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Holiday Inn Express & Suites SHILOH /奥法隆

3396绿山隧道驱动器 , 希洛, 伊利诺斯州 62269

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
87%
推荐此酒店

整体体验

4.4

基于 318 评论
87%
推荐此酒店

Ratings Breakdown

318评论

  • 5 星级
    215
  • 4 星级
    53
  • 3 星级
    22
  • 2 星级
    18
  • 1 星级
    10

More front desk training needed.

By

2022 五月 19

More front desk training needed. As a spire elite member I was not greeted not offered an upgrade not offered my amenity points. I had asked if there was any suites. I’m cool that there wasn’t any. The front desk employee just played his video games and basically ignored me. Unacceptable. He should be given a second chance to do the right things I think he still deserves that chance.

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Clean hotel. Spacious room.

By

2022 五月 15

The greeting wasn’t great, the room was nice, bathroom was clean just an odd odor. My preferences were followed, my room was fat from the elevator.

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OK but maybe need to work on things

By

2022 五月 01

Desk staff, mostly uninterested. Barely acknowledged us. Wearing masks, but down around neck, so why bother. Hinge damaged on door. Door would not lock. No recognition of IHG Rewards member status.

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Great Service

By

2022 四月 16

club

Got in late, customer service was GREAT! I Highly Recommend This Hotel!

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Expect more from holiday inn

By

2022 四月 14

platinumelite

No hot water on sat morning , a little black mold around tub , generally dirty hotel , large pothole in parking lot , front staff not very receptive and not greeted as rewards member

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no hot water

By

2022 三月 16

no hot water in shower and soap and shampoo bottles empty

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If you like hay barns and cold showers this is the hotel for you

By

2022 三月 15

platinumelite

I would have asked to change my room but there weren't any carts and I was tired from a full day of travel. The room literally smelled like hay or straw or both. I have no idea why but it was horrible. I already knew that the lackadaisical guy at the front desk wasn't likely to be of any help as it took him forever to check guests in and didn't know any answers to any of their questions. I woke up early just wanting to get away and the shower was about as cold as a shower could be.

TERRIBLE TERRIBLE TERRIBLE.

I tried to contact IHG but got no response at all even though I am a Platinum member.

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Comfort meets affordability

By

2021 十二月 15

platinumelite

I had a great stay. Comfortable nights sleep. Breakfast selection is good and convenient way to start the day.

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Outstanding value

By

2021 十二月 09

Convenient location to main highway
Great variety of restaurants close by

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Desk clerk

By

2021 十二月 09

club

Unhelpful, curt, rude, uncaring, unresponsive, how can I say this clearer, she was a poor representative and very unhelpful when asked if the room was even available for an early check in.

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Awful Night manager London

By

2021 十二月 08

platinumelite

Only one towel for 4 people, room phone didn't work, floor didn't look vacuumed. Called night manager London from my cell phone told him I really wasn't happy with the room. His answer was Check out and go to another Hotel if I wasn't Happy! On packing up the next morning my Daughter found a pill under the bed! That could of been a very bad outcome if it had been a smaller child and thought it was candy!!!

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Blah

By

2021 十二月 06

The overall stay at the property was not too bad. It's close to shopping and food. I'm writing this review to address what could have possibly been a bed bug at property. When trying asking to speak with the manager, front desk clerk Brenda was VERY rude and short with is as if we were bothering her. One of the employees even mentioned that she is normally rude and doesn't like military, especially black military people. This is a big accusation for a franchise that I would think would not want to employ any one like that. Although attitude Brenda was annoying, Brian went above and beyond to make sure our needs were met.

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