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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
90%
のお客様がこのホテルをおすすめしています。

総合評価

4.4

XXに基づく 1950 お客様レビュー
90%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1950お客様レビュー

  • 5 スター
    1272
  • 4 スター
    380
  • 3 スター
    150
  • 2 スター
    89
  • 1 スター
    59

Lacking cleanliness, friendly staff

By

8月 11, 2022

club

First time staying here. The staff was friendly and helpful so that was a plus. Our room was "nice" but not clean. The floors obviously had not been vacuumed. There were crumbs and an entire potato chip on the floor all around the desk. The bed was made but there were stains on the linens and "stuff" on them. The bathroom was somewhat clean. The shower walls and floor were spotty at best. Mold around the shower doors. The exhaust fan either didn't exist or didn't work as the bathroom fogged up immediately during showers. Walls must be thin as we were awoken several times between 12:30-2:30 am by laughing from another room.

We were unware that there wasn't any onsite parking, that valet was the only option. Also, we paid for a room that included breakfast and were charged for breakfast after checking out. I had to call customer service to have charges removed.

Overall, it was an ok experience.

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Dirty sheets and bathrooms just nasty

By

8月 09, 2022

Came in for a concert had to skip dinner because we had to change room twice. Bodily fluids on the sheet. Black shower floor. Food server without gloves the bussing tables too.

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Location good for what we were doing.

By

8月 03, 2022

Clean. Staff a bit curt. Masks required. Valet ok generally but needed more help at other times

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Comfortable Bed & Convenient Location

By

8月 02, 2022

The hotel is very conveniently located near the main campus of Cleveland Clinic. The valet service was prompt and friendly. The bed was comfortable. The first room I was in had not been cleaned, the hotel remedied the situation with another room. Cups were not provided for the coffee maker.

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Great location while getting treatment at Cleveland Clinic

By

7月 31, 2022

We stayed 3 nights while my wife had surgery. I was able to walk back and forth from the hospital to the hotel. It was very convenient to stay there. The staff was great. The facilities were great. No complaints.

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Convenient, comfortable and friendly staff

By

7月 30, 2022

Very convenient location to the Cleveland Clinic. Rooms are large and clean within comfortable beds. Staff is welcoming and accommodating. Limited food service due to current health restrictions. Amenities are modest but typical for the brand, but more than adequate.
An excellent choice for families needing a place to stay when seeking medical care at the Cleveland Clinic

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Great stay

By

7月 29, 2022

Close to Cleveland Clinic. Excellent service to the clinic

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We had a great stay

By

7月 27, 2022

Nice place very nice service and accommodation freshness is seen in the rooms comfortable beds clean and spacious rooms

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Great staff and clean room

By

7月 23, 2022

We always stay at this Holiday Inn when I have my post heart transplant follow ups. We always feel welcome there and the room is clean. If you need anything, just ask the staff and they assist you. I am an IHG Gold member and enjoy my benefits.

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Great caring location on Cleveland Clinic Property

By

7月 16, 2022

Staff was amazing during our hospital stay. The facilities were clean and the rooms were comfortable. Easy walk to the Main Hospital or grab the shuttle.

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Beware of lack of cleanliness

By

7月 11, 2022

Great location and some good staff members who care about your care and comfort while others don’t really care. Be mindful to take a close look for mold in the bathroom. A disturbing amount of mold on the shower head and shower door track. But when brought to the attention of front desk staff, they had it taken care of fairly quickly.

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Great Stay - Staffing a minor issue.

By

7月 11, 2022

I had a great experience at this location. However there was room for improvement.
When checking in there was a long line of people. There were two staff working the desk but one didn’t appear to be checking guests in until after the lobby had filled up.

When I called the valet desk to get my car when checking out no one answered the phone. So I went down to the valet window. I noticed that the staff appeared to be actively ignoring the phone.

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