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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.4

based on 1605 reviews
93%
Recommend This Property

Ratings Breakdown

1605reviews

  • 5 Stars
    950
  • 4 Stars
    465
  • 3 Stars
    107
  • 2 Stars
    58
  • 1 Stars
    25

Happy to go back again!

By

23 September 2021

platinumelite

This hotel is run like a well-oiled machine. Everyone knows what they are doing and the welcome is warm. Good parking facilities and great location by the marina.
While the roadworks are going on it is difficult to get to.
I invited a friend to have dinner with us in the hotel restaurant and her taxi company had trouble finding the way in.
Not overly impressed by the dinner: ordered squid for starters and there were only 5/6 small pieces on the plate. They were very tasty but would have preferred just a couple more for the price. Medium rare steak was very difficult to cut. Asked for lots of green vegetables or a side-salad; chef only added one extra tomato! So I had to ask the 2nd waiter to bring a side-salad. First waiter (who took the order) apologised for the chef's interpretation of "lots of green vegetables".
Signage at hotel entrance: the signage indicating the location of the back car park is inadequate. We arrived at the hotel through the front entrance and automatically bore left, arriving at a dead-end and it was difficult to turn round.

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Dated and Tired Hotel

By

23 September 2021

club

Excellent location but the guest rooms are extremely tired and dated, heavy staining to carpet which was threadbare in parts. Unappealing buffet breakfast with dried up scrambled and fried eggs, I had to ask for the crockery to be replaced as it was dirty, cutlery also had to be exchanged. Staff friendly but hotel needs some serious TLC. Stayed in many Holiday Inns, this one would be at the bottom.

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Family relaxation

By

20 September 2021

club

Excellent team work. Great staff ⭐Room spacious great views. Toiletries good however would prefer sample toiletries than on the wall, I feel it cheapens the stay. Reception staff always their to help. Bar

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Hull marina

By

20 September 2021

Excellent
Hotel staff very attentive to personal needs

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Good position

By

16 September 2021

club

Although in the middle of major roadworks, the hotel delivers on attention and service.
The staff were friendly and professional despite being under pressure.
We would definitely return.

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Enjoyed our stay

By

14 September 2021

The hotel is in a great location, easy walking distance of pretty much everything we wanted to see.

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Hotel stay

By

14 September 2021

club

Excellent. Staff .room .
My only complaint is as I said previously. I paid for a marina view. And my view was of trees. Luckily I was only staying for one night. Otherwise I would definitely have complained.
Besides that I was very happy with my experience

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Rooms

By

13 September 2021

club

Excellent rooms and comfy best and very good service

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Cold shower

By

12 September 2021

Room outdated and inoperable shower, booked 2 separate standard room bookings for September - given disabled access for both.

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enjoyable stay

By

12 September 2021

club

clean and fresh rooms, friendly helpful staff. Breakfast had excellent choice and quality/

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Nice touch from a big hotel chain

By

11 September 2021

Recently diagnosed as Coeliac. The cooked breakfast has a lot of items that contain gluten but the team in Hull went and sorted it for my second day so that I could enjoy a fully cooked breakfast. Made my day!

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Hull weekend

By

08 September 2021

club

Excellent location, good service had a brilliant time

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