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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 833 reviews
93%
Recommend This Property

Ratings Breakdown

833reviews

  • 5 Stars
    575
  • 4 Stars
    183
  • 3 Stars
    37
  • 2 Stars
    20
  • 1 Stars
    18

Overnight stay with local conference

By

December 07, 2019

club

Great location. Train station and load of services in walking distance. Very comfortable bed

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Disappointing

By

December 05, 2019

Stay at hotels on a regular basis for short breaks. Surprised at the poor quality of toiletries, breakfast , especially cereals and fruit, and at the prices in the bar. We had a drink there first evening and didn’t bother again.

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Comfortable room, excellent service

By

December 04, 2019

Good location, friendly staff, comfy bed, fab shower room, good breakfast at a reasonable price

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A trip with friends

By

December 03, 2019

club

Always a pleasure to visit Birmingham, as usual the HIE welcome was great. Room and bathroom clean and pleasant to be in, overall a great trip.

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Nice Hotel

By

December 03, 2019

club

Good location, excellent breakfast, friendly staff.

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Great location

By

December 03, 2019

club

Let down by staff at check in and departure, slow and lacking basic personal skills

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The room

By

December 02, 2019

club

We stayed for one night as was going to a concert ,the room was freezing cold and we had to get inside the bed to get warm ,rang down not very helpful but gave us a tiny fan .which still didn’t get us warm this was before the concert .in morning we found poo on the outside of the toilet it was not from us .we complained to the man on desk .we felt we were not listen too. The best was the way the breakfast was laid out and the waitress

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Holiday Inn Stay

By

December 01, 2019

club

Friendly staff, great service, lovely spacious room

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Poor quality breakfast

By

November 26, 2019

Poor pillows, noisy guests, poor quality breakfast and poor choice of hot food. Over priced.

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Nice stay

By

November 25, 2019

club

Nice stay, clean and functional hotel. Liked the TV connecting to my laptop to allow me to watch movies.

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Disgusting

By

November 25, 2019

Was given a twin room instead of a double room for one adult and they didnt seem to care about it. I waited at the check in desk for 15mins on arrival, no one said nothing. One guy was on the phone. Didnt even make eye contact with me

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空调不好

By

November 23, 2019

club

空调不好,没有安排换房或者修理。
前台入住不能识别会员并且不主动询问楼层偏好

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