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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.3

based on 303 reviews
95%
Recommend This Property

Ratings Breakdown

303reviews

  • 5 Stars
    155
  • 4 Stars
    113
  • 3 Stars
    20
  • 2 Stars
    9
  • 1 Stars
    6

super hôtel/ restaurant moyen

By

19 October 2017

club

Rien à dire pour la cordialité, la propreté et chambre.

Carte restaurant à revoir tarif cher pour de la bouffe moyenne et pas frais, et attention du service moyen, à rappeler à l'ordre pour une demande.

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Great hotel pity about the booking process

By

18 October 2017

club

This is third time I have stayed at this hotel and all have been very enjoyable, however booking the rooms this time was a mission.

As I was booking for a group, 19 people 11 rooms, I decided to call the hotel as I had done the previous two years. On phoning the hotel with my booking details, I was told to send details in an e-mail. A week later I had not heard back from the hotel and phoned them again, only to be told to resend e-mail. Another week passed with no correspondence so I phoned IHG customer service. They said they would get the hotel to contact me. After yet another week of waiting for someone from Holiday Inn Englos to contact me, I contacted IHG again, this finally worked.

It took over three weeks to make this reservation which is not acceptable considering the amount spent on rooms alone was over £2500.
On checking out, it was noticed that were was a communication problem between IHG and the hotel regarding the room rate, as everyone in the group was overcharged. Money was reimbursed to everyone the following day.

I am due to visit Lille again next year and will more than likely stay at the hotel again due to the great location, comfort and service. Hopefully the booking in process will be a bit easier.

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Find a better hotel

By

15 October 2017

platinumelite

Room temps are too warm in the rooms. Air conditioning is centrally controlled from the desk, and staff is unresponsive at times in appropriately adjusting. It also seems that the air conditioning system may be faulty.

Water pressure at the showers is poor.

Location of hotel i pretty and hotel, other what was mentioned seems good.

Avoid the restaurant for dinner. Ate there twice, both times the food was very poorly prepared.

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Great service

By

11 October 2017

Highly recommend we will be back very relaxing good facilities

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Home sweet Home

By

09 October 2017

club

Dans cet hôtel on se sent aussi bien que chez soi.
A chaque fois que je suis en déplacement dans la région je viens ici de toute manière.

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Etablissement sérieux, Personnel très serviable

By

05 October 2017

Je me rend dans cet hotel régulièrement depuis 2 ans dans le cadre de mes déplacements professionnels. J'apprécie la grand disponibilité et gentillesse du personnel. Je recommande cet établissement propre et sérieux.

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A hot and humid night

By

30 September 2017

club

The hotel itself and the staff are just fine with the air-con not functioning in the room being the only but a major issue.

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Hôtel de qualité

By

24 September 2017

club

Séjour agréable et confortable. Décoration sympa, chambre spacieuse, mobilier confortable et fonctionnel, grand mit confortable, salle de bain neuve et moderne. Plusieurs espaces confortables à disposition dans l'hôtel pour recevoir en rdv, lire, patienter, etc... Parc agréable, salle de restaurant lumineuse, buffet du petit déjeuner bien garni (un peu étroit quand il y a affluence...).

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Отличный отель

By

18 September 2017

platinumelite

Замечательное расположение отеля в пригороде - собственный парк, свежий воздух, большая бесплатная парковка.
В отеле очень чисто и эстетично.
Обновленные комнаты просторные и удобные: окна открываются настежь, удобная рабочая зона, достаточно освещения и электророзеток, мини-холодильник, большая ванная комната, несколько ТВ-каналов на русском.
Отель распознает статус IHG RC, любезно повышает класс комнаты, ежедневно комплиментарно обновляет две бытылки воды.
Персонал очень дружелюбный во всех службах.
В 500м огромная коммерческая зона с Ашаном, в 3 км - Карфур-Ломм.

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Amablité du Personnel

By

18 September 2017

Nous avons trouve cet hotel serein et non prétentieux, mais où rien ne manquait. Une étape paisible et confortable, pres de la grande ville mais au calme tres satisfaisant
(Un peu difficile d'y accéder cependant, niché au coeur d(un noeux autoroutier - un fléchage plus important serait le bienvenu mais peut-être impossible ?)
Bonne Etape !

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Albergo strategico per chi deve spostarsi con l'auto

By

16 September 2017

Ottimo albergo per chi deve programmare una vacanza spostandosi con l'auto. A pochi chilometri dall'aeroporto di Lilla, camere confortevoli, ampio parcheggio, zona tranquilla e ottimo rapporto qualità/prezzo.

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Room and bed comfortable bathroom adequate

By

16 September 2017

We use this hotel when we are traveling to family in France and it's well positioned half way from our home to them when using the calais ferry. We have stayed several times now and have always been happy with our stay.

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