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Recensioni degli ospiti
Ogni recensione e valutazione che riceviamo viene verificata per garantire che le informazioni pubblicate vengano fornite solo da ospiti che hanno effettivamente soggiornato nell'hotel.
74%
Consiglia questa struttura

Esperienza complessiva

3,8

in base a 819 recensioni
74%
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Ratings Breakdown

819recensioni

  • 5 Stelle
    301
  • 4 Stelle
    254
  • 3 Stelle
    121
  • 2 Stelle
    78
  • 1 Stelle
    65

Luton Airport

By

novembre 12, 2019

I had an early airport check in and due to the need to be at the airport around 4am I decided to book this hotel based on experience of chain quality and free parking - which is very important when considering Luton Airport.

At check-in the staff were amazing and very helpful as I was late dialling in for a teleconference and was recognised and thanked based on my IHG Loyalty status. Checkout was also very smooth and no problems but I would highly recommend based on my experience

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Staff were friendly

By

novembre 12, 2019

club

All the staff were friendly and helpful but this hotel is in need of an update which is currently happening.
The swimming pool facilities were disappointing as the Jacuzzi was not in operation and the Sauna/steam rooms were not at a appropriate temperature (not warm enough).
I would stay here again once all the rooms were renovated and the spa facilities have been rectified.

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Great service

By

novembre 09, 2019

club

Very helpful front desk. Dealt with a problem quickly, efficiently and to satisfactory result.

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We are Family....

By

novembre 07, 2019

club

The hotel is tired. The lift didn’t work which meant lugging four cases up three flights of stairs.
We arrived as a family of four and had booked a family room. We were provided with one tired and dated room with one double bed!
This was rectified by providing us with another double room but meant splitting one adult with one child.
The restaurant and bar need to provide better service- queuing for 20 mins to be served is unacceptable.
However.... the parking package worked well. The car was secure and left us in control of the keys and included one trip to the airport.

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Weekend break

By

novembre 06, 2019

I was attending an event in the hotel ,I was no5 expecting much ,I was pleasantly surprised. The staff were welcoming and helpful
The rooms warm and comfy with everything you need. Bed especially comfortable for me.
Although parts of the hotel could do with a fix up. Overall it’s clean and comfy
Only downside of the hotel for some of my friends was that the lift was out of action .but staff left them use service elevator.
I would not eat in their restaurant again given a choice for and evening meal. Expensive and very oily .
Breakfast however was awesome .
Yes I would stay again

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Tired hotel that needs updating

By

novembre 05, 2019

club

Hotel is easily accessible from the M1 and looks good on arrival but check in experience was poor - they wanted to argue about the parking and said we had to pay extra - only when I got the confirmation out and showed it to them did they back down. No apology. The lifts were not working and we had to take our own heavy suitcases upstairs to the room - no offer of help. The rooms are tired and need updating although the beds are comfortable and the towels of good quality. Second stay was the same when we returned and once again had to take our own suitcases upstairs- no offer of help again? Was told by a staff member that the lifts are going to take a year to get working? Breakfast was good and most staff were helpful and friendly.

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Overall a good standard

By

novembre 03, 2019

Overall a good standard of Holiday Inn, it has good facilities. I think the quality of the food let’s the hotel down but compared to other hotels this one is slightly better

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Experience

By

ottobre 31, 2019

Not brilliant. Bad chef. Poor food and old fashion bedrooms. Staff in attentive . Seemed short staffed even though we were, at some points, the only diners.

Been to holiday inn loads before and always been very happy. This place really does disappoint.

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Good hotel chocie

By

ottobre 31, 2019

Close to Luton Airport, nice to relax with pool and gym before a flight.

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Poor experience

By

ottobre 31, 2019

platinumelite

No heating in two different rooms, no phone, no lift, poorly trained front desk staff

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No heating

By

ottobre 30, 2019

platinumelite

I checked into this hotel and the room I was given had no heating as the thermostat was not working. The phone was also dead. I asked to be moved to a different room and guess what that thermostat in the new room wasn’t working and they had a portable heater in that room. The bathroom had hair on the floor and the rooms were noisy due to being on the busy A5.

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overnight stay

By

ottobre 30, 2019

club

we stayed overnight following a championship football match at Luton Town the kids enjoyed the stay, we had a pleasant nights sleep, was a shame that the jacuzzi and sauna were not operating as we regularly use these facilities when staying at other holiday inns.

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