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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
76%
のお客様がこのホテルをおすすめしています。

総合評価

3.9

XXに基づく 2051 お客様レビュー
76%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

2051お客様レビュー

  • 5 スター
    873
  • 4 スター
    593
  • 3 スター
    266
  • 2 スター
    179
  • 1 スター
    140

Derelict - Worst hotel I have stayed in anywhere in the world

By

10月 23, 2021

club

When I arrived my room was flooded as the balcony door and windows were broken. I was shown alternative rooms, but these had the same issues.

This is sincerely the worst hotel I have stayed at, anywhere in the world. I demanded a refund and left to find another hotel.

I usually take these reviews with a pinch of salt, but I strongly recommend you look for an alternative hotel.

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Staff were all excellent

By

10月 21, 2021

club

Could not do enough to help great customer service.

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Poor Holiday Inn

By

10月 20, 2021

club

Tired unwelcoming Holiday Inn - great shame and spoilt the weekend

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Great room and friendly staff

By

10月 20, 2021

Spent one night here in an Executive King Seaview room using a credit card free night voucher and really wished we had longer. We arrived early and the super helpful staff took our bags so we could wander around Brighton until a room was ready. We returned at 3pm (and hour before stated check in time) and were allocated a room immediately. The room was great with a fantastic view of the old pier and the i360. There were a couple of minor issues with the decor which you would not really expect in a room at this level (small holes in some lightshades) but these really didn't detract from the stay. Will definitely be on our list to visit again.

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Right by the beach! And plenty of restaurants nearby.

By

10月 20, 2021

club

Lovely room, very clean
Excellent choices for breakfasts.
Car parking available under hotel.

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A few days away

By

10月 17, 2021

club

Excellent hotel right on the seafront overlooking Brighton's old pier. Beautiful room with a very comfortable bed and a lovely sea view balcony. Overall a lovely few nights in a friendly hotel

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Great views

By

10月 16, 2021

Fantastic sea views. Great location next to the I360, the pier and access to the lanes. Close to really good dining venues.

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Comfortable

By

10月 14, 2021

Spacious room and well appointed bathroom. Nice to be able to see the sea whilst eating breakfast.

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Will Never Stay At This Hotel Again

By

10月 14, 2021

club

This Holiday Inn is the worst hotel I stayed at in several years.
Considering I booked two 'Executive Suites' and the cost, I was woefully disappointed with the condition of the rooms.
This hotel is in serious need of refurbishment and in no way a 4 star hotel. More like 2.
Where do I begin?
Stained dirty carpets, stained furniture. Peeling, stained wallpaper, chipped woodwork which neither has seen a paint brush in years.
Dirty net curtains and balcony windows so dirty you could barely enjoy the sea view. Stained work tops in bathrooms and broken shower door which had been broken for some time due to the mouldy stains along the base of the shower tray.
Hotel lifts very old and continuously broke down during our stay. The lift down to the car park also broke down and on check-out had to lug our suitcases down a very narrow flight of stairs instead.
Reception customer toilets were always locked for some reason, (maybe to keep the vagrants out!)
Constant long queues at reception and no other staff seemed to be at hand.
On check-in the receptionist totally ignored us for several minutes while she was having a heated conversation with a colleague.
And on checking-out no smiles or follow up 'how was your stay'. Totally unprofessional.
Felt more like we were being released from an institution than a hotel.
We were also overcharged and it took a week for a response from the hotel and to be refunded.The reception staff need to be retrained or leave.
The only positive was the breakfast was very good and the breakfast staff were friendly and professional.
We visited as we have family living in Brighton and have stayed in many other Brighton hotels over the past five years.
I will never stay here again and the high rates charged are unjustifiable. There are so many better hotels we have stayed in along the seafront. This is by a country mile the worst!

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Needs a fresh makeover

By

10月 13, 2021

platinumelite

Great location, good parking but understaffed and looking tired

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Two Nights Family Stay

By

10月 13, 2021

club

Our family booked three rooms as we were attending a wedding across the road on the BA i360 tower. There were three adults sharing our room. It was very warm as the air conditioning wasn’t working and consequently we all slept badly. We complained twice and we were compensated at check out.

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Weekdays x 3

By

10月 13, 2021

club

Helpful front desk appeared short staffed sometimes. Comfortable , clean room. Limited access to restaurant during daytime upon arrival. Will stay again.

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