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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
59%
Recommend This Property

Overall Experience

3.5

based on 88 reviews
59%
Recommend This Property

Ratings Breakdown

88reviews

  • 5 Stars
    25
  • 4 Stars
    24
  • 3 Stars
    19
  • 2 Stars
    6
  • 1 Stars
    14

Disappointing stay ...

By

06 September 2018

platinumelite

I am a fan of the IHG group of hotels but felt that this (I understand new addition) Holiday Inn, fell short of the normal standards we expect from the group. Whilst the guest room and bathroom were clean, it lacked the comfort normally associated with Holiday Inn - as an example, no air conditioning and limited ventilation through a window (though a fan was supplied on request).

Having said that the staff were very friendly and helpful and responded quickly to requests - definitely 10/10 for customer service :-)

The food (breakfast) was freshly cooked and hot and there was certainly a good choice.

The location is ideal for easy access to the centre of York.

I would return to the hotel, but would hope that a little more attention could be paid to the detail of the hotel to provide more of an all round positive experience.

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