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82%
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Esperienza complessiva 4,2
82%
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Great experience
ByEnvesTC
dicembre 27, 2019
Been to this hotel twice, and each time had been great!!
Better stay in miami
ByAlberto
dicembre 26, 2019
The place is very convenient to the airport and the mall. The staff is very understanding and helpful. I had a special request and they did their best to solve my problem. Very customer oriented hotel. I will use them anytime in my next stay
Don't stay here
ByCarol P.
dicembre 24, 2019
This property is old and tired with dirty, stained old looking carpets that don't say "clean" to me. Many issues were not up to par, broken laundry facility, a lot of street noise, a whistling sound thru our window when the wind picks up. This hotel isn't being kept up.
Loud, uncomfortable bed, not even close to airport
BySteven
dicembre 17, 2019
Extremely loud elevator. The bed was uncomfortable. The only reason we picked the hotel was because it had Miami airport in the name. It's literally 30 minutes away from the airport. Would not recommend.
Comfortable bed, great staff but confused billing
ByWoozieWoo12
dicembre 15, 2019
Pretty good hotel. Was comfortable and had very hospitable staff. My only issue lies in duplicate charges made to my card and some misunderstandings/misrepresentation of information on pet policy.
Perfect location to shop
ByBahamaMama
dicembre 14, 2019
Whenever I travel alone.... I like to stay at this Hotel because it’s close to near by shopping centers and nice restaurants.... I’m on the road most of the day and feels safe whenever it’s time to go back to the room because there is always a police car parked outside the lobby and it’s never a problem to find good parking ..If there is ever a problem.... Whatever the compensation is ... it’s very satisfying (happy face)
Nice property but watch out for resort fee
ByJeffy T
dicembre 13, 2019
Nice property and been here a few times.. Check in was awful... nearly 10 guests in line and 1 person checking in (@ 3pm) after over 10 mins in line the gal got some help.I'm on with busy times but help should have come sooner.. The line was growing fast than they could handle.
I noticed on my bill a $19 plus tax daily Amenity fee which was not mentioned at check in. It covers 2 bottles of water at check in (none provided to me), WIFI.. seriously??, Airport Shuttle, newspaper, parking, fitness center and snacks . These things are complimentary at nearly all IHG properties.. Maybe resorts will have a fee but this is not Miami Beach. The property's web page shows free Wifi and parking.
Nevertheless they made good on it for me..Thank you.
I recommend to the hotel to charge more per night than labeling $19 "resort fee" on my bill for me to try to expense for not staying at a resort.
Miami Business
ByBig Sexy
dicembre 09, 2019
Not the best Holiday Inn I’ve stayed at, but not bad. The breakfast was typical, but the eggs are gross!
Mechi
ByMechi
dicembre 08, 2019
Creo que no tengo mucho que decir, la atención telefónica de IHG deja mucho que desear. Sino fuera por la atencion del Sr. Alexis del hotel estaria muy decepcionada.
Comodidad y buen servicio
ByAlexandra
dicembre 07, 2019
He estado por 3 ocaciones en este hotel el cual cuenta cin habitaciones comodas, limpias y excelente servicio de desayuno. El personal de recepción y comedor son muy amables y serviciales. Recomiendo el hotel por su distancia al aeropuerto internacional que en promedio puede ser 20 minutos y a su alrededor cuenta con centro comercial y walmart.
Lo que si no me gusto es el trato recibido por la conductora del shuttle hacia el aeropuerto de la mañana del dia martes 3 de diciembre, puesto que al llegar al aeropuerto nos pregunta a que aerolinea vamos y como no entendió lo que le dije en inglés, me dijo que mi lenguaje no era claro para su entender con un tono no adecauado y hasta grocero hacia mi persona, y el comentario que ella emitió se vio burlesco y desatinado, lo cual provoco que las otras personas del bus también se burlaran de mi, a pesar de lo ocurrido llegamos a nuestra puerta y ella no nos ofrecio una disculpa por el incidente y ofensa realizada. Por lo cual solicito que se le haga un llamado de atención a esta señora o señorita del shuttle para que esto no vuelva a ocurrir y mejore su atención al cliente que no tiene su mismo nivel de inglés.
Poor visit
ByMomo
dicembre 06, 2019
Room was freezing cold, no heat apparently, breakfast staff was extremely rude, I use this hotel often because it is close to my family in town
Excellent location
ByYoyo
dicembre 06, 2019
The hotel is in a very good location. It's close to shopping and food.