 Guest Reviews
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96%
Recommend This Property
Overall Experience 4.6
96%
Recommend This Property
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Not the same as old management
BySJS Kingwood
10 August 2016
three strikes you're out. This last stay was, at the request of the new management, our ONE MORE CHANCE.
After previous two stays under the new ownership, where they fired most of the old capable staff, we were not satisfied as we had been in the past several years of staying there very 6 weeks or so. Glad other hotels are in this area. I truly hope that new owners get it together. New Owners, you should have kept the staff that was making the hotel working properly for years before you bought it.
Recommend using hotel
ByKalypso
06 August 2016
Room was comfortable, and fit all 5 in my family. Conveniently located near a large mall. Clean, comfortable and with friendly staff.
Great stay. Excellent service!
ByFino21
03 August 2016
I had a wonderful stay at this Holiday Inn Express. I would highly reccomend it to anyone who needs a hotel in this area. The staff were excellent. The room was big and felt like a home. I had a king size bed and a small kitchentte and big couch. My boyfriend and I were able to bring food and eat comfortably like we would at home. It was very clean as well.
great room
Byjiyoob
01 August 2016
Awesome Staff, enjoyed our stay - i was there on business and everything was to our satisfaction
not the same under new ownership
BySJS Kingwood
01 August 2016
this hotel changed management/ownership about 4 months ago. Since then, they have managed to bring the hotel down in what we had become used to for several years.
Prior to our stay July 29-31, we had two other stays under the new management. The new manager asked us to give another chance each of the previous 2 stays. This was 3rd strike and we're done.
In triple digit weather we expected to use the swimming pool with our grandsons. However, it was again out of order Friday and Saturday during the day as it was on previous stay. We learned from other guests they did open it sometime after 5PM Saturday.
Sunday breakfast was chaos. Coffee ran out - all the pump containers. Most of the food was gone. New lady for kitchen seems overwhelmed. We gave up and headed out for breakfast elsewhere.
Good thing there are many other hotels within minutes to chose from.
We had sometime back written a nice review but we'd like to recall that one.
Great room
Byputney
01 August 2016
Our room was more spacious than I expected and the beds were very comfortable. I liked that the pillows had labels on them to indicate softer or harder. It's nice to have more than one type of pillow to sleep. Usually, all you get are big fat fluffy pillows at most hotels. They're OK if you sleep only on your back or side. You can't sleep on your stomach with them very easily. The bathroom had plenty of counterspace by the sink to spread things out on. Another plus was plenty of lamps to give adequate lighting for reading or whatever. This is usually one of my complaints with most places we stay at. Overall, a comfortable space in which to spend a couple of days and not feel deprived of any amenities I would be interested in.
Comfortable
ByYella_Fella
27 July 2016
Professional and courteous staff. Fresh and clean updated room. Parking in front of room window. Local law enforcement patrolling parking lot. Easy access to fuel, food and highways.
Great Service and Comfortable Bed
Bybusiness0718
26 July 2016
Overall great experience. The staff was extremely friendly and the property very clean. I would stay here again if I am in the area.
Regular travler
Bytrantor7
26 July 2016
This is clean hotel in a nice location. If staying over to business or personal it works well for either and provides a quick breakfast with friendly morning staff.
great service
By
22 July 2016
rooms were nice. staff friendly. clean accomodations
Great Area
By
18 July 2016
Good clean hotel, I just don't like that they keep going up on the price every time i stay there.
Poor Value
Byk789473678
16 July 2016
Staff is nice but rooms are very outdated. Not HIE Quality. I will go down the road next time.