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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
90%
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整體經驗

4.4

根據 1953 評論
90%
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Ratings Breakdown

1953評論

  • 5 星級
    1274
  • 4 星級
    381
  • 3 星級
    150
  • 2 星級
    89
  • 1 星級
    59

Good location, good service

By

8月 16, 2022

We had a good stay at this Holiday Inn. The location is great, close to Cleveland Clinic campus and the staff is very friendly and helpful. In particular, Mary Keys was very resourceful and provided help beyond the normal ask. Tony at the front desk also was very helpful in getting our two separate reservations sorted out.

The only issue we see is that the self parking area is too limited.

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poor restaurant even given COVID.

By

8月 14, 2022

the restaurant was dismal. The staff was pleasant and helpful, however, the restaurant does not meet IHG standards. we WILL NOT eat here again. A large disappointment for sure. This is my first bad review ever .

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Easy Check-In and Check-Out

By

8月 13, 2022

The process for checking-in and out was extremely easy.

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Lacking cleanliness, friendly staff

By

8月 11, 2022

club

First time staying here. The staff was friendly and helpful so that was a plus. Our room was "nice" but not clean. The floors obviously had not been vacuumed. There were crumbs and an entire potato chip on the floor all around the desk. The bed was made but there were stains on the linens and "stuff" on them. The bathroom was somewhat clean. The shower walls and floor were spotty at best. Mold around the shower doors. The exhaust fan either didn't exist or didn't work as the bathroom fogged up immediately during showers. Walls must be thin as we were awoken several times between 12:30-2:30 am by laughing from another room.

We were unware that there wasn't any onsite parking, that valet was the only option. Also, we paid for a room that included breakfast and were charged for breakfast after checking out. I had to call customer service to have charges removed.

Overall, it was an ok experience.

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Dirty sheets and bathrooms just nasty

By

8月 09, 2022

Came in for a concert had to skip dinner because we had to change room twice. Bodily fluids on the sheet. Black shower floor. Food server without gloves the bussing tables too.

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Location good for what we were doing.

By

8月 03, 2022

Clean. Staff a bit curt. Masks required. Valet ok generally but needed more help at other times

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Comfortable Bed & Convenient Location

By

8月 02, 2022

The hotel is very conveniently located near the main campus of Cleveland Clinic. The valet service was prompt and friendly. The bed was comfortable. The first room I was in had not been cleaned, the hotel remedied the situation with another room. Cups were not provided for the coffee maker.

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Great location while getting treatment at Cleveland Clinic

By

7月 31, 2022

We stayed 3 nights while my wife had surgery. I was able to walk back and forth from the hospital to the hotel. It was very convenient to stay there. The staff was great. The facilities were great. No complaints.

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Convenient, comfortable and friendly staff

By

7月 30, 2022

Very convenient location to the Cleveland Clinic. Rooms are large and clean within comfortable beds. Staff is welcoming and accommodating. Limited food service due to current health restrictions. Amenities are modest but typical for the brand, but more than adequate.
An excellent choice for families needing a place to stay when seeking medical care at the Cleveland Clinic

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Great stay

By

7月 29, 2022

Close to Cleveland Clinic. Excellent service to the clinic

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We had a great stay

By

7月 27, 2022

Nice place very nice service and accommodation freshness is seen in the rooms comfortable beds clean and spacious rooms

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Great staff and clean room

By

7月 23, 2022

We always stay at this Holiday Inn when I have my post heart transplant follow ups. We always feel welcome there and the room is clean. If you need anything, just ask the staff and they assist you. I am an IHG Gold member and enjoy my benefits.

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