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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
77%
推荐此酒店

整体体验

4

基于 1081 评论
77%
推荐此酒店

Ratings Breakdown

1081评论

  • 5 星级
    542
  • 4 星级
    242
  • 3 星级
    117
  • 2 星级
    89
  • 1 星级
    91

Great service and value

By

2022 七月 01

This hotel is in a great location, the staff were very helpful and accommodating. Clean and comfortable. Will definitely recommend.

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Older hotel needs maintenance

By

2022 六月 29

This is a much older hotel in the Miami area, you can clearly see that many things need updating and maintenance. Specifically the room that I was in the air filter was extremely dirty and the housing unit had been painted over sometime ago

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Great Service

By

2022 六月 24

Everything was perfect. from check in to my room. breakfast in the morning was good also. and dinner at the bar in the afternoon was awesome. friendly staff. bilingual which helps a lot. will stay again. thank you.

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Poor quality Housekeeping

By

2022 六月 19

Took over 3 hours to get towels and soap. The tub is rusted and water is leaking from the faucet. Carpet needs professional cleaning

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Relaxing

By

2022 六月 13

We really like the place ,area the pool was nice and clean.

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Extremely poor experience; Starting with Reservation Process

By

2022 六月 13

From the point at which the reservation was made; Which was via phone. The person helping us had difficulty with any questions asked. She just kept saying "Do you want to book/". We were informed that the hotel provided a 24 hour shuttle from the airport and that it came by every 30 minutes to wait outside the airport for pick up. We waited outside for some time without anyone coming. (This after multiple airline delays and cancellations- there were 6 of us with 2 children included- we had been up over 24 hours at this point). I finally called the hotel directly only to be told we were mis-informed and there was no shuttle from the airport to the hotel. We then paid a taxi $80 to transport us. When we arrived, there was one young man behind the counter, with an extensive line of people. It was an additional hour and a half before we could get help. It was about 4:30 am on 05/30/22. He seemed surprised and didn't seem to be able to locate our reservation. I was able to show an email confirming our rooms. 4 of us (included the kids) tried to go down for breakfast and were told they weren't allowed to eat. They weren't on the list. No body could explain what this meant. The following day, we all went down for breakfast and were told again we weren't on the list. We asked if we could pay to eat and was told,"no". At this point I asked to speak with a supervisor that could explain this and that could speak English.She said it wasn't part of our reservation. I explained we hadn't been informed of this at time of booking. We had not had access to food for some time and our kids needed to eat. We asked if we could pay to eat. She at that point took us back to the dining room and authorized us the meals. Overall a very disappointing experience; which occurred primarily due to the person who made the reservations, lack of knowledge and lack of ability to communicate clearly.

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Great hotel

By

2022 六月 13

Thanks to the staffing we loved our visit. We will stay at this hotel next time we visit MiA

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Comfortable bed

By

2022 六月 12

Need microwaves in rooms or at least downstairs. Room kind of smelled like paint. Other than that, my stay was good.

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Fantastic location and more than adequate room

By

2022 五月 24

I love coming to this property as it's conveniently located close to shopping and dining.

Rooms are very comfortable, clean and I'm always able to get some much needed rest.

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Friendly staff, not an airport hotel, comfortable bed

By

2022 五月 06

The hotel staff were very friendly and efficient. They made sure we were able to check in early at no charge. Downside, as an airport named hotel, I expected a shuttle to and from airport. Food was tasty in restaurant and morning breakfast staff was over and above.

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Poor service

By

2022 四月 26

Poor customer service poor room service no information for pay hold

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Door Access System is damaged

By

2022 四月 04

First bad experience in this hotel. The doors access system is completely damaged. I had to change the card like 8 times in 3 days. All the time that I need to access my room or gym, the card didnt work. I was at 7th floor. I have to made like every time a trip to reception and go back to test the card. I kept the card in a separate pocket, isolate it from phone or other magnetic cards. It is just the system that is damage and is causing pain on people's time there.

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