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Holiday Inn Express & Suites Lake Forest - Irvine East

20768 Lake Forest Dr , Lake Forest, CALIFORNIE 92630

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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
84%
Recommander cet établissement

Impression générale

4,4

en fonction de 128 avis
84%
Recommander cet établissement

Ratings Breakdown

128avis

  • 5 Étoiles
    85
  • 4 Étoiles
    21
  • 3 Étoiles
    10
  • 2 Étoiles
    7
  • 1 Étoiles
    5

Very satisfied to be guest

By

décembre 01, 2020

We are a family of 3 and we've found in the Hotel big clean and very well equipped room, spacious bathroom, free copier/print machine in the lobby and of course very friendly staff. Besides the location is quiet and convenient.

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Clean rooms, comfortable bed but very poor breakfast and misleading info

By

novembre 27, 2020

platinumelite

As Platinum Elite IHG members we stay in many IHG properties every year. This was our 2nd stay in this Holiday Inn Express. On arrival we had a room booked for 2 adults and 1 child- King suite-it shows it is for up to 4 people and shows a sofa bed on the pictures-please see my picture attached for reference and check your own website. When we checked in and went to the room there was no sofa bed, so we had to go back down to the front desk, waste more valuable time explaining that pictures on the website show a sofa bed and that we need one for our child. The time we wasted for this was equal to checking in at least 3 times...All because of the misleading pictures and info on the website. The girls at the front desk told us that the regular rooms have the sofa bed and not the King suite, however this is what's misleading when you look at the pictures on the website- and it shows the King suite is for up to 4 people. Finally they switched us to a regular room with a sofa bed, so this was resolved, but after major waste of time and inconvenience for us.
After staying 4 nights at the hotel we found out that the breakfast items were exactly the same every single day and there was no hot breakfast at all and only a muffin, milk , yogurt, juice and cereal was provided. Very poor, the poorest breakfast we have ever seen in all IHG properties we have ever stayed in. Not even a slice of bread, English muffin, bagel or a boiled egg....have you ever heard of variety? And no tea variety at all - what happened to chamomile or mint tea? This breakfast equals the breakfast of a cheap motel IMO and that is not what Holiday Inn brand stands for, right? I understand that with Covid 19 situation it's limited breakfast, but this is not even the bare minimum. We stayed in other IHG properties in 2020 since the health crisis began and they all had variety every day and more breakfast choices. Not to mention that not having a hot breakfast is just an poor excuse during Covid-19, because we had stayed in Holiday Inn in Minden,NV in August 2020 and they DID have hot breakfast - individually wrapped hot breakfast items like egg and bacon/sausage burritos for example. Yes, Minden is in Nevada, not in California, but it's still an excuse not to have hot items for breakfast in California, because we also stayed in another non IHG competitor hotel not too far in Mission Viejo, CA , right after our stay in Holiday Inn Lake Forest and they did have eggs, sausage, bacon, toast and fresh fruits in to-go boxes made fresh...and their pool and spa were also open, when your pool was completely closed?! So how's this any different for the other hotels to provide this compared to Holiday Inn Lake Forest? Also the Staybridge Suites Lake Forest which is an IHG property just a couple of miles away from this Holiday Inn Lake Forest offers hot breakfast items during the pandemic. We stayed there too in May, 2020 and can confirm this.
Please consider our feedback, because we are not happy at all with IHG lately and especially with this stay and will not recommend it to anyone at this time.
Overall IHG should think about providing more variety for breakfast too because it's very poor compared to your competition during the pandemic.
And please have someone look at the pictures on your website and fix the problem with showing a sofa bed in the King suites to avoid our poor experience and waste of time with this too.
Even as loyal Platinum Elite IHG members for so many years, we are now considering switching to the other competitor that provided much better experience in nearby Mission Viejo.
Very disappointing.

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Great Spot

By

novembre 20, 2020

Great spot, friendly staff, clean rooms. I recommend booking directly with the rewards program.

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Relaxing Stay

By

novembre 19, 2020

platinumelite

Room was great! Bed was extremely comfortable. Property very clean and safe. Excellent Staff....Great Customer Service!

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Best Hotel Stay!

By

octobre 30, 2020

club

I absolutely love this Hotel. The cleanliness of the lobby and check in area was excellent. The room is so modern and cute I loved it so much. The bathroom was spotless. The king size bed was so comfortable and the linens so clean and smooth to the touch. Feather pillows were a pleasant surprise as well! Can't wait to return for another sleepover. =)

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Great service

By

octobre 25, 2020

Good place to stay , great customer service and cleanliness of the hotel. I would recommend this to my family and friends.

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Loved it

By

septembre 29, 2020

club

Great staff comfortable beds, quiet.staff dug through 2 bins of electronic cables to find a charger for my phone which I had forgotten. When I'm in the area THIS is where I stay. Actually left a posh hotel on the beach PACIFIC EDGE because the staff was horrible. Came here because of past great experiences and will continue to do so

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Comfortable

By

septembre 28, 2020

The room was very nice bed was comphy slept well temp was just right

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No hot tub spa

By

septembre 23, 2020

Customer service at the 1800 number supplied me with false information.

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Great front desk service.

By

septembre 17, 2020

Great location. Clean, clean, clean. Responsive staff.

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受付注意

By

septembre 16, 2020

platinumelite

英語ができないとチェックインが大変な場合があると思います。ツインのダブルで予約しましたが、チェックインした部屋はワンベッド。電話をしたらツインの部屋が無いと言われました。残念な対応。結局、部屋は変更してもらえましたが、、、

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thank you

By

septembre 15, 2020

platinumelite

Easy access For everything .i....;.............................................thank you again.

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