Rated 4.2 out of 5 by 292
Rated 3.0 out of 5.0 by Grandmana Check out everything when getting to room
First room, very dusty and coffee pot disgusting.
Second room, air conditioner would not work, thermostat stayed at 65, not up, not down, and was not cool. Made miserable sleeping
June 27, 2016
Rated 4.0 out of 5.0 by Cahuna S Lee
Aside from poor internet connectivity, this is an acceptable property.
June 23, 2016
Rated 3.0 out of 5.0 by k771839 Interesting adventure
The staff isn't the friendliest, pushed all 10s on this survey i would get over and over as if this was the only think they were concerned about.
June 22, 2016
Rated 3.0 out of 5.0 by braleigh Good hotel, terrible restaurant
I have stayed at this hotel several times but this last visit was the worst as far as the restaurant is concerned. When my wife and I went to breakfast at 7:30am, there was only one waitress/hostess working, the food that was on the buffet was lukewarm, many of the items were depleted (bacon, potatoes), there were no plates, no spoons in the silverware for yogurt or cereal, and the tables were dirty. I understand that one waitress can only do so much, but her attitude was negative and indifferent to customers. This is a sign of very poor management in the restaurant. Poor planning and poor training. I most likely will NOT stay at this hotel again. Many more in Augusta to choose from.
June 22, 2016
Rated 4.0 out of 5.0 by BTH61 Great service, friendly staff
I would stay here again. We were in town for a visit our son at Fort Gordon. The base was close and easy to get to. Hotel was clean , breakfast was good, staff was friendly and helpful.
June 20, 2016
Rated 5.0 out of 5.0 by gotaudrey A Great Place for Training!
First let me say that the Holiday Inn Augusta West I-20 was an outstanding place to train and stay. There were 50 people in my training and we were all well pleased by the food service and professional meeting rooms.
The internet was slow at times. Perhaps a re-visit of the log-in functions and service provider would be good. I was also surprised at the prices for on demand films. It might be good to offer a film voucher/bonus to encourage investment.
Loved the exercise room and pool and hot tub. What a great stay. I'm headed back tomorrow for another week and looking forward to it. Great job!
June 19, 2016
Rated 5.0 out of 5.0 by Josh4321 Great location
This Holiday Inn is in a great location off the interstate. It is near the Mall, restaurants etc. The staff were great and the rooms were great too.
June 9, 2016
Rated 4.0 out of 5.0 by Justice Slinger Clean and comfortable; poor restaurant design; clog in bathroom sink
Great location; good free breakfast but service was spotty and restaurant design is poor; comfortable bed and pillows; clog in bathroom sink discovered late at night that could have been prevented by staff; nice lobby and parking lot; internet service could be faster.
June 8, 2016