 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience 4.5
93%
Recommend This Property
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Visiting Family
ByHeard57
19 June 2017
Clean hotel with a great location. Staff in general is good friendly. Night clerk not very helpful when comes to asking for something he have to get up and walk 50 foot. Need to have TV contrast and brightness adjusted where could watch movies. Manager tried did what he could to take care of everything. So is a good place to stay.
Great place to stay
ByCjcokc
18 June 2017
The hotel is very clean, staff were very personable and the room was very nicely updated and fresh. Enjoyed a nice breakfast as well.
Comfortable, clean, and pleasant stay.
ByPortland traveler
17 June 2017
The location was good for us since we have friends in north Austin and in Round Rock. The location is also quiet, somewhat surprisingly, since it is so close to Hwy 183 and 620. But it's located in an office park, so there is very little through traffic. There is a nice restaurant and bar (Freda's) next door. The place was clean, and the free breakfast buffet was outstanding, offering a full breakfast with eggs, biscuits, gravy, and sausage, along with pastries, cereal, milk, coffee, yogurt, etc. Our only complaint was that the mattresses, while not full-on hard, were a notch or two too firm for our (older) bodies.
Great location, terrible management experience
ByDon'tChargeMeBro
16 June 2017
The manager, Brian, charged us erroneously an extra $167 for a day we did not stay there. When trying to explain that over the phone (after our stay) that we had the checkout receipt in hand and it proves that we checked out, his reply was basically, "tough, my computer says you checked out a day later!" Wrong on so many levels. Thank God IHG respects the brand enough to fix the issue. Very poor service.
Friendly and efficient staff plus comfortable beds!
ByRockyporty
15 June 2017
We needed a place close to our neighborhood as we were in the process of moving. Holiday Inn Express provided the perfect place for our needs. A clean room with comfortable beds, clean bathroom, plus plenty of space to spread out. Convenient location and access to the highways. The staff is also very accommodating and helpful.
Great location
ByBigkid13
12 June 2017
Visiting family nearby. Excellent location. Lots of stuff to do close by. Experience was great.
More discretion
ByBill
08 June 2017
Your desk clerk should be more discrete regarding my past stays at HI Express
Good hotel
ByJames
05 June 2017
Easy to get to, large clean rooms, great bed, enough parking, quick check-in
Awesome Staff
ByStonehut
01 June 2017
We had a great time at this hotel. The price, cleanlinest, ease of making reservation, location is great and staff is more than happy to help (with a smile on their faces) - excellent.
Clean and wuiet
ByJeannie
23 May 2017
We came in very late and got a good night''s
rest and a good breakfast.
Comfortable bed
ByJohn Disco
17 May 2017
Comfortable room despite lack of turn down service and new towels.
Great hotel and location
ByDebw
10 May 2017
Great staff and breakfast variety. Nice pool and close to shopping and dining. We stayed and went to Lake Travis zip line-very convenient.