Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.2

based on 561 reviews
88%
Recommend This Property

Ratings Breakdown

561reviews

  • 5 Stars
    330
  • 4 Stars
    128
  • 3 Stars
    47
  • 2 Stars
    25
  • 1 Stars
    31

Night Before the Move

By

26 June 2017

club

Our house being empty and truck being loaded we chose to stay the night at the Crystal Lake Holiday Inn. Our family also included our late 18yr old dog. Upon arriving an employee in a company van acknowledged him and wanted to pet him. This genuine sense of hospitality was just the beginning of a great night experience prior to a stressful day of driving. The Front End staff were very receptive to us and got us set up for our room very efficiently. Being late in the evening we were welcomed by clean rooms and soft comfortable beds. The A/C was set to a very relaxing 70 degrees and we just unloaded the days worries and set to a quiet nights rest. The next morning we were delighted to enjoy a delicious breakfast in the dining room and had a hard working server provide us with caring and detailed service. Upon leaving the check out process was simple, just drop off the key card at the front desk and thank them for the great experience.

Read More
Read Less

what a beautiful hotel

By

24 June 2017

i walked in the hotel and was truly impressed with the layout,, probably one of the best layouts of any IHG brand,

Read More
Read Less

Great Family Meeting Place

By

22 June 2017

club

My nephew's wedding was held in Crystal Lake and a large number of relatives stayed at the Holiday Inn there. It was ideal. The last morning we met for breakfast and the dining room was able to seat 15 of us at a large table. The suites were large enough to accommodate being able to visit with one another. The rooms were clean and the staff were friendly.

Read More
Read Less

Great Staff Very Clena and Comfortable room

By

20 June 2017

club

No Worries Here
Great Value, Excellent Service
Clean Room, Comfy Bed, Great Pillows
Pool was perfect

Read More
Read Less

Business Saty

By

19 June 2017

club

With the exception of poor service from the Bar tender I'd say the stay was great. The front desk staff had smiles and processed things quickly and accurately. The shuttle staff were very sociable and genuinely happy people.

Read More
Read Less

Awesome Hospitality

By

17 June 2017

club

Staff was very welcoming and happy to accommodate. You don't see customer service like this anymore. Would highly recommend this hotel

Read More
Read Less

Here for work

By

14 June 2017

platinumelite

Great place to stay, comfy and clean, all i can ask for in a room

Read More
Read Less

Crystal lake

By

13 June 2017

club

My stay was ok I will be back to this hotel in a few weeks for more work in that area

Read More
Read Less

Room bed

By

12 June 2017

The beds were somewhat concave in the middle. I was surprised to find out they were still comfortable enough for me to sleep. Not sure but some of the second row of pillows may not have been changed.
The crew were pleasant and easy to deal with. Very welcoming. Breakfast service was too long of a wait. I ended up getting it to go. I ate the their the first morning and I skipped the next two days even though I paid for them in advance when making my reservation.

Read More
Read Less

Value

By

11 June 2017

club

Nice place to stay, but would be nice if they included a breakfast during the stay! Also would have loved to soak in a hot tub after driving, but they didn't have one.

Read More
Read Less

Crystal lake

By

09 June 2017

club

Great hotel, very nice city with a lot of nice malls and restaurants

Read More
Read Less

I would stay again.

By

09 June 2017

club

Perfect for my extended weekend stays in Crystal Lake.

Read More
Read Less