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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1042 reviews
86%
Recommend This Property

Ratings Breakdown

1042reviews

  • 5 Stars
    593
  • 4 Stars
    242
  • 3 Stars
    98
  • 2 Stars
    54
  • 1 Stars
    55

Staff is horrible

By

11 November 2019

club

I had to wait 1.5 hours after check-in time to get into my room because they were still cleaning. I paid for my room and my mom's room. There was a problem with charging for my mom's room, but the staff took down my credit card information and knew which room I was staying in should any problems arise. I told them it was fine to contact me if they were still having issues with charging the card. I never heard anything and everyone checked out of the hotel without any problems. A few days later my mom got a phone call stating she needed to pay for the room immediately. It was our understanding that it was already paid for... why else would they allow you to check out. Anyway.. it eventually all got straightened out, but they charged my card the full amount of the room instead of the discounted rate that was allotted for wedding guests. They were in the middle of remodeling so there was dust everywhere. They insisted that my dad was trying to leave without paying for breakfast (which he in fact did pay, the staff just insisted he pay for his/his girlfriend's meal before he was done eating so they wanted him to pay again when they finally finished eating). Overall it was chaos. Instead of making sure the bride got an updated suite, they gave her one of the rooms that hadn't been remodeled, but there were guests in the wedding that got to stay in a newly renovated room... Doesn't make sense when the bride is the one bringing you all of this business.

My advice... Hire enough staff to cover all of the rooms you service. Have additional staff come in when you know you're going to be booked to the gills with an event as big as a wedding.

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Holiday Inn - Chicago Crystal Lake - Don't Stay Here!

By

07 November 2019

This hotel was remodeling and supposedly my room had already been remodeled.
1. The bathtub had a rubber removable mat in it and under it there was dirt and hair
2. Kleenix Box w/only one kleenix in it
3. Didn't empty or clean ice bucket
4. There were no towel racks or hooks
5. The coffee pot didn't work
6. Toilet kept running
7. When cleaning they didn't empty the trash cans
8. There was no iron in the room or closet
Talked to the front desk first day of stay and nothing was taken care of on the second or third day.

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couple day stay

By

01 November 2019

awesome experience, friendly staff, clean room and the pool was awesome for my daughter

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Staff was extremely helpful

By

29 October 2019

club

Very clean hotel. Extremely comfortable beds! Awesome employees!

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My home away from home

By

28 October 2019

club

Excellent friendly customer service
From Michelle at the front desk and James , the shuttle driver to Earl Flowers the GM at the NW, Crystal Lake Illinois property I am throughly impressed. Looking forward to seeing the renovations during my next visit this spring.

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Great Stay

By

25 October 2019

platinumelite

This hotel had construction going on which caused me to give a little lower score on appearance. I wasn't too fond of the breakfast bar for some reason here. The people there are friendly and will go out of their way to provide great services.

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Nice hotel for fair price

By

23 October 2019

club

The staff was friendly and breakfast was very good. The bar stayed open late for the wedding party.

The hotel was being remodeled which made the lobby hard to use at times.The remodeled rooms looked nice, but ours was an old one.

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Warm and welcome

By

23 October 2019

club

We just stayed at this location for our wedding weekend. The staff was warm and welcoming and wonderful with passing out our gift bags to our guests. The hotel bar stayed open later than usual to accomodate our guests post wedding as well. The construction in the lobby was a little bit of an eyesore but the staff and room quality more than made up for it.

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Okay

By

22 October 2019

Good stay. Requested early check in and ended up not being able to check in until an hour AFTER check in time. All room keys stopped working at 2am. Need more front desk staff. The girl tried her best. Wasn’t her fault

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Renovierungsarbeit beeinträchtigen diese Beurteilung

By

21 October 2019

Die Parkmöglichkeiten sind hervorragend.
Die Lobie agiert zur Zeit im Chaos, wgen der Renovierung.
Der Ausenbereich muß noch renoviert werden, kaputtes Terassengeländer, kaputte Lampen auf der Terasse.
Das Bad ist sehr stark abgenutzt und hat ein Loch in der Decke, oberhalb der Dusche.
der Teppichboden ist stark abgenutzt.
Die Kaffemaschiene und Mikrowelle haben keine Steckdose zum anschließen.
Das Bett ist sehr groß und gemütlich.

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3rd times a charm

By

21 October 2019

club

This is our families 3rd visit to the Holiday Inn at Crystal Lake. We come to Crystal Lake to get our classic car serviced at Delorean Midwest down the street from the hotel on Lutter Drive. The hotel is convenient to the Delorean shop, close by great restaurants, and just a short drive over to the Metra train station.
Being from the Nashville area, we usually catch the train in to Chicago and go do the "tourist-y things" while we're in town, and the Holiday Inn is a good comfort to come back to after an all day affair taking in the town. The breakfast service at the hotel is top notch and the food and selections are great. We'd recommend the Holiday Inn at Crystal Lake to anyone.

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Great hotel

By

20 October 2019

club

I'm not sure how old the hotel is, but they are making great improvements to modernize it. The lobby is under construction currently but the rooms were updated and clean. The view from the restaurant was nice and peaceful. Food was good, for a breakfast. Did not eat any other food. Had a drink at the bar which was small, a little tight, but had a nice seating area.

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