 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
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Quick visit
ByScooter
April 27, 2021
Needed a place to crash after driving 12 hours. Friendly staff provided excellent service. Warm, delicious breakfast was an added bonus.
Broken lock
ByGracie6559
April 26, 2021
Door lock didn’t work so sleep was not good but otherwise I had a great time
Comfortable and great service
ByLisa04
April 26, 2021
This was a very comfortable, clean, and safe place to stay during my recent conference. It was close to many restaurants, and store as well as to the location of my conference.
Great staff, comfortable stay!
ByDani
April 26, 2021
I enjoyed my stay here very much. The room was very comfortable and relaxing after a long travel day. The staff was friendly and helpful. One staff member, Brian, went out of his way to help me change my flat tire so I could continue my trip on time.
Highly recommend this hotel!
Perfect for a night stop
ByDavy
April 25, 2021
Location was convenient off the freeway, clean, friendly service, and good value for a nights stay.
Excellent Everything!
ByMipetz_61
April 22, 2021
The staff is excellent, the room was super clean, great place to stay in the O'Fallon IL area.
Not clean
ByChop
April 11, 2021
If I were you before you unpack check your room! I found a dirty wash cloth in a shower that wasn’t cleaned in some time, toilet still had stains from the last person there and the surfaces in the room were not even wiped down..... I bought it to the staffs attention and to IHG themselves but nothing was done. And the morning desk staff is rude.... night desk staff is great just morning staff needs extra coffee or something.
Great stay
ByChucklesvw
April 04, 2021
Nice greeting by staff at desk. Staff at breakfast provided everything we could have needed.
Visiting grandchildren
Bydwnobile
April 01, 2021
Always a cozy bed/room. Not greeted as a rewards member.
Staff was rude
Byunhappy with staff
March 31, 2021
I had specifically inquired about the pool when making my reservation. I then found out on arrival the pool had been closed for over a month due to ruptured pipes from cold weather.
When I called to make my reservation, the staff member on the phone was rude and so was the front desk person when I asked about a room discount due to the pool closure.
Great service
ByFreshfish
March 31, 2021
One of the better stays I've had in a while. Comfortable and can't really say I disliked anything. Great service.
Spent Money for a Pool that wasn't available
ByTN Family Disappointed
March 25, 2021
While the staff was upfront and helpful when we checked in, we booked this hotel specifically for a pool that was under construction. We DID NOT book through a 3rd party platform, so there is no excuse as to why there was NO notification on the website that the pool was not usable. We had to scramble to find a new place and had to pay more than we wanted to pay which took from our meager budget for our vacation. We should have been offered compensation for this as I would never had booked at this hotel had I known. DO BETTER. There is no excuse for a company this big to not have up to date information on their properties.