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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
94%
Recommander cet établissement

Impression générale

4,7

en fonction de 209 avis
94%
Recommander cet établissement

Ratings Breakdown

209avis

  • 5 Étoiles
    170
  • 4 Étoiles
    22
  • 3 Étoiles
    9
  • 2 Étoiles
    5
  • 1 Étoiles
    3

Vacation

By

août 03, 2020

We felt very safe the staff all wore their masks as did we. Very clean environment very friendly staff easy check in and out loved the rooms very comfortable bed

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Only to stay inside the hotel

By

août 02, 2020

The pool was nasty and been so near the highway you can feel all the dust. So stay inside the hotel excelent customer service restaurant, gym and very nice rooms.

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Bathroom had long black hair all over the floor

By

août 02, 2020

Bathroom was disgusting full of long black hair! Manager offered 5000 points but have not received them. I will never stay here again and I travel to Savannah often.

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Great Service

By

août 02, 2020

From the moment you walk in, the hotel staff is friendly and the hotel, with it being newer, is clean and pleasing to the senses.

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This hotel was filthy BUT...

By

août 01, 2020

I've been staying at many Holiday Inns and Holiday Inn Express' since March due to work. Every IHG hotel I've been to lately is cleaner than a hospital. The rooms and common areas are spotless and you can smell how clean they are and all have been updated with a very nice room layout with plenty of electrical outlets and USB ports. I feel extremely safe staying at IHG hotels during the present pandemic.

This location was totally different, as if it wasn't an IHG brand at all. The room was very dirty with food stains on the walls, hair from the nether regions in the bathroom and around the bed and old food particles in the kitchenette area. The room was obviously not cleaned very well. The common areas were not very clean either and the elevator had trash on the floor almost every time I used it. People were yelling in their rooms and in the hallway all hours of the night as well. The staff were somewhat apathetic and borderline rude.

This is not the IHG brands fault, it's a management issue at this particular location. I love IHG hotels and will continue to stay with them but will not be coming back to this hotel.

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Lacks the Basic Training and Knowledge of an IHG Hote

By

août 01, 2020

platinumelite

I will preface this post with the fact that I have been an IHG Platinum member for almost a decade.

The staff at this Holiday Inn location didn’t even know what the IHG rewards program even was. I was using a reward night for the stay, but ended up being charged full price for the room. When I brought this to the attention of the staff, they said they had no idea what I was talking about and no idea what a reward night even was.

Hotel management was not available at all during my stay. I left my phone number for the manager to call me when they were in, but they never called me. I called the next day and AGAIN there wasn’t a manager available.

As a result, what should have been a relaxing stay because miserable.

As I mentioned, I have been an IHG Rewards Club member for a long time. With the membership comes certain expectations of customer service. This Holiday Inn location fell short in every possible way.

My hope is that this franchise owner takes this opportunity to provide the training and resources to the staff that they so desperately need. In the meantime, just stay at a Holiday Inn Express. The customer service is better, the price is lower, and breakfast is free!

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Great place!

By

août 01, 2020

This hotel was a great value. Super clean and spacious. Great staff.

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Great stay!

By

juillet 29, 2020

club

Very clean hotel, all hotel staff very friendly and helpful! Would definitely recommend!

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peaceful stay

By

juillet 29, 2020

If you want to shop at the outlets the hotel is perfectly located. If you want to get out and about the hotel is in an awkward spot. The outlet shopping traffic made the exit to the main roads a challenge anytime the outlets are open. Other than that the staff is amazing and the room is well appointed and very comfortable.

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Relaxing

By

juillet 29, 2020

I enjoyed my peaceful days and nights while staying at the Holiday Inn and Suites.

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Great service, close to everything

By

juillet 29, 2020

club

Great hotel, very clean smelling and clean looking. The glass showers are amazing and the pillows are so comfy. Love this hotel in Pooler. If I have to stay in Pooler, it will always be here because I love it.

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Modern

By

juillet 29, 2020

My family met here to spend a leisure visit. We had four rooms. All were clean and comfortable. We swam and visited in the common area. The breakfast was delicious and the little waitress/cashier was very sweet. (I did not get her name) We had a lovely quick visit at this Holiday Inn and we will stay there again.

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