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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 1263 reviews
91%
Recommend This Property

Ratings Breakdown

1263reviews

  • 5 Stars
    753
  • 4 Stars
    340
  • 3 Stars
    105
  • 2 Stars
    37
  • 1 Stars
    28

Average hotel

By

March 26, 2017

club

Bed was o.k., the breakfast selection great. Room below average expectations. I had much better experience with the hotel in the past. Each time I stay there, the room value (size, etc.) becomes less. I do not understand why? It would seem a faithful customer would be given consideration.

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Visitor Information

By

March 25, 2017

club

The holiday Inn at LA LAX has a large information display. This would be of great value at SAN FRANCISCO

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Excellent service and comfortable rooms

By

March 24, 2017

club

The rooms were excellent and the location was great for what we wanted to do while on vacation. The grounds were very clean and we felt like we were staying at a hotel that we would have had to pay a fortune for but really the price was reasonable.

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Well done!

By

March 23, 2017

club

Great staff and spotless room. Very convenient location to Fisherman's Wharf and the tour to Alcatraz.

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Great Customer Service

By

March 22, 2017

club

Friendly staff, great price for the location and super comfy beds.

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Very nuce

By

March 17, 2017

club

Overall very good experience. Pricey, but not out of line with other San Francisco hotels. Information desk in the lobby is nice resources for those new to area.

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Clean and professional

By

March 13, 2017

Clean rooms, comfortable bed, best valet I've experienced to date.

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decent budget business hotel

By

March 13, 2017

This hotel gets the job done. It isn't anything fancy but offers a comfortable bed and clean rooms.

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Great Location for Tourists

By

March 11, 2017

My stay here was only made better by Corvina, the concierge. She was of course friendly, but she also helped me figure out how to get to the airport very easily and much cheaper than I expected.
I was upgrades to a suite and it was very nice with a great view of Coit Tower at night!

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Excellent location and friendly staff

By

March 09, 2017

platinumelite

I gave this hotel four stars instead of five for only one reason. Everything was outstanding with the exception of cell reception. I did not have cell reception in my room. It is a large hotel with many hallways so that may be the reason, but I need cell service for safety and convenience. I did have reception in the lobby.

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Great getaway!

By

March 08, 2017

Went for a girls trip! Very quick walk to the Warf and loved the breakfast! Would go again!

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breakfast and noise in room

By

March 07, 2017

Most liked the breakfast. We did not have to go find a place .I could eat when I was ready since I rode with my daughter.

What I liked the least was no frig in room and I was close to elevator that I had asked not to be. I am a real light sleeper and ever time it dinged I woke up.
Also I had kids running up over my head.

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