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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.3

    based on 1033 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    1033reviews

    • 5 Stars
      610
    • 4 Stars
      273
    • 3 Stars
      71
    • 2 Stars
      39
    • 1 Stars
      40

    Weekend break

    By

    August 17, 2017

    club

    Disappointing stay. Rooms are very dated and in need of refurbishment. Sofa bed was uncomfortable (even for small children). Breakfast (included in our rate) was provided via vouchers but no instructions on how to actually redeem them or guidance from hotel staff on how to do so (so we didn't get to use them). Staff seemed friendly and some nice touches like the lending locker but overall disappointing for us and as a result we tried to spend as little time in the room as possible.

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    Great stay near Broadway

    By

    August 17, 2017

    club

    I'd recommend this hitel for its location walkable to the Javits center as well to Broadway and Penn Station to catch the Air Train and LIRR to and from JFK.

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    服务一般

    By

    August 09, 2017

    很多用品需自费,不方便住客。洗衣房的设备有点不敢恭维,需更新。前台服务热情不高,不知是不是因为亚洲人的缘故,需改进与加强。

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    Great time

    By

    August 06, 2017

    club

    Great time in at this hotel. Enjoyed my long weekend.

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    Average

    By

    August 01, 2017

    There is no regular housekeeping only come every 8 days. Need to pay an additional fee if want your room cleaned more frequently. Need to keep contacting them for extra towels and to empty garbages. Make sure you know the limitations of butler service for breakfast. It is only open certain hours. Room was clean and satisfactory.

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    Honeymoon

    By

    July 31, 2017

    platinumelite

    I wanted to give my wife a surprise of visiting NY city n show her around so I asked my Dad who is also a Travel Agent recommended n booked this Candlewood Suite near Times Square. We really enjoyed our stay at this hotel as it is right near Times Sq Radio city Music Hall n all good atteactions of NY city. Staff were friendly n suite was very comfortable w all eminitues. We would love to be back here. Great price Great location

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    solid

    By

    July 30, 2017

    platinumelite

    everything as expected no complaints. nice staff, decent room, great location and everything as promised. Its not the ritz because its not supposed to be. overall great value.

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    Great location and value

    By

    July 30, 2017

    Great kitchen, fitness center and location. Nice to have the lending closet too.

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    Excellent Customer Service

    By

    July 28, 2017

    platinumelite

    Great experience at this hotel with little to no complaints with one exception but it wasn't a big deal.I really have to praise the staff they were great and better than expected. I look forward to another stay in the future.

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    Perfect

    By

    July 27, 2017

    platinumelite

    Great location and convince to a mini stay was able to cook and also wash clothes. Room was very organized

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    Great stay

    By

    July 25, 2017

    club

    Perfect place to stay when visiting time square. Great people. Great room.

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    Great.

    By

    July 21, 2017

    Everything was great from service and comfort. Staff was very friendly.

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