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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
95%
推荐此酒店

整体体验

4.7

基于 1238 评论
95%
推荐此酒店

Ratings Breakdown

1238评论

  • 5 星级
    970
  • 4 星级
    176
  • 3 星级
    44
  • 2 星级
    33
  • 1 星级
    15

Great stay

By

2020 八月 13

club

Loved everything about this hotel! Will stay again

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Very clean

By

2020 八月 12

Great property with great location. Rooms and lobby were very clean. The staff was very helpful. The only negatives that i had were:
The outside patio area was messy and the hot water ran out in the early evening. When the water did heat up several hours later, is was "luke warm".
Even though i had these two issues, I would still recommed staying there

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Comfortable

By

2020 八月 11

An electric shaver was left in my room. I called Monday no answer back. A Braun make,

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Great Clean Hotel

By

2020 八月 10

club

I would always stay at this Hotel when I'm in this area.
❤️ This place.

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Excellent Staff

By

2020 八月 09

The friendliest and most attentive staff. Very well maintained rooms and public spaces.

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Hoover stay...COVID copout

By

2020 八月 08

Recently selected and stayed at this location in Hoover due to an attractive rate and proximity to any event we were attending. Despite the mask requirements, which we understand, I was extremely dissatisfied with the level of housekeeping and the overall customer experience here. Stayed Sat-Wed. Zero housekeeping (e.g. trash, towels, toilet paper). I travel a lot, and despite COVID, which many are using as an excuse to cut back and cheapen the customer experience, many other properties do not eliminate housekeeping like this. Additionally, our carpet was stained upon checking in, so we walked into a less than acceptably-maintained room. I seldom stay at a IHG property, but thought I’d give them a shot. I won’t be moving forward.

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Comfortable bed and great service

By

2020 八月 05

club

The staff was very accommodating. There were issues with room keys when we arrived, but resolved. Our TV volume was messed up, but still could watch it.

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Awesome hotel

By

2020 八月 04

club

Very helpful staff and great amenities! My stay was very comfortable and able to relax felt at home witch is not usually the case at other hotels I have stayed in.

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Best stay in Hoover

By

2020 八月 02

Great place clean plenty of parking close to restaurants, the mall and Wal-Mart. If you choose not to go out there is a restaurant in the lobby.

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Nice hotel

By

2020 八月 01

This hotel is very clean and the staff very fresh.

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Comfortable bed

By

2020 七月 31

club

Our stay was ok the room was clean, bed was comfortable, air unit was noisy. I had to ask for towels and washclothes 2 days due to housekeeping not cleaning while guest there. I was only able to get one wash cloth due to not having any clean. The indoor pool water was dirty and the smell in the area was awful. The outdoor patio furniture had seen its better days. The staff was all friendly but housekeeping needs improvement

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Comfortable bed

By

2020 七月 31

The hotel overall was clean. We didn’t eat at the restaurant so I can’t comment on that. We didn’t experience any noise that bothered us. The only thing the hotel employees could do is force the policy of wearing mask. We seen some adults not wearing mask inside. What really got to me was that we seen several older teenagers hanging around the lobby area and none had mask on and their parents and the hotel employees didn’t make them put one on. The hotel has a sign when you enter the doors “a mask is required inside this hotel” well they are not forced this requirement. People want to feel safe and the staff needs to make sure everyone has a mask on inside the

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