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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 816 reviews
93%
Recommend This Property

Ratings Breakdown

816reviews

  • 5 Stars
    569
  • 4 Stars
    177
  • 3 Stars
    34
  • 2 Stars
    19
  • 1 Stars
    17

Would recommend

By

12 November 2019

A comfortable , clean hotel . The only minus was the breakfast was luke warm with cold plates on the second day. Overall good value for money

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Great Views from Top Floor Room

By

12 November 2019

club

Hotel in good position for shops. Had a room on the top floor which was clean and comfortable with great views. Breakfast was good, but not enough staff on duty, those that were did a good job.

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Big place

By

11 November 2019

But too big to offer great services. Lifts were a bit scarry when staying on 15th floor

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Holiday Inn Birmingham

By

10 November 2019

club

Really lovely hotel with really attentive staff and great facilities.

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Excellent

By

10 November 2019

club

We booked very last minute and got a great price. We all had a comfortable nights sleep and there was plenty of choice for breakfast on the Sunday morning.
Fab location!!

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Good business trip hotel

By

09 November 2019

platinumelite

Great value for money, really central location. Was not given the room I had booked and when I asked to switch I was told no. Could do a lot better on customer service.

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Great stop over hotel, clean and friendly.

By

06 November 2019

club

Perfect for a brief stay. Clean and comfy rooms and friendly staff. Decent breakfast too. Perfect Brum City hotel if looking for somewhere value for money with everything you need for a Birmingham trip. Grwat location less than a 10 min walk from Grand Central train station.

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Not IHG standard.

By

06 November 2019

club

I booked a standard double room via the IHG website with the request of a room on the highest floor. Upon arrival we was provided a twin room on the 11th floor, I stated I had booked a double room and the guy at reception said there is no guarantee of a double room when booked on the IHG website. Therfore in future I will no longer book using the IHG website as I believe the room I pay for is what I should receive.
Another issue I have is the parking, the guy at reception misinformed us about the parking discount. He said you only receive 15% discount if your car is parked for 24 hours, which is not the case. You are entitled to 15% discount however long your car is parked.

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Good location.

By

06 November 2019

platinumelite

Well located nearly new multi-level hotel. Offering good views, clean well-equipped rooms and breakfast.

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Location location location

By

06 November 2019

club

Great location. Very modern. Super clean. Cannot fault this hotel based on cost alone. I would return here, even with the variety of hotels in bermingham

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Vistas espectaculares, la habitación muy cómoda

By

05 November 2019

Faltaría una nevera en la habitación, habitación cómoda

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Great hotel

By

05 November 2019

platinumelite

Poor Wi-Fi but awesome views. Great hotel and location to local shopping

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