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Holiday Inn Express 伦敦 - Excel中

皇家码头商务园E16 , 伦敦的, E16 2FQ

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
91%
推荐此酒店

整体体验

4.4

基于 1347 评论
91%
推荐此酒店

Ratings Breakdown

1347评论

  • 5 星级
    775
  • 4 星级
    409
  • 3 星级
    86
  • 2 星级
    46
  • 1 星级
    31

Ok but could be better

By

2020 十月 22

Hotel was ok but restaurant and bar understaffed and they use plastic glasses. Other local hotels have glasses. Also choice of cooked breakfast poor. Small things but enough to make me avoid staying there again.

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Very welcoming stay!

By

2020 十月 21

Reception staff were extremely welcoming and friendly, however the bedroom sofas would need a thorough ‘cleaning’.

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A lukewarm return

By

2020 十月 21

I know this hotel well; I used to stay weekly pre-Covid. It's location is great and most of the time the service was excellent.

I returned to work - and IHG, my preference for the last 20 years - about 2 months ago when lockdown ended to some extent. Coming back to IHG has been a really humbling experience to see how hard staff have worked to make the hotels safe for their guests and themselves. They are heavily restricted by chaotic government messaging and I know this must be very difficult to manage. So, the positives - the new breakfast service here, with Paula in charge (who is a legend of this hotel) - was perfect. It was calm, really well organised and I loved the balance of food available. Breakfast at this hotel used to be a stressful experience when it was busy; the new system is an improvement on that. And I was so happy to see Paula back.

The rest of the stay was just okay. At check-in I asked for an amenity voucher instead of welcome points, only to be told "oh no, we don't do the IHG rewards vouchers anymore". I'm assuming this is a cost-saving exercise locally as all 7 of the other IHG properties I stayed in recently have offered the usual welcome amenity. This is a big deal - they need to tell people they are not offering Rewards Club normal benefits in advance. I felt this was very dishonest of them. The check in agent was polite but said all she could do was suggest I make a complaint. This seemed a bit pointless given the circumstances, so the solution is simply not to return until they reinstate member benefits.

The check in agent explained the new cleaning process, which was reassuring. However, I'm not sure how strict this is. I've attached a photo of the skirting around the window. There was thick dirt, some wood rot and cobwebs on the carpet, suggesting this hadn't been cleaned for some time. Large, greasy handprints on the window also meant this was not part of the sanitisation process. Neither are a big worry to me but it kind of makes a mockery of all of the extra publicity about cleanliness if it's not done properly.

I'm glad the hotel is back online, and I wish them very well, but I think it’s a real shame they've abandoned their most loyal customers.

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all round enjoyable

By

2020 十月 20

Clean and cosy room.
We near on had our own wing, which was great.
I would have liked a view of the Themes but ... meh!

Odd knocking sound from something in my room that went off every hour or so.

Covid breakfast was free and very varied but ill give it a 6 out of 10.

The staff are brill! one lady by the name of Susan helped us out loads

IT WAS AN ALLROUND GOOD TIME

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Friendly staff

By

2020 十月 19

Overall experience was good. The customer service was ok and the environment was clean.

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Profit before valued customers

By

2020 十月 18

platinumelite

Arrived at hotel, having to pay£30 for car park for 3 nights, not greeted as an ihg platinum member. Told that the free drink was no longer an option would only be given points, of which I am still waiting. Company have said that they are no longer doing the free drink due to the current covid crisis, but I could buy a drink from the bar.
Asked ihg about this, informed that they new nothing of it and a senior manager would reply to my complaint within 24hrs.
I had To go looking for said manager to get told that the franchise company were no longer giving the complimentary drink just points. Stayed in another holiday inn on saturday night surprise surprise the free drink was offered.

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Fantastic hotel

By

2020 十月 16

Fantastic stay spotlessly clean fantastic staff limited menu but everything on it was really tasty. The Gent serving behind the bar and and the two ladies in the restaurant were helpful and nothing was too much trouble

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Great Stay

By

2020 十月 15

club

The venue reception is usually a straight telling of ideally what your room will look like in my opinion. The reception was neat and modernised. The room was spacious and clean which is very important. I wasn’t disturbed by any persons either. Can’t wait to take a break again and relax.

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Great staff

By

2020 十月 14

Great hospitality

Beyond expectations for a three star.

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Room service was horrible

By

2020 十月 13

platinumelite

Was promised a 15 minute delivery window for a pizza. Called twice to follow up. Got it in just over an hour. When I raised my concerns with the staff member delivering he rudely said I'm not the only guest he was serving so I was lucky it even arrived.

The dough was undercooked. Had too much tomato base, big disappointment. I should have ordered in externally.

The room was clean and comfortable. The breakfast was Brilliant, the check in and checkout staff were polite and professional.

All let down by the food quality and the staff dealing with room service.

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Clean room, friendly staff

By

2020 十月 12

club

Stayed for two nights, very clean with very friendly staff, made my stay as comfortable as possible under the current circumstances

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mr ian

By

2020 十月 09

platinumelite

Very noisy car park at 4am and my vehicle was damaged by early morning delivery courier

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