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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 738 reviews
90%
Recommend This Property

Ratings Breakdown

738reviews

  • 5 Stars
    513
  • 4 Stars
    127
  • 3 Stars
    38
  • 2 Stars
    24
  • 1 Stars
    36

Horrible

By

17 November 2017

Stayed at this property on the way to Tampa and it was horrible. Clerk at the desk told me my reservation was made in a totally different name, which was odd because i never gave him a confirmation number. So if I told him my correct name, why would he assume it was under another name, without having a confirmation number. When I approached the desk, he didn't even acknowledge until I finally spoke up and said I had a reservation. Bed was horrible, super hard. Air conditioner was extremely loud. I travel for a living and have spent over 175 nights in IHG properties this year, and this was by far the worst experience I have ever had. I also didn't get any of the rewards points due to "Discounted Rate" My rate was $5 cheaper than what was online. I feel like if you are paying, the amount I paid a night for a room, then you should receive points. I will definitely not be staying at this property ever again.

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