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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
93%
推荐此酒店

整体体验

4.5

基于 1218 评论
93%
推荐此酒店

Ratings Breakdown

1218评论

  • 5 星级
    866
  • 4 星级
    239
  • 3 星级
    53
  • 2 星级
    34
  • 1 星级
    26

Comfortable bed and front desk staff were helpful

By

2022 八月 12

Enjoyed my stay. The staff was very helpful in assisting me in business office but did get a little pushback when computer wasn’t printing. The outdoor pool closed an hour bf time listed on hours, but didn’t complain about it.

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Bed great, had a blanket in room if needed a I r conditioner was strong and very cooling.

By

2022 七月 30

Quiet for us even in pet room area, near outside area and still quiet. Well made all needs meet. Ice machine little further then I thought but worked. Overall excellent experience and not far for driving from saratoga area.

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Comfortable

By

2022 七月 15

The atmosphere was relaxing and comfortable. The staff was very accommodating! There isn’t anything I could say bad about my stay.

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Comfortable bed and great service.

By

2022 七月 13

We stayed two nights here and both rooms were great. The service in the dining room was excellent. We loved watching the late night swimmers having fun. The lawn and grounds were beautiful. Easy parking as well.

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Great location

By

2022 七月 11

Great location and amenities. The outdoor pool is a super addition for keeping the kids busy—clean and welcoming. The food at the restaurant is amazing compared to local restaurants—customer service can use some improvement. Be prepared to wait for breakfast if you show up after 8 am.

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Had all of the amenities

By

2022 七月 11

My wife and I enjoyed a drink at the fire pit. The patio area was great. The place had everything needed for an enjoyable stay. A restaurant, bar, exercise room, pool, fire pit and plenty of outdoor space.

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Always Consistent - Great Place to Stay

By

2022 七月 11

We always stay at the Holiday Inn Johnstown when we visit family in the area. Our rooms are always clean, comfortable and perfect for what we need. We always eat breakfast at the restaurant, and appreciate the breakfast coupons that we are given at check-in. Our party of 12 (both hotel guests and local family) had to split up between 3 tables for breakfast - we would have liked to all be together but were told that it was restaurant policy to not have such a large table all together. Not a big deal overall. We did not get a chance to use the pool during this visit but have before - it's a nice size and clean. Overall a nice visit and we will continue to stay here when we visit the area!

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Poor customer service

By

2022 七月 10

Transfer front desk agent to another job where there is minimal customer contact.

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My worst experience at a hotel

By

2022 七月 03

Reservations not what was requested. There was a mix up in the reservations, I had requested two rooms for two nights with one being pet friendly only to find out the reservation center did not book a pet friendly room. The staff basically called me a liar, blamed the reservation center, and said it was not their problem. Fortunately there was one pet friendly room available for one night, this forced us to check out after just a one night stay. Add insult to injury, I was charged an extra night for a room I had checked out of the day/morning before. When I called, The make desk clerk just kept repeating they show I stayed for two nights but I only stayed for one. I informed him he was the one who checked me out on Saturday morning but insisted it showed I was there for two nights. Only after I spoke with a manager did she indicate the staff member (actually the one I had tried to explain the error to) had inadvertently hit payment instead of check out.

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Pros and Cons

By

2022 六月 27

Our room was spacious and comfortable…. however we wish it had been ready at 3pm as advertised! We had to keep going back to the front desk to check on it. Luckily we were traveling with a group and we gathered in there room until ours was ready.
We also were traveling with someone who is disabled and in a scooter. Our group wanted to gather in the bar area for dinner ( we thought we might be too loud for the dining room). We picked out a spot in the bar area with a long padded bench and several chairs and 2 small tables. We asked if we could “BORROW “ another small table from the lobby as 2 tables wouldn’t accommodate our group of 9 !! We were willing to carry the small tray table to and fro!! We were told that was not allowed … how silly!!
So we reluctantly moved to dining room where we enjoyed a lovely dinner!! Our disabled family member (in her scooter) sat at the end of the table. In the morning we gathered again for breakfast….a very curt young lady told us our family member was not able to sit at the end of the table and tables could not be put together…. That was against the law!! Please management learn to bend a little!!

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Restful Overnight Stay

By

2022 六月 22

Needed a local place to stay while evaluating a local program for my older child. Were looking forward to using the pool, but the weather didn't cooperate (chilly). We found no fault with this hotel. My son asked if we could stay there the next time we're in the area.

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Pleasant staff

By

2022 六月 21

If you have to weekend in gloversville, at least stay in a clean hotel with a pleasant atmosphere. Food in restaurant was well prepared.

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