easy walk to places and restaurants I wanted to go to, plus room is quite spacious based on nyc standard. As a plus, check in was hassle free and they offer free bottled water and freshly brewed coffee in the am.
Muy decepcionado
ByNorargento
July 08, 2022
No hubo limpieza de la habitación en mis 7 días de estadía. En ningún momento tuve claro que para acceder a la limpieza diaria debía pagar un adicional. No cambiaron nunca las toallas. El personal de recepción es escaso, y no dan con toda la atención que se necesita. El personal muy amable, pero eso no basta. Debe aclararse, que no se tiene limpieza diaria. Otro tema por demás desagradable fue que tuve que pagar toda la cuenta antes de entrar a mi habitación por adelantado NUNCA VISTO antes!
Fantastic facilities and very courteous staff
ByBroadway Jimmy
July 02, 2022
I loved this hotel. Stayed for seven days and never experienced any problem. The location is great...just enough off the beaten path to have quiet surroundings at night but very lively during the day. Full mini kitchen in room was wonderful to have. The hotel must have been updated very recently. It was super clean, modern and comfortable. Free gym and laundry facilities on lower level with really up to date laundry equipment (even a steam/de-wrinkle feature on the dryers. Fare exceeded expectations and will definitely recommend to others and stay there again.
Professional service
ByAlbany Ken
July 01, 2022
Enjoyed my 2 day stay in which we went to a play and a Stephen Corbert taping. Hotel is conveniently located in mid town, close to shopping and many restaurants. Staff were friendly and courteous and took care of our requests. Likely to reurn the next time we come to NYC from Albany. Thanks.
Dirty room
ByPerseus123
June 29, 2022
My room was dirty. The floors, bathroom, kitchenette area, walls. Stains on the bed and sheets. They charge an additional $17 per day and all you get is 2 bottles of water. No housekeeping. The only good thing was the location.
Enjoyable Stay
ByPaulaGComedy
June 25, 2022
Not bad at all! A few room and supply issues but overall it was an enjoyable 5 night stay w/friendly and helpful staff. absolutely no one was ever rude!! always nice. the blind lady that works the front desk is so sweet!
Good location; too expensive
Bykpm118
June 24, 2022
Not enough value for money spent. Location was good but amenities were nonexistent and hotel was very noisy.
Last minute stay.
ByDboydy
June 20, 2022
All trains from NYC were cancelled so had no option but to try and find a hotel room @ 11pm at night.
Luckily I had some points and there was availability.
However Standard of hotel nowhere near as good as in virtually every other part of the country I have stayed.
Excellent front desk staff. Very helpful always in a good mood and very attentive.
ByDirk98
June 16, 2022
Stop. Do not Make this portion for reviewing
Mandatory. Customers owe you nothing. Be grateful they answer as many questions as they do
quiet hotel
Byrich1962
June 14, 2022
I was disappointed with no room service the hotel is quiet and comfortable location is okay encountered two homeless people on the sidewalk out front not the hotels fault more of a city issue. the restaurant next to hotel Joyces had very good food