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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 1194 reviews
84%
Recommend This Property

Ratings Breakdown

1194reviews

  • 5 Stars
    636
  • 4 Stars
    326
  • 3 Stars
    96
  • 2 Stars
    82
  • 1 Stars
    54

Good Spot to Lay Your Head

By

2021 七月 05

Overall a solid property. The room was clean and comfortable. There was a fridge, but not a microwave, which was a disappointment. I guess dogs are allowed here, because there was a loud, barking dog one night (lasted awhile but then I imagine the hotel staff intervened). I bring my travel mug with me, as I like to fill up before heading out to facilities, but did not find a coffee/tea station in the lobby.

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Good place to sleep, right off freeway

By

2021 七月 03

club

This Holiday Inn is not up to the standards I am used to experiencing at IHG Hotels. It appeared run down in the public areas and the exterior (parking lot was dirty). The room itself was clean and comfortable so it was good for rest and relaxation. I'm glad I did not pay full price. I got the room with my IHG points.

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OK place to stay

By

2021 七月 01

platinumelite

I used my points plus money to secure the room and for that the staff said they could not serve breakfast to guest who use points. There was not a micro- wave in the room. I reserved the room for a friend and her 96 year old mother during the heat wave. They needed a micro- wave to heat their food but there wasn't one in the room.
They were not given the breakfast because I used points cash for the room. I have used points at this location before and not had a problem. If you expect breakfast make sure you ask if you are entitled with the use of points.

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Booking

By

2021 七月 01

Your online check in was unacceptable. The site indicated the rooms (2) were XXXX plus tax and fees each. Put in what I wanted and looked for a total charge but was required to put in my credit card info first. I assumed after putting in info I would have a chance to review charges and then accept. No, only AFTER the charges were applied to my card was I made aware of the $55 per room/per night fee. I felt that was too high and did not want to proceed but was unable to change. I immediately called the Customer service number and informed that I had accepted the terms and there were no refunds.

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Overall good experience

By

2021 七月 01

When we first drove into the parking I wondered if the hotel was even open. The landscaping was a mess and very unkept. Once entering the hotel the staff was friendly and our stay was pleasant. There were no outside garbage cans and there was garbage laying all over...

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Great front desk

By

2021 六月 16

club

There was brownish urinate on the base of the toilet on both sides.

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Comfortable bed and good service

By

2021 六月 16

club

Comfortable room, been there about 6 times. Always good, consistent. Restaurant had good service.

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Included Breakfast not worth it

By

2021 六月 13

club

Paying extra for the included breakfast is not of value. For travelers, breakfast room opened late - 7 AM Saturday and Sunday. Service was extremely slow. Breakfast room staffed by just one person at the time who had split duties of setting up the room, taking and delivering food orders. Included breakfast was via a voucher and was limited in value. A breakfast order and an additional item, such as a beverage, easily exceeded voucher value, requiring additional payment. Was very pressed for time as we had an event to attend 30 miles away at 8:30. Had planned to eat breakfast in the dining area, left as it was 7:40 before the order was ready even though the order had been placed at 7:05 at the latest. At the time the order was placed we were the only guests in the dining area. Staff was flexible in that they at least bagged the breakfast. The orange juice order was left. Complained to front desk and received no consideration.

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Staff

By

2021 六月 13

club

The staff was excellent. The stay from start to finish had no problems.

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Comfortable bed

By

2021 六月 09

club

Very clean and bathroom was nice and bright. I liked the glass doors on the shower. The bed and pillows were so comfortable that I wished we had time to have slept in.

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Great nights sleep with excellent y

By

2021 六月 06

I recommend to anyone needing a great night of sleep and excellent service.

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Room a bit small

By

2021 六月 05

I'm using this chain over 20years. My last stay the bed was queen size. I'm 6'4 tall and asked king.

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