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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
83%
推荐此酒店

整体体验

4.1

基于 1295 评论
83%
推荐此酒店

Ratings Breakdown

1295评论

  • 5 星级
    716
  • 4 星级
    291
  • 3 星级
    125
  • 2 星级
    78
  • 1 星级
    85

very comfortable bed and good experience overall

By

2021 六月 30

platinumelite

I was very satisfied with this hotel. I really appreciated the comfortable bed and that the windows could be completely shaded during the night for a good night's sleep.

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Disappointed

By

2021 六月 30

I made 2 room reservation weeks in advance. Upon checking in was informed that my reservation was for only 1 room. I proceeded to show the front desk lady my e mail from IHG showing 2 rooms. Sorry were busy we only have 1 room for you. Unacceptable. What good is a confirmation?
I am loyal, elite gold customer that has many hotel chain options. A loyalty program must work both ways to be a loyalty program. The front desk lady come to find out was the on duty manager. She did nothing to help and she certainly didn't care.
I will now consider using other loyalty programs. Thanks IHG.

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Comfortable bed But...

By

2021 六月 29

There was fairly loud wedding reception going on in lobby upon arrival. I believe front desk clerk had been correcting their behavior my only reason for the next sentence. She had a horrible attitude and very sharp criticism of everone including me checking in. When I entered room all was squared away room was very clean along with restroom. Bed was new hybrid gel king like I have at home. When I looked for ice machine it had been removed along with vending machines. Normal room price is way too high for area highest around stayed one night and moved to hotel nearby that was excellent but no view like Holiday Inn

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comfy bed not very clean

By

2021 六月 29

club

overpriced for filthy conditions service was pleasant tho and bed was comfortable. The reptile show was fun!

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Clean room, overcrowded hotel

By

2021 六月 29

The room was average and clean. The staff did their best but seemed to be understaffed. There were long lines at the customer service desk almost always. Multiple people in my party got locked out of their rooms when their key stopped working. They couldn’t help them at night so they had to sleep in a friend’s room. Very crowded on the weekends.

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Horrible customer service

By

2021 六月 28

Very rude staff, never clean towels, stayed 4 nights and 3 nights no air conditioning.

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Wedding overload

By

2021 六月 28

I stayed for a wedding and the convenience of the shuttle to the location of the wedding. I arrived an hour after check-in time began and was told my room was not ready and to come back in an hour. I told them the wedding I was there for was in an hour and could not come back until later. I also needed to get ready for the wedding still. Nobody offered to keep my stuff while I attended the wedding or any other offer. I had to wait until after the wedding to check in. There was also some small stains on the bedspread when I was able to check in but did not call down because it was already 1am.

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Great hotel for the money

By

2021 六月 28

club

Staff was super nice and helpful, check one as quick and pleasant. Bartender was a treat, great at his job all around. Our only issue was the shower head not working as well as it could and the drain was slow. But the beds were amazing room was so clean and neat. Hotel itself was very clean as well.

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Horrible Staff

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2021 六月 27

club

I would not stay again, or recommended it, Staff is unfriendly, not helpful and quite rude.....

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Dick's celebration of Life

By

2021 六月 27

club

Comfortable but housekeeping needs some work. Had 2 rooms for over 5 days and never saw housekeeping or had coffee replenished or towels changed.

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4 rooms later and dirty

By

2021 六月 25

club

I had reservations for two rooms. 1 room was fine and the 2nd room was not good. When arriving at the second room the beds were not made so back to the lobby. Sent me to try a second room and the keys did not open the door. Went back to the lobby and the clerk walked back to the room with me as if she thought I was having trouble using the key. She also could not get the key to work and we headed to the lobby again. She assigned me a third room and when I opened the door, someone was in there. Talk about uncomfortable. Quickly turned around and back the the lobby. Clerk then went and checked 4 more rooms before finding me a room. The 4th room beds were made but as you walked in the room it was if the floor was not swept and sink not clean, straw papers, screws, nuts, hanger, peanuts, and trash all over. At this point I took the room as it had been 45 minutes after arrival. Talked to front desk in the morning and she said there was nothing g they could do for me but she would have someone call me. Guess what they have yet to call me or give mule any type of refund.

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Comfortable bed

By

2021 六月 23

I called to make a reservation and the person who answered the phone was quite rude and stated adamantly that there were no available rooms. I then found rooms which were available online. I called back to confirm the reservation number to see if I was in the system which made the front desk staff angry and even more rude. The bathroom had a glob of hair on the floor next to the shower. Other people in the party had made room reservations and when they got back from the venue, they were told that their rooms were not available.

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