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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.4

based on 271 reviews
86%
Recommend This Property

Ratings Breakdown

271reviews

  • 5 Stars
    177
  • 4 Stars
    46
  • 3 Stars
    23
  • 2 Stars
    16
  • 1 Stars
    9

Thanksgiving

By

11 December 2019

platinumelite

Outstanding Hotel - Biggest problem really only problem is this survey is too long!

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great experience

By

11 December 2019

platinumelite

The staff was welcoming, room was clean and restaurant was great. This was my first time staying at the Salem property, I can only say good things about the facility

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Great all around

By

10 December 2019

club

Checked in early, no problems. Front desk staff, very friendly and personable. Room great. Ballroom event and food, very good. Check out pleasant and quick.
Overall, Great.

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Top tier stay

By

10 December 2019

I’d re-book here any time no questions asked. The size of the room was amazing and the dual shower heads felt like a kid at Disneyland. Only gripe I would say during my stay was during dinner at the bar the bartenders would bash the front desk workers for some unknown reason. Odd but only gripe beyond that this play was amazing

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holiday stay

By

06 December 2019

club

my stay here was outstanding in every way! i will be back

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Easy to set up and stay, excellent experience.

By

05 December 2019

Everything from the easy to use website, to check in, to a clean comfortable quiet room, to a wonderful breakfast, to an easy check out. This is a consistently excellent experience.

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Check-in Desk

By

27 November 2019

Chris at the check-in counter was extremely professional and helpful, and understanding that I was in Salem for my uncle's funeral.

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Friendly and helpful staff

By

25 November 2019

I love this hotel. It is clean and a great value for the price. This hotel is close to downtown and restaurants.
I highly recommend this hotel.

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Clean and quiet hotel

By

25 November 2019

Clean hotel, the bar had a great selection of beer. Nice updated rooms. I will be staying again.

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Travel

By

24 November 2019

club

Overall my stay has been really good, the only negative thing is that when I left my shampoo and conditioner in the hotel room it went missing even though I came back the same day to get it.

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Family Trip - well organized and great staff

By

23 November 2019

platinumelite

Great staff, good job meeting the different needs for the all the groups traveling for the out of town wedding.
Nice clean hotel, nice pool area.
Breakfast service was repeatedly poor, prices too high, although the food was good.

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Stay here!

By

23 November 2019

club

The front desk staff was fantastic to work with and I was very pleased with the room.
Housekeeping does a great job with the cleaning, but I did have issues with them skipping my room on 3 days (1 was my fault as I left the tag on the door).
I was also disappointed that the hotel bar closes so early and the breakfast service is pretty slow... it's tasty and reasonably priced, but took a long time.

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