Poor management!
I requested to pay in cash, but my credit card was charged.
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Good servcie
ByDenny
2020 十一月 12
Very clean room and efficient service. It would be nice if they provided 2 rolls of toilet paper instead of just one. I guess they are worried about another toilet paper crisis?
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Okay, prices questionable
ByTrump 2020
2020 十一月 03
Our original room when we finally got their at night was not cleaned and trash was everywhere. Told it was a suite, but I noticed not much difference from a standard room, just moved some items. Bathroom was good in second room moved to, but no handles on shower walls, if you slip your going down.
Bed in room they moved us too was not very comfortable, pillows are worn with lil support. Staff was excellent, it was just the rooms.
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Clean and Accomodating
ByWAZZUvagabond
2020 十一月 02
Friendly staff, clean facility, nice décor, comfortable room, couldn't ask for much more.
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Nice hotel located in a safe place.
ByJB007
2020 十一月 01
I enjoyed my brief stay at your hotel, and the location was easy to find. Staff was polite and courteous.
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Dirty and smelly
ByCadams27
2020 十月 26
Dirty rooms, with a musty smell. Changing rooms was a hastle. Second room was no better and there were no linens for the pull out couch. I did not let my family eat breakfast, considering the shape of the rooms. I've never came anywhere close to this kind of experience from a Holiday Inn before. I will never stay here again. Complete waste.
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Great stay
ByJobo49
2020 十月 20
This place is conveniently located and the rooms were clean. Staff was friendly and attentive.
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Comfortable and great staff
ByMatt
2020 十月 20
Very comfortable and inviting staff. Also very clean and friendly
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Comfortable and clean
ByVandy
2020 十月 17
Quick trip and room was clean and comfortable. Had what I needed.
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Stay review
ByJunior
2020 十月 15
I got double charged and the night worker Wendi was a nerve wreck. I don't think she knew what she was doing, she kept calling management. Management needs to put someone experienced at night or give her some more training. My sister got double charged as well and the return process is to slow. I was able to get it situated but the experience was terrible after flying and driving in from Seattle we just wanted to get into our room and not have to worry about anything, but this wasn't the case. The food was honestly not good at all. We stayed there because of the breakfast and since that hotel is new to hermiston. I recommend that you get corporate in there to get things in order or I feel this hotel is going to fail in the future. Its a new hotel and it has a 3.5 rating, not to good as a start. Thanks and I look forward to improvements.
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Awesome Stay
ByMarisol
2020 十月 14
This stay was awesome the rooms were clean everything was great except for room service didn’t come clean the rooms I stayed there for three days and I had to deal with the garbage for three days. Besides that the state was awesome the people were great
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Comfortable and a decent breakfast
ByChummer
2020 十月 14
Could use a few more choices for breakfast. More seating would be nice.
beautiful room
ByBig Al
2020 十一月 17
Poor management!
I requested to pay in cash, but my credit card was charged.
Good servcie
ByDenny
2020 十一月 12
Very clean room and efficient service. It would be nice if they provided 2 rolls of toilet paper instead of just one. I guess they are worried about another toilet paper crisis?
Okay, prices questionable
ByTrump 2020
2020 十一月 03
Our original room when we finally got their at night was not cleaned and trash was everywhere. Told it was a suite, but I noticed not much difference from a standard room, just moved some items. Bathroom was good in second room moved to, but no handles on shower walls, if you slip your going down.
Bed in room they moved us too was not very comfortable, pillows are worn with lil support. Staff was excellent, it was just the rooms.
Clean and Accomodating
ByWAZZUvagabond
2020 十一月 02
Friendly staff, clean facility, nice décor, comfortable room, couldn't ask for much more.
Nice hotel located in a safe place.
ByJB007
2020 十一月 01
I enjoyed my brief stay at your hotel, and the location was easy to find. Staff was polite and courteous.
Dirty and smelly
ByCadams27
2020 十月 26
Dirty rooms, with a musty smell. Changing rooms was a hastle. Second room was no better and there were no linens for the pull out couch. I did not let my family eat breakfast, considering the shape of the rooms. I've never came anywhere close to this kind of experience from a Holiday Inn before. I will never stay here again. Complete waste.
Great stay
ByJobo49
2020 十月 20
This place is conveniently located and the rooms were clean. Staff was friendly and attentive.
Comfortable and great staff
ByMatt
2020 十月 20
Very comfortable and inviting staff. Also very clean and friendly
Comfortable and clean
ByVandy
2020 十月 17
Quick trip and room was clean and comfortable. Had what I needed.
Stay review
ByJunior
2020 十月 15
I got double charged and the night worker Wendi was a nerve wreck. I don't think she knew what she was doing, she kept calling management. Management needs to put someone experienced at night or give her some more training. My sister got double charged as well and the return process is to slow. I was able to get it situated but the experience was terrible after flying and driving in from Seattle we just wanted to get into our room and not have to worry about anything, but this wasn't the case. The food was honestly not good at all. We stayed there because of the breakfast and since that hotel is new to hermiston. I recommend that you get corporate in there to get things in order or I feel this hotel is going to fail in the future. Its a new hotel and it has a 3.5 rating, not to good as a start. Thanks and I look forward to improvements.
Awesome Stay
ByMarisol
2020 十月 14
This stay was awesome the rooms were clean everything was great except for room service didn’t come clean the rooms I stayed there for three days and I had to deal with the garbage for three days. Besides that the state was awesome the people were great
Comfortable and a decent breakfast
ByChummer
2020 十月 14
Could use a few more choices for breakfast. More seating would be nice.