 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property
Overall Experience 4.1
82%
Recommend This Property
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Open Gallery
Fantastic location, value for money
ByAdam32
December 30, 2020
Fantastically located with a two minute walk to the city centre high street, very modern hotel with new bathroom and well decorated rooms, certain value for money.
Staff were both extremely helpful and friendly, greeted with a warm welcome and helpful hints and tips to maximise our stay in the city.
Great.
ByDolan
December 29, 2020
I’m a regular guest and always enjoy it.
Will be back soon!
Covid
ByBloor32
December 29, 2020
Couldn't travel due to covid restrictions rang hotel and told them and still asked me to go
York centte
BySdixon
December 29, 2020
Comfortable and friendly, near to centre and attractions
Jules
ByJules
December 14, 2020
Great hotel location brilliant very friendly staff rooms very clean and spacious
Excellent hotel in great location
ByJohn
December 07, 2020
Comfortable hotel within a short walk of York centre . Clean and sizeable rooms . Very pleasant staff.
£21 got worst breakfast ever
ByJimbob69
November 12, 2020
Stay here regularly without issue. However, arrived and was checked into a room already being used so back down to front desk to request an unused room.
Booked a double room but room I was allocated was a room with two single beds bolted together. God I hate that. Couldn’t be bothered to go back down a second time as last room change took 15 minutes to sort out despite hotel blowing empty.
Breakfast was terrible very poor continental breakfast with a polystyrene bowl. Disgraceful for £21.
Requested a bacon sandwich instead. That day I got exactly that. 1 bacon sandwich abs nothing else. Most expensive bacon sandwich I’ve ever had. Next day I received another continental breakfast despite asking for bacon sandwich again. Poor really given the hotel only had 6 guest staying.
Great location
ByTJ and CJ
November 06, 2020
Great location, a short walk to all the shops and restaurants. Nice clean room but the air con on the outside wall of our room was noisy and we felt a bit of vibration from this too. But the staff offered another room when I mentioned this.
Very small room for family of 4
ByNades
November 06, 2020
Room was very small for a family of 4 for 2 nights. I have a very tall teenage boy and a 10 year old and the pull out sofa bed was not much bigger than a single bed which was squished right next to the side of the very small double bed which didn’t even allow for his feet to be able to hang of the end of bed so couldn’t stretch out fully which caused 2 nights of very uncomfortable nights sleep for all. Duvets were so small they couldn’t be shared between 2 people. Luckily we had fleece throws in the car which we used aswell. 1st night was freezing as the heating wouldn’t switch on but it was sorted straight away the next morning once I braught it to their attention. Something to do with a switch downstairs on the heating system the handyman said which happens quite often apparently. Bit stingy with the tea and coffee in bedroom but were happy to give us more the second day at reception and no sachets of hot choc for the kids which you normally get at most hotels. only 1 toilet roll for a family of 4 for 2 days, could maybe put a spare in the bathroom.
Holiday Inn York City Centre
ByMeeky
November 05, 2020
Staff were amazing working in such hard conditions but the room was dated and facilities in the hotel limited. No food being served was abysmal i worked a 13 hour day and all i received food wise was a bag consisting an apple, juice, milk, an individual weetabix and a croissant and was still charged the same rate as if the buffet was open! No food available at all besides that. Really poor wouldnt recommend even when this pandemic finally subsides.
Comfortable bed and great svc
ByJanban
November 05, 2020
Didn't have much of a view out of our window as over looked a roof top and directly opposite another building. Grout in shower was in desperate need of a good clean or to be replaced however this did not impact on our overall stay.
Great location and amazing service.
ByJoan 123
November 05, 2020
Lovely hotel, lovely staff and great customer customer service. I started for 2 nights and would recommend highly.