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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
86%
推薦此物業

整體經驗

4.2

根據 1068 評論
86%
推薦此物業

Ratings Breakdown

1068評論

  • 5 星級
    606
  • 4 星級
    249
  • 3 星級
    102
  • 2 星級
    55
  • 1 星級
    56

Budget Hotel Pretending To Be Upscale

By

1月 05, 2020

club

Where to start. When we checked in a 7pm, they had already removed the coffee from the lobby, and if you went downstairs before 7 am, there was no coffee yet. I've traveled throughout 43 of the 48 contiguous states, and stayed at multiple hotels and motels over the last 20 years, and every other place has coffee in the lobby 24 hours a day. I sat in the lobby for 30 minutes before the coffee was put out, and 2 other people asked where the coffee was. Although, the coffee in the hotel is terrible. I asked to see the brand so that I never buy it by accident. I ended up buying Keurig cups for the room Keurig. And then there was the breakfast. We paid in advance for breakfast and got vouchers. The breakfast itself was ok, but the same exact breakfast we had gotten the day before at a Holiday Inn Express for free. The waffles tasted strange - maybe they were malted? - and as I said, the coffee was undrinkable. The first day wasn't an issue. The staff member, Diego, took our vouchers and we ate. The next day was Saturday, so they had made-to-order omelets. The guy who makes the omelets at 6:30 am should get a raise. They were the best omelets ever! However, while my husband was waiting for his omelet, he was accosted by Diego about his voucher. (We had given them to a different staff member when we entered.) That was settled, but then the next day, we entered, gave our vouchers to Diego and sat down to eat. At the end of the meal, he gave us a bill!!! What?! We explained we had given him the vouchers, and he acted like he had forgotten. And then he did the same thing to the table near us.On Monday, no Diego so no voucher issues, but it was a blah breakfast with terrible coffee. There also wasn't really a good place to hang out if you didn't want to hang out in your room. Really, it was a budget level experience.

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Great things to come

By

12月 30, 2019

This property will be grand after the remodel is complete
Looking forward to a facelift on the outside as well

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Finish the renovations

By

12月 29, 2019

club

This hotel is in the process of renovations. That's all fine and dandy but until they are complete, I would not stay there unless you are able to get a renovated room.

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Nice Renovation

By

12月 26, 2019

Nice renovation. Lots of things to do around hotel.

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Good place

By

12月 24, 2019

Nice hotel, bar staff took awhile to come out and provide service, breakfast not included

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Good full service hotel

By

12月 24, 2019

We were staying there during our move out of state

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Great Stay

By

12月 23, 2019

club

I recently visited the Crystal Lake Holiday Inn. It was an outstanding experience. The front desk staff greeted me with a smile and kept the line moving. The accomidatations were outstanding. Friendly service at the bar/restaurant. The hotel looked elegant well dressed in the Christmas spirit. I felt like I was at home. I spend a lot of time on the road, and this was an experience worth telling people about.

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Great Effort and Service

By

12月 21, 2019

Great location and your staff was very personable and helpful. The shuttle service to the airport was very nice and useful.

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Nice

By

12月 20, 2019

platinumelite

Older hotel that is being remodelled. Renovations are modern but touches of the old hotel are still there. Annie at the bar is the best.

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Great place to stay!

By

12月 19, 2019

Very friendly staff, clean room and convenient location for shopping, dining.

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daughters visit

By

12月 18, 2019

We love Holiday Inn Convention Center in Crystal Lake as compared to other choices

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Reception staff very good

By

12月 14, 2019

club

Clean room and linens. Internet and TV worked well. Staff in hotel services very service oriented.

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