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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 240 reviews
85%
Recommend This Property

Ratings Breakdown

240reviews

  • 5 Stars
    132
  • 4 Stars
    62
  • 3 Stars
    20
  • 2 Stars
    15
  • 1 Stars
    11

Complete disappointment

By

21 July 2017

First thing wrong with the room was the AC not working properly. We were given a handicap room and the clerk/staff didn't even alert us of this. The shower was a walk in shower and the curtain kept blowing in when the shower was on. Also, the bottom edge of tub was dirty and the toilet seat was broken. We couldn't use the safe, because it was also broken. I was told it would be replaced and it didn't happen. We weren't able to use the pool because it was full of rowdy teenage boys from soccer teams that were staying @ the hotel, day and night every day. The ice machine on our floor was broken so we had to make trips back and forth to floors 6

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Family reunion weekend

By

20 July 2017

club

The staff were friendly and attentive. Extremely helpful. The rooms were clean. The bed and pillows were super comfortable. The staff catered to my and my families every need. Will definitely recommend this hotel.

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Excelente

By

19 July 2017

club

Excelente servicio y comodidad atención esmerada

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great experience at holiday inn

By

17 July 2017

club

I was impressed with the rooms at the holiday inn west hialeah. The rooms are clean and beds are comfortable which allowed me a great night sleep. I will definitely consider staying at this location again in the near future.

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Amazing Hotel Overall

By

11 July 2017

club

I would definitely recommend this hotel to everyone I know who is coming to this location Since it amazing Service and a wonderful but also comfortable room.

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Best deal in Hialeh

By

09 July 2017

platinumelite

Overall satisfied. However the computers in the lobby are unreliable, very slow, printer does not always work, computer kept getting disconnected from ISP; please upgrade service (had to print boarding passes)...this is the only area that I found lacking. Is it possible to have more privacy when using public computers? Would be nice to have at least three available given the unreliability and the number of guests waiting to use the internet.

Great location, friendly staff; well equipped fitness center. Would appreciate coffee until about noon or later. Clean facilities.

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Nice but had some problems

By

09 July 2017

The staff tried to fix the sink in the room but it was fixed completely and we would have liked to move to a different room or hotel. Those options were not afforded to us. Customer care is a must in this industry and the hotel did not display that on this stay.

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Great Stay

By

08 July 2017

club

This place was excellent, no complaints! We will be back by the end of the summer.

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Nice start for vacation

By

06 July 2017

club

Nice Hotel, nice staff, near to highway, only 15 min from Miami airport , area not to bad

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My stay

By

05 July 2017

club

My was incredible especially at the last minute the hotel staff was friendly and hospitable.The hotel was clean and the room was nice and neat.The restaurant and staff was courteous.

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Great Recovery

By

05 July 2017

club

This is a nice hotel that is within walking distance to shopping, eating etc. The front desk manager Yenni was wonderful and took great care of out needs. We had an issue in the dining room and when informed of it took care to help restore our experience. She also got the restaurant supervisor involved and they worked together to resolve our issue. there is a laundry room on site which was wonderful! We traveled home with clean laundry instead of a bag of dirty clothes.

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Good service with friendly staff.

By

04 July 2017

club

Overall a good holiday inn. Good service and friendly staff throughout the hotel. Food was average. Rooms were okay. The bathrooms could have been in better shape and cleaner.

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