 Gästeberichte
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91%
Dieses Hotel empfehlen
Gesamterlebnis 4,4
91%
Dieses Hotel empfehlen
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First timers
ByHerbster70
27. September 2016
The location is excellent. Close to Pier 39, cable cars, Ghiradelli Square, mass transit, and restaurants
Expensive San Francisco for a basic room
Bypanieli1
25. September 2016
The room was nothing but a couple of beds (not a suite), yet we were charged quite a bit for a Monday and Tuesday night (conference in town). I would have expected a suite at a minimum for that price.
The choice of pillows was nice. Most pillows are too soft for my taste.
Breakfast was basic, but you did get a choice of eggs or omelet (premade), which still hit the spot.
Location was great - right on Fisherman's Wharf and we were able to walk there and back.
Only one elevator was working, which made waiting for it a bit exasperating.
Very helpful on-site staff
By
23. September 2016
I worked at an IHG property in 2006 in Peoria Arizona. Because of that, I am well aware of their standards of service, cleanliness and overall service. I was extremely impressed. I thought it was helpful to have an ATM in the lobby - as well as a luggage scale. We were extremely impressed with the property. The only suggestion that I made to the front desk staff if the option of an airport shuttle.
I also want t mention that Jen, the Concierge was wonderful. I was there for 4 days and unfortunately never got a chance to meet her in person, but for at least two weeks prior to our visit, I tried to order tickets for the Alcatraz tour and was unable to locate any, anywhere for the days that we would be there. I called the property and asked to be connected to the Concierge. I was connected to Jen. I informed her that I was going to be arriving at the property that very evening and asked if she could direct me to someone who still had tickets....Jen took the time to look right then and there and when I had trouble locating the same website that she was viewing, she took my payment over the phone and processed the order herself. That was more than above and beyond customer service. We were out pretty much all day-every day that we were there, and although I asked each time I passed the desk, I unfortunately never had a chance to meet her, but I would definitely like for her excellent service to be recognized. Thank you again for making this an incredible stay and we are already planning our next trip for later this fall!
Last Minute Booking
ByMrsMaxDestoryer
23. September 2016
Last minute bookings are really expensive and did not feel that I got value for money. I was allowed late check-out at 3pm which was the saving grace. Would have preferred that the room came with a mini fridge.
September 2016
ByMaz52
21. September 2016
Great location for access to Fisherman's Wharf, Grey Line Tours and the city. Staff was very pleasant and the property was clean and safe. The breakfast offering was adequate but could improve.
Guter Standard
Byclaik
20. September 2016
ohne viel Schnickschnack wird hier Qualität auf Dinge gelegt, die für Vielreisende wichtig sind - und das in allen Hotels dieser Kette, die ich besucht habe. - gutes Konzept.
Nice hotel
ByPapabob7
19. September 2016
Bed was clean and comfortable so much that we overslept and missed the breakfast.
Location
ByBig Ange
19. September 2016
Location was great, but pricey. Parking was very expensive. 52 Dollars a day to park was outrageous.
Great staff and service.
ByBPNP
17. September 2016
Reception desk, housekeeping and breakfast staff provided excellent services and were always ready with a hello and smile.
Hotel was spotless.
My only complaint was the price of the room, it has skyrocketed over the past two years.
Great Hotel
Byladybughnm
14. September 2016
This hotel was great! Quick walking distance to Fisherman's Wharf etc. Room was clean, comfortable and the staff were great. The area for breakfast is large, but beware that everyone that stays eats there! I found that you want to try and eat around 6:30-7:30 if you want to eat down stairs. Other wise, just take it back to your room.
Not our typical experience with IHG
ByPaulandSusanWard
13. September 2016
We booked well in advance for a pleasure trip to San Francisco and IHG's Wharf hotel for three nights, ending on Sept 11th, 2016. A Platinum Elite member, we were upgraded to supposedly a better room that happened to be handicapped and on the second floor just above the noisy street and the entrance to the hotel. Don't want to sound ungrateful but "Thanks a lot". Too, we had two separate friends join us on subsequent nights and both received a far better rate, likely because the hotel was not full. One had parking included after they called the hotel the same day and said they would cancel and rebook if their rate wasn't changed. I should have done the same! I should have done the same and will start being more observant and concerned with my expenses in the future. I trusted IHG to watch our back on both fronts in the past. Disappointed obviously and I will likely be a lot more careful in the future with this program.
Location and Staff
ByFasttimer
13. September 2016
I did not like being charged $51.00 each night as a penalty for driving a car. I can see a fee but $51.00 for what?
I thought room charge was excessive but this is a tourist area!
Good location and great staff.