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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 1809 reviews
87%
Recommend This Property

Ratings Breakdown

1809reviews

  • 5 Stars
    932
  • 4 Stars
    534
  • 3 Stars
    169
  • 2 Stars
    92
  • 1 Stars
    82

Vancouver vacation

By

12 September 2021

I recommend this hotel. The staff was courteous and friendly. Rooms are clean/quiet. It was my parents 50th anniversary. The staff went out of their way to bring up sparkling wine with chocolate covered strawberries. My parents were thrilled. We had breakfast in the hotel. Outstanding food we have ever had at a hotel. We had the omelet and the parfait yogurt. Chef came out and spoke with us. You could see the pride and how the staff seemed to be like family. Our visit was very pleasant and relaxing.

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Room needs a revitalization

By

08 September 2021

club

We stayed at this hotel for one night. It was one of the more economical options in the downtown core, but even still the price paid for this property does not reflect the poor quality of this hotel, specifically the room.

Upon arrival in the room the toilet was running and needed repairing. I didn’t bother the staff about this as it’s an east fix but this is reflective of the upkeep of the room. The bathroom lights flickered when turned on, and the overall room was in need of an upgrade. For a king executive room it was very basic and outdated.

Noise was an issue in the room as well. You could clearly hear any movement or conversation in the hallway, and could hear the drainage pipes from neighbouring rooms when using the washroom.

I don’t think I would return to this property and would caution anyone looking to stay in the downtown core. There are much nicer properties nearby for a similar price.

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Great location and amazing customer service

By

08 September 2021

Hotel is situated in a perfect location. Walking distance to everything. Staff were great! Very helpful and accommodating. Would recommend this hotel to anyone staying in the area.

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Great staff excellent location.

By

08 September 2021

platinumelite

Hotel staff very friendly and accomadating. Location is great can walk everywhere.

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Comfortable bed and service

By

05 September 2021

Stay was nice and staff were amazing. Our room was next to the housekeeping area and it was loud every morning.
Pretty pricy for what we got
Aside from that it was a great stay

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Clean stay and great service

By

02 September 2021

club

Very clean and great service. Loved the procedures they put in place to make it as safe as possible for families including the private family booking of the pool and hand sanitizer stations.

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Great Hotel

By

02 September 2021

club

The Hotel is in a great location and walking distance to the Skytrain. Our family had a great stay at this hotel.

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Awsome cleaning staff

By

02 September 2021

Cleaning staff were always available and friendly! Great beds

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Well located

By

30 August 2021

platinumelite

Well located if a little tired. Needs rejuvenation

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Excellent stay

By

27 August 2021

club

Great check in experience and great room. Near perfect experience.

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Good hotel

By

25 August 2021

club

Did the job. Great location. Great front desk staff. Rooms are a bit tired and on small side, but fine, overall.

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First Stay

By

25 August 2021

Overall this is a nice place to stay, everything that did come up was handled very professionally. The staff was helpful and friendly.

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