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Holiday Inn Express & Suites Tonawanda - Buffalo Area

2400 Niagara Falls Boulevard , Tonawanda, 纽约州 14150

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
91%
推荐此酒店

整体体验

4.5

基于 130 评论
91%
推荐此酒店

Ratings Breakdown

130评论

  • 5 星级
    93
  • 4 星级
    19
  • 3 星级
    8
  • 2 星级
    5
  • 1 星级
    5

Morning front desk are the best!

By

2021 八月 05

We had a very late arrival the night before. Missed the breakfast hours. Front desk staff Julie went out of her way to provide us something to eat. So pleasant and cheerful in the morning!! She made our trip!

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DONT STAY HERE

By

2021 八月 03

INSULTINGLY OVERPRICED Dirty Food offerings disgusting

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Excellent Manager

By

2021 八月 02

I just want to say that the Front Desk Manager (Julie) was awesome. I never write reviews but are overall experience with her needed to be noted. We stay at hotels over 50 nights per year and never have experienced a nicer more accommodating manager. We will definitely be staying there again.

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Will

By

2021 七月 27

platinumelite

Great hotel very pleasant staff room very clean, also enjoyed the breakfast, location is also a plus in my book located near several eatery’s that I enjoyed visiting during my stay.

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Comfortable atmosphere

By

2021 七月 25

club

Clean, convenient and amenable location. Staff is knowledgeable and helpful for needs.

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Terrible service

By

2021 七月 23

After a week stay, we bribed a young lady to clean are room with a $6.00 dollar tip.
The young lady at the desk told us they were concerned for their employees with long staying visitors, so limited service, unbelievable!
We have consistently used Holiday in for ourselves and family. That will abruptly stop for the safety of us and our families. Nine (9) days and cleaned properly one time, disgraceful!

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Very impressed

By

2021 七月 22

We have traveled to MANY hotels in the past year for sports tournaments and this was by far the best. Clean, friendly staff, updated. Great breakfast. I would encourage you to open the pool and hire another person to serve the breakfast since it is still not self-serve.

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Great Experience

By

2021 七月 22

This was my first time stay at this hotel. The staff were friendly. The room was clean and had ample supplies. They even had a coffee maker and supplied the coffee. It was quiet and all guest were courteous. We were able to park the car in front of the hotel. Security is great. All doors are locked by 9:00 p.m.

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No communication

By

2021 七月 16

club

First let me say - All the in person staff was great! Helpful and friendly, always smiling. Our problem was the closed pool and no communication about the situation. When we booked our stay 2 months in advance, the pool was listed as open. This played a factor in our selection of hotels. My husband is disabled and we have to rest a lot between sight seeing, so we need something for the kids to do. I received a reminder confirmation about our reservation a few days before the trip and noticed it listed the pool as closed. We called and were told it was being worked up n and should be ready when we arrived. We arrived and it was not open. We were told that it needed inspection from the board of health, because they had closed for a bit during COVID. They offered no discount, or apology. My room rate included an indoor heated pool! When we called and complained we were told that the GM would respond to our issues via email within 48 hours and we have not hear anything back. No communication.

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Convenient to Niagara Falls

By

2021 七月 15

club

We stayed at the hotel with a plan to visit Niagara Falls. It was a newer, clean, hotel near the falls (about a 20 minute drive). Shay at the hotel is wonderful. I would recommend staying here. Overall a good experience.

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Convenient

By

2021 七月 14

platinumelite

Great location for getting around the Buffalo and Niagara Falls area

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Friendly staff

By

2021 七月 13

We had a total of 5 rooms due to my mom’s funeral and us living out of state. The staff was so patient, friendly and very helpful when our flights were cancelled, rescheduled & late. The staff was always very pleasant and understanding each time I had an update on the arrival days & times due to airline issues. I especially want to say how absolutely kind
both Julie G. and Amanda H. were. I have never had a more kind experience than with them. Kudos to hiring them for the face of this location!

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