![]() Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
![]() 89%
Recommend This Property
Overall Experience 4.4
89%
Recommend This Property
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Not quite up to standards
ByCarl
July 04, 2022
A few deficiencies in an otherwise good hotel. The Austin NW Lakeline appears to be a normal Holiday Inn Express, but there were a few small (?) deficiencies that were not there during my previous stays. To start, the luggage transporter, there was only one that I had to request the the manager make available to me, He correctly pointed out that the wheels were not in good working order. While using my computer, I noticed several small ants around the desk area. Not a big problem, as they not near the bed. In the morning i found out that the toilet would not flush and noticed that the water control handle was replace with a makeshift handle. Small things but not quite up to IHG standards.
Great hotel!
ByHC75229
June 10, 2022
Love this hotel. We stay here every week for business.
Very good experience
ByMayGuest
May 22, 2022
Friendly staff, nice pool & workout room, clean facilities, spacious king-size room.
Nice West Austin location
ByVoraciousReadr
May 20, 2022
The staff is friendly, the free breakfast is nice if not spectacular, and the rooms are spacious and comfortable. You aren't bothered a lot.
Great service & Excellent Location
ByMoonStars
May 03, 2022
The front desk staff was excellent! Very helpful with trying to get us an early check in on a very busy weekend. She actually called me to let me know our rooms were available. Also was able to do a late check out which was very helpful to allow showers after the lacrosse tournaments before hitting the road
Sofa Fold-out Bed
ByBoni
April 30, 2022
Has some kind of stain, missing cover, bed sheets, etc.
Poor cleaning
ByReg04
December 15, 2021
I had seen great reviews on this place so I felt comfortable staying here, but upon receiving our room I was disappointed. The shower was pretty nasty, the was what look to be mucus on the wall and some surfaces just felt dirty.
Nice hotel
Byamomma1
December 15, 2021
Very clean very nice stay could use more breakfast items
Overnight stay
ByLarry
December 02, 2021
Overall the room and experience were good. Would have liked to known pool and hot tub were out of order.
Spacious accommodations...
ByWiltzClan
December 02, 2021
Ample choices of pillows (softness - medium, firm). Functional arrangement of closet, drawer, desk
Front desk service was polite and efficient
Bysleining57
November 29, 2021
We stayed over for Thanksgiving and were happy about the size of the room and being able to have plenty of space. The thing that disappointed us was no treadmill in the exercise room and a green pool/hot tub (we had hoped to soak in the hot tub after exercising.
In town for business
BySrgntjohnson
November 23, 2021
Staff are friendly, breakfast could use some variety with the eggs