 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property
Overall Experience 4.1
81%
Recommend This Property
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Open Gallery
Good location, friendly staff, oppressive room
Bykikigirl
13 May 2022
The location is very convenient to explore York and the staff were very helpful and friendly. However, we found the room very small. There was not enough room to open the luggage rack and open the suitcase and still move around the room. There was no armchair or sofa to lounge. We had to sit on the bed or go to the reception area. Based on room comfort, I would not stay here again for more than one night. We were staying for 3 nights and the room made it a fairly miserable experience.
Great Value
ByYorkUTB
26 April 2022
Friendly staff and good value in a decent location and would stay again if in the area. Some construction work seemed to be underway so would double check that.
Great Stay
ByPosternGate94
16 February 2022
Great Stay.
Check-in was great and the Front of House (Tia and Kate) were incredibly friendly and as a Spire Ambassador, I have stayed in dozens of IHG properties across the world and this was still one of the best welcomes I have experienced.
Didn't have breakfast but seemed popular and busy and the Chef was dressed like a 5* hotel which is always a good sign.
Excellent
ByJim91
19 December 2021
Clean and relaxing room, breakfast was excellent and the facilities were on point
Comfortable stay
BySteve Mac
19 December 2021
Enjoyed stay ,close to city friendly staff
Nice atmosphere in bar area and comfortable bed and room
Overnight stay
ByJakey23
18 December 2021
Staff very friendly and helpful, able to check in early which was a bonus .excellent location.
Whole hotel was very clean but badly in need of a refurb.
Lack of plugs in room, lighting poor and a/c not very effective.
Room was next to a busy road and very noisy, awoke due to traffic at 06.00
Breakfast was tasty but had been lying out and was only lukewarm. Not a lot of choice for cold options. Very overpriced
Not up to usual holiday Inn standard
Nice overnight stay
Bysooey1960
16 December 2021
Nice little hotel, all expectations met. Friendly informative staff.
Excellent Stay
ByKazog
15 December 2021
We honestly couldn't fault the hotel and thought it was excellent value for money. The rooms were perfect and the beds very comfy.The staff were smiley and friendly and changed our door key twice when it wouldn't work.
Overall we will really enjoyed our stay and will definitely be back.
sorry but avoid until they sort their problems out with the rooms
Bydisappointed
11 December 2021
staff very good - rooms did not live up to expectations at all ! bed very small for a hotel of this standard also bathroom was not good at all - no heating in this room or heated towel rails so towels just hung on hooks remained wet ! for the prices charged we would have expected much better of this chain of hotels. sorry but will be going back to Premier Inns as they have bigger rooms, larger beds, appropriate heating and are much cleaner !!
City Break in York
ByTiario
10 December 2021
Great Location but York is bit pricey with hotels being very expensive midweek for 1 night stay i am Travel Consultant so luckily my Travel Discount was applied as Holiday Inn offers great discounts for Travel agents
Great service and location
ByJOJO
06 December 2021
As above, food was average and room small and hot. Was room was fine and not anything to complain about overall valye wasnt thetr for what we paid (almost £100 more compaired to the night b4 in another hotel). Staff great and location good for walking in to the main sights but no wow factor
Great services
ByDenis
03 December 2021
Thank you Ms Sarah Culshaw, manager, for your understanding