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Holiday Inn Express & Suites Austin NW - Lakeline

12703牧场路620 N。 , 奥斯汀, 得克萨斯州 78750

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宾客评论
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91%
推荐此酒店

整体体验

4.5

基于 701 评论
91%
推荐此酒店

Ratings Breakdown

701评论

  • 5 星级
    492
  • 4 星级
    121
  • 3 星级
    39
  • 2 星级
    26
  • 1 星级
    23

Stay vigilant

By

2020 十二月 09

club

There is a young man wandering the halls who apparently belongs to one of the staff members.
The first night the young ladies staying with us walked into their room saw a man ran out screaming. We had no proof of this. The manager looked around. He suggested they saw a reflection in the window. We asked to see security video. Nothing came of it.
Next morning we leave early. My husband stays behind with a sick child. 9am he hears a very light tapping on the exterior door. He gets to the door. A young man was halfway down the hall. He’s asked what is he doing. Man says he’s “checking
rooms” front desk confirms this is not suppose to happen. Manager called in again. Husband demands to know who this young man is. Inconsistency in who this young man is troubling. He says he doesn’t work there. Management says he “misspoke” finally settled on,he is the son of one of the staff. I firmly believe this is the same man our daughters saw
the night before. I have no proof. The security footage was never provided. Stay Aware.

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Austin was Fine...

By

2020 十二月 08

club

Everything was so clean, the person at the front door was very nice and helpful. Always have had good experiences at Holiday Inn. And with the effects of Covid I’m very impressed with their attention to cleanliness. Only bummer was the bed was old/awful

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Quick one night stay

By

2020 十二月 08

club

Down to visit my daughter. The check in was quick and easy. They had the credit card machines on a small kiosk away from the check in counter to help with social distancing. Signs were posted about what they have done to help ensure the safety of the guests as wk as the cleanliness of the hotel areas.
The room was nice. King size bed. The only issue I had was the bathroom. The bathtub did not drain properly. So while taking a shower, you end up standing in about 4 inches of water.

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Holiday Inn

By

2020 十二月 08

club

Very clean, and welcoming. I had no problems didn’t see nothing dirty would recommend!

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Great service great beds

By

2020 十一月 18

club

The Weeknd manager was on point with everything love her/ and the rest of the member was very helpful

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Great service and clean

By

2020 十一月 15

club

I recommend this hotel. Great place to stay when visiting North Austin.

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Enjoyable stay

By

2020 十一月 12

platinumelite

I have stayed at this location many times. It is in a good location and the staff is very helpful.

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Great place to stay

By

2020 十一月 03

club

Very comfortable, Clean hotel. Will visit again. Staff was very professional and kind.

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Pretty good service

By

2020 十一月 03

club

Overall we did enjoy our stay. The price was good compared to some other hotels we looked at. Check-in/out was done quickly even with Covid protocol. Only had a couple of issues- I requested on 2 different days to have our room clean and it did not happen.

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Texas

By

2020 十月 27

We arrived and the overnight manager added a extra 25 dollar amount to my reservation why i do not know. Then my card was charged eventhough on the hotel side it says it wasnt. Right before i checked out sunday they ran my card again why i do not know.

The most best experience i had was with JAMES.. he was awesome tryed to fix my problems and was very calm and collect.

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Feeling of being home

By

2020 十月 22

platinumelite

I have stayed at this hotel upwards of 60 times this year and I must say it’s definitely the staff and overall experience at this hotel that keeps me coming back.

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The best staff

By

2020 十月 14

platinumelite

This was a very clean and comfortable stay. The staff made the stay by far the best stay on a IHG property. I have stayed in a number of properties and the staff was amaizing from start to finish. Each shift was as nice as can be. We will be coming back. Thank you

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