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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
86%
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整體經驗

4.2

根據 1241 評論
86%
推薦此物業

Ratings Breakdown

1241評論

  • 5 星級
    722
  • 4 星級
    286
  • 3 星級
    94
  • 2 星級
    71
  • 1 星級
    68

Good Experience

By

11月 24, 2020

club

There are a lot of hotels Downtown Brooklyn but this was a good one. Room size was okay. Only thing was that the bathrooms were small but that isn’t anything that you can’t change. I would still stay there again. I liked that there was a restaurant next door that you could enter from the hotel. After traveling all day, it was great to just walk downstairs and get some dinner. Having valet parking next door made it quicker. The check in time was a little long because the receptionist was dealing with an issue with another customer. I do wish someone would of came out to help him get the line down. The say was overall good.

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Overall experience

By

11月 21, 2020

You guys is great keep up the good work excellent customer service wonderful environment

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I enjoyed my stay

By

11月 21, 2020

club

It was a nice, comfortable stay and I had a great view.

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Horrible experience

By

11月 20, 2020

Managers are despicable. Do not stay at this place.

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Worst Hotel and service ever

By

11月 20, 2020

club

This is by far the worse and DIRTIEST hotel i have been experience. I had 2 rooms I rented and one of the rooms had bed bugs! The general manager Edris was soooo rude! He wanted to avoid processing a claim I had to call corporate on him and still waiting for my claim. He was very rude on the phone even after the exterminator verified it was bed bugs! The sheets were really dirty! They only refunded me for one room but not my other dirty room! DONT USE THIS PLACE ITS DIRTY

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Great

By

11月 18, 2020

Very relaxing. Only wish there was a microwave in the room.. and a bathtub because I had a 1 year old. Otherwise great.

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Cleanliness

By

11月 18, 2020

Hotel staff was very friendly, but the house keeping department is clearly not efficient. Our room was disgusting. I was actually nervous about staying due to Covid, but room 1401 was disgusting. It was significantly dirty. The rug by the fridge looked like it had dried puke, there was significant dust on all of the tables and every wall of the room had some type of spill on it. Absolutely will not be staying at this hotel again.

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Bad service

By

11月 16, 2020

club

Service was terrible. I went on a small family trip with my kids. I reserved a room from this hotel to only find out that they charged my card twice, I paid $45 for valet parking thinking I would pay that much for my truck to be in a garage but to only find out they parked my car right in front of the hotel smh. When I asked for a parking refund the lady at the front desk got nasty.

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Great stay

By

11月 13, 2020

This year has been rough on so many I just needed time away. This hotel was very fairly priced and very accommodating.

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Unsanitary room

By

11月 13, 2020

Room was disgusting. Toilet seat had brown stains all over it. Will not come back again.

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Good experience

By

11月 11, 2020

club

It was good, a little issue with the guests next door and not getting towels and toilet paper on time, but other than that it was good

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Made Me Welcome

By

11月 11, 2020

platinumelite

Everyone From The Front Desk, To Housekeeping Was Excellant, Rachel ( Front Desk,Payton Front Desk) Michelle Housekeeping

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