Beyond Wonderful...
Now I have stayed in various hotels from six to three stars. However, I have never received service or loved a group of hotel staff more than at this hotel.
I was travelling for the Dragula Live
[Espandi]
show at the Buffalo Iron Works on May 2022 so my friend plus I decided to stay here. I live in Canada and for some stupid reason (Canada Customs) it's 2x more expensive to get certain things in Canada. I called the hotel way in advance and asked, "I'm buying a few things online line is it OK if I ship them to the hotel." Mario, at the front desk, said, "Sure just make sure it has "Guest" written on it." Mario put up with weekly calls from Toronto (where I'm from) asking, "Is it there yet." He always answered with smile on his face and said, "It just arrived or no not yet." He was beyond lovely and helpful.
Then there are following evening staff: Leslie, Lisa and Nas who did everything possible to make our stay as fun as possible. No request, followed by a please, was too big or too small. For breakfast I was able to toss aside my usual "Granny oatmeal" and have Fruit Loops with milk. (I hadn't had Fruit Loops since I was 22 in my Circuit Boy days. It was fun to have breakfast like that again. I forgot how good Fruit Loops really are. Plus they had a great sense of humour and always to tried to be as helpful as possible. They even accommodated my request for a 2PM checkout. Plus I got to their compassionate side.
When a drunk, homeless man was sleeping in the entrance foyer they let him sleep for a little while then called the police. It still took the Buffalo Police an hour to arrive and they made sure he was treated with kindness. I have absolutely nothing "amazing stuff" to say about this team.
Matt the Manager was so friendly and kind, I can't even describe how nice and helpful he was. You can tell this team is treated amazingly well starting from the top down.
When a situation happened and my travel partner and I were stranded by Greyhound (not our fault) for two extra days. I called this hotel immediately, which we had just checked out of, in a tearful panic to see if they had any extra rooms. Without missing a beat Nas at the Front Desk said, "Oh my gosh! Come back! We'll find you a room no matter what!" You know what?! They did.
They always say you can tell the measure of a hotel when they can accommodate you in a time of sheer crisis. Not only did they do that, they did it with outstretched arms, a smile, a bottle of water and a package cookies.
Seriously...they now have two customers for life! [Riduci]