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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 363 reviews
85%
Recommend This Property

Ratings Breakdown

363reviews

  • 5 Stars
    222
  • 4 Stars
    61
  • 3 Stars
    40
  • 2 Stars
    24
  • 1 Stars
    16

Holiday Inn Express O'Fallon

By

September 26, 2016

platinumelite

This was a better than average HIE and I enjoyed this hotel.

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Disorganized

By

September 22, 2016

I was very disappointed in my recent stay. The staff seemed disorganized and apathetic. I called to verify I could have an early check in at noon I was told yes. I came to the hotel and then was told I could'nt check in until 3. I would not have even made the trip to the hotel at that time if I could'nt check in. I confirmed my room number and that I would be back at 3 for normal check in. I returned to the hotel at 3 as I had been instructed. I was told that my room was'nt ready but I could check in. Again I would not have came to the hotel at that time if I could not get into my room. I was given a key and told my room would be ready in a few minutes. At 4:30 I was finally able to get into my room. My room was on the first floor so I was able to watch the staff who was cleaning the room. I saw her take several breaks wander around and stop and just chit chat with other employees. My children used the pool that night there were no towels. I went to the front desk and informed them of that they said they would get some there after an hour there we're still no towels and the issue was never addressed. Sunday morning the breakfast bar was not stocked. It was constantly out of of food at one point in time I saw no staff member who was responisble for the bar for over 20 minutes. Overall not what I would expect and very poor service.

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Great Place

By

September 18, 2016

club

Well worth it. The premises were clean and tidy, the staff kind and attentive. Food items were cheap, but overall experience was really nice.

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Overall comfortable stay

By

September 14, 2016

club

Staff was helpful and attentive. Room was clean as was the hotel. Shopping and dining choices nearby.

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Amazing room

By

September 12, 2016

Hot tub on bedroom in this location is amazing. Super clean !

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Very nice hotel.

By

September 08, 2016

club

The staff was very attentive and greeted us each time we left or entered the hotel. Contacted us after we checked in to see if we needed anything else....have never had that happen at any other hotel...very nice!

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Great stay at a great location

By

September 06, 2016

I was only at this location for one night but was very happy with the staff and the facilities that I used. Everything was clean, fresh, and comfortable.

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Quick Trip

By

August 31, 2016

Hotel was close to my family gathering. A good location, but needs a bit of an update.

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Excellent stay!

By

August 30, 2016

platinumelite

This hotel was wonderful! The staff went over and above to assist us, the room was pleasant and clean, the breakfast was great. We could not have asked for more.

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Great service!

By

August 26, 2016

Had a great stay and the staff was really nice. The people for breakfast were very friendly and enjoyed the entire trip.

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Comfort and Cleanliness

By

August 24, 2016

club

I've always enjoyed the comfort of Holiday Inn Express' rooms. The beds are truly magnificent!

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Meeting Family

By

August 17, 2016

platinumelite

Enjoyed our stay, Staff was friendly and helpful. Will come back when in the area.

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