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Holiday Inn Express & Suites Franklin

85 Neha Drive , Franklin, Kentucky 42134

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 1034 reviews
95%
Recommend This Property

Ratings Breakdown

1034reviews

  • 5 Stars
    830
  • 4 Stars
    124
  • 3 Stars
    43
  • 2 Stars
    21
  • 1 Stars
    16

Enjoyed my stay

By

14 November 2019

club

Clean, comfortable room. Nice that coffee and hot chocolate were available 24/7 for late night work.

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Fitness Room

By

14 November 2019

club

Too hot with no air and water was also warm.

Spoke to (2) different people and no one knew how to handle the situation.

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great hotel for the traveling business man/women.

By

14 November 2019

beds are great with lots of pillows, easy in and out. breakfast is always good and staff is kind.

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Franklin Ky

By

10 November 2019

club

Staff were very kind and attentive and accommodating. The room was very quiet and breakfast was always excellent. Evening desk attendant definitely understood her job. She was very pleasant

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Quiet

By

31 October 2019

club

Not much to do in Franklin but it’s a quiet place to get away.

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Great room and great service

By

29 October 2019

I was really impressed with my room. It was so clean and comfortable. The staff was wonderful because they had to deal with our high school marching band. We had over 60 adults and kids and they were so good at getting us our rooms that night. We arrived that evening and they let us set up in the meeting room to feed our band.
Breakfast the next morning was really good and the kitchen never let the food get low. Lol they were having to feed all our band kids. They did great. Thank you.

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Great service and a last minute room

By

29 October 2019

club

Front desk staff were very friendly and were able to get me a room at the last minute. Returning hone from vacation and decided we needed to stay in a hotel. Granted we expected to pay more for last minute accommodations since we had no reservations anywhere on the return trip. But the staff was able to get my family and I the presidential suite for less than we paid for a regular suite at another chain on our way to our vacation destination. I had called many other chains and they answered the phone as if I had interrupted their game of candy crush or something. The staff there answered the phone in a pleasant manner, and when we arrived were very pleasant to deal with. Even went and found me a cart to take my luggage to the room. Room a little outdated and not many electrical outlets for a presidential suite, but overall great experience.

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Stay me expectations

By

27 October 2019

Was very pleased with my stay. My family and I were all pleased with this motel. Everything met expectations. Would stay at this Holiday Inn Express again.

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Not what I was expecting

By

25 October 2019

platinumelite

The cub appeal was new and fresh as well as the lobby, but once you enter your room, you take a step back into the 60's. my room had very old furniture, lamps tables kitchenette. The bathroom had grout missing from between tiles on a large portion of r the floor. The outlets were limited.

The staff was very friendly upon arrival.

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Good Room and Breakfast

By

23 October 2019

The room was as advertised, clean, and breakfast was wonderful.

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Easy and Clean

By

21 October 2019

Easy access from highway and golf for the next day. It was clean and easy. The breakfast was good and a lot of food offerings, including healthy options. A bar would be a good thing to offer at this location.

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Nice stay

By

21 October 2019

Great friendly staff. Very comfortable stay. Breakfast was great always fresh.

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