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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.6

based on 235 reviews
92%
Recommend This Property

Ratings Breakdown

235reviews

  • 5 Stars
    175
  • 4 Stars
    41
  • 3 Stars
    8
  • 2 Stars
    6
  • 1 Stars
    5

Disappointed

By

November 16, 2017

Booked a rewards night for a birthday present, phoned before check in to give preferences for a double room, told them that my brother and his wife will be staying for a surprise as they had a meal on broad street... I also told a monuiqe that my brother is a GM of a ihg hotel just for a heads up and that it's his bday ( not wanting more then just a double room)... I just found out that on check in he didn't have a great welcome...by a Spanish lady?? .. just gave him a room key and shoed him off ... for him to walk into a TWIN room not a biggy he thought it happens as he would know so he went back down to ask if they had a double (that I Booked!) He is a BIG man not what u want on your bday with your wife.. he wouldn't of minded if the receptionist checked on system but he said she never she just said no doubles tough and she was rude ... he then had to ask about breakfast times as he was given no info on check in and no welcome of a rewards night at least! So he had to stay in a twin room because the lady was not botherd... I can't believe I even gave a call to give a heads up of him being a GM of an ihg hotel I'm so embarrassed as I booked this for him! He was disgusted with the customer service he got not even a smile on reception overall he said breakfast was great when he eventually got told the Times and even though the room was a TWIN it was clean and tidy I booked this knowing this is a newly built hotel just a shame we got let down by misrable front desk staff.....what a shame...

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