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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
92%
のお客様がこのホテルをおすすめしています。

総合評価

4.5

XXに基づく 1528 お客様レビュー
92%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1528お客様レビュー

  • 5 スター
    1106
  • 4 スター
    242
  • 3 スター
    78
  • 2 スター
    53
  • 1 スター
    49

Wonderful experience

By

8月 04, 2022

Made a same day reservation and was very happy with the accommodations. Even with short notice everything was clean. I was able to check in on time. The floor was quiet and the room’s temperature was easily controllable.

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Clean and great service

By

8月 02, 2022

Clean and great service. Had no problems. Would come back and stay at this hotel.

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Comfy bed and great staff. AC could be improved.

By

8月 01, 2022

The bed and pillows are always perfect. Great staff, always friendly and have good advice on food in the area. I would say that I set the AC fan to be on at all times and it turned off in the middle of the night, twice. I made sure it was not set to auto, so the only reason I think it happened is either because there is a timer or sensor that shuts it off to save energy. I sleep with constant air movement, as soon as it stops, I wake up. Overall, great experience though.

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Stay was great

By

7月 26, 2022

Everything was great the food could have been a lil better

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Would not choose this hotel again

By

6月 22, 2022

Didn't realize this was place was under renovations until we arrived and would not even consider staying again until complete. Hallways were dirty, carpet coming up from the floor, no amenities available etc.

Had 3 rooms for our family and weekend breakfast ended at 9:30 so with teenagers that means nothing to eat. For price that was paid breakfast should have been included and certainly been available for longer. Value was DEFINITELY not there!!

In hindsight we should have stayed somewhere else and will in the future.

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Bad customer service

By

5月 30, 2022

When notes are on file they are on there for a reason. The closing worker didn’t look at the notes causing both of my cards to be charged and I’m still currently waiting on my refund which have been longer then 7 business days included and he closing of a holiday. Really who uses the whole 7 days now a days anyways

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Poor quality hotel experience.

By

5月 23, 2022

Hotel was very disappointing, multiple problems including mold in shower, malfunctioning toilet, poor communication from staff about amenities, frequent key card recording. Could not currently recommend.

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Room Clean & Bed was great

By

5月 23, 2022

I understand that the hotel is being renovated but biggest issue was pool not being open. Staff was friendly and room was clean. Hopefully the renovation is completed soon and we would stay again as I am a huge Holiday inn fan.

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Rate doesn't equal quality of room

By

5月 19, 2022

club

Stayed with two children and husband. At chech in the front desk girl forgot about us even though we sat right in front of her. The room had a large black mark on the floor at the door way entrance, the tub facet was away from the wall and there was a chip in the dresser that the tv stand was on. There was cracker left on the floor from the previous person who stayed there. My husband and I woke up hurting from the beds. The front desk guy was friendly but I wouldn't stay here again. I felt I over paid for what I got and the quality of the room. I didnt even get recognition for being an award member.

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Thanks

By

5月 13, 2022

Great staff, very clean room, bathroom and comfortable beds. Easy access to I-77. Nice property.

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Beds are way too soft and bathroom was subpar

By

5月 11, 2022

Beds have no support, woke up very sore. Bathroom had 2 towels for a 4 person occupancy, someone elses hair on side of tub, a rust spot inside tub and a incorrectly installed shower curtain rod which made it impossible to close curtain, just kept sliding to middle. Would not stay again, probably my least favorite IHG hotel I have ever stayed in. Location is great and restaurants and stores nearby which is why we chose it. No recognition for IHG status level

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Welcoming and efficient

By

5月 01, 2022

Upon arrival staff was courteous, helpful and efficient. Parking lot was well lit to alleviate any safety concerns The hotels overall appearance was upscale even though presently under a remodeling which we look forward to seeing completed upon a future return trip. Food and drinks were very good for both dinner and breakfast. Overall a very satisfied stay.

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