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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 397 reviews
87%
Recommend This Property

Ratings Breakdown

397reviews

  • 5 Stars
    235
  • 4 Stars
    86
  • 3 Stars
    35
  • 2 Stars
    18
  • 1 Stars
    23

Bed

By

26 May 2017

We thought the bed to be very comfortable.
I would love to own a mattress like the one we
Slept on.

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I Wonder Why?

By

25 May 2017

My overall stay at the Holiday Inn Augusta West I-20 was relaxing & enjoyable for overnight. The room was clean & comfortable. There was no outside noise & for our quick trip to the area it was a good presentation of the IHG brand. I did note that there was no recognition for my being a "rewards member".

However, I had expressed at the time of booking that I would pay with Traveler's Check & remove my credit card from the record. The person who checked me out, a daytime Asst. Mgr. expressed to me that "this particular hotel", does not accept the checks. She did however take mine with the statement that corporate could do whatever they want with it.
I WONDER WHY this is the second IHG hotel to make this statement to a traveler? The first hotel manager in NJ contacted me and told me that the front desk person mis-spoke & offered her sincere apology because they actually do accept Traveler's Checks.. Is this lack of training in some hotels or policy? I would really hate to change my option of losing/using Holiday Inns as one of our first traveling options.

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friendly hardworking staff

By

23 May 2017

club

Nice, quiet, convenient location, good breakfast, friendly welcoming staff.

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Excellent staff and hotel

By

21 May 2017

platinumelite

Again, excellent staff, clean comfortable rooms with many up grades!! I recommend this hotel every chance I get!!!

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On the decline

By

19 May 2017

platinumelite

The best part of this hotel is its proximity to Cracker Barrel. Lots of small black ants in the room. Curtains torn. Closet door held together with double-sided tape. Lots of construction on the main floor - not noted on their website.
I've stayed here before and this latest experience was not the best. Management should spend some time inspecting guest rooms to ensure they are in top condition. This obviously is not happening...

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Watch out for number of beds.

By

19 May 2017

Sleep sofa not good choice for the second golf buddy. Desk said king and sofa was their standard room

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Clean well maintained hotel

By

17 May 2017

platinumelite

Clean well maintained.. Breakfast was good. Rooms had comfortable beds. Internet speeds were slow or unresponsive most of times.

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Awesome soft towels

By

17 May 2017

The hotel and staff are what you would expect for the Augusta area. It is off the main path and was not bad. Once the remodeling is complete it might be a great gem hidden in Augusta. The towels were super soft and as always and the free shampoo and conditioner is always bath and body's lime coconut which is awesome.

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Friendly staff excellent hotel

By

16 May 2017

club

Very nice hotel, would definitely recommend and will stay here again next year.

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Payment

By

13 May 2017

club

When someone pays by phone the payment should be acceptable or not even asked for. Paying after arrival brought on tremendous stress during a bad family experience of death.

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Room

By

11 May 2017

platinumelite

Great furniture lay out. Really comfortable bed. Internet could us some work. I wasn't able to connect for the duration of my stay. When I did connect to the internet, I would loose connection. The pool was warm but needed to be cleaned. Paint chips was floating everywhere. The restaurant was wonderful and had great food.

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Customer service

By

03 May 2017

club

The front desk lady was amazing. If everybody was as helpful and kind as she was I would stay no where other than holiday inn. Also the new rooms were well cleaned

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